Richard Gordon Email & Phone Number

Canton, MI, US

Rochester Hills, Michigan

Contract position with General Motors Research & Development Connected Vehicle Systems group.AccomplishmentsMeasurement foundations and methods to crowd-sense driving environments using headway dynamics.Knowledge transfer supported with documentation, technical presentations, working dashboards, prediction models, and code sharing.Internal product.

Canton, Michigan, United States

The president of the board focuses and guides meetings and actions. Working in partnership with the management company, the president sets meeting agendas, presides over proceedings, and creates a collaborative environment for board members, management representative, authorizer, and school leadership.

Canton, Michigan, United States

The treasurer serves as the board’s voice providing fiscal leadership through communicating board policies and priorities, as well as monitoring financial statements to ensure alignment with the school’s annual budget and mission.

Greater Detroit Area

Product Analytics is a Smart Mobility team supporting Ford Commercial Solutions to help fleets improve their operational effectiveness through OEM-grade data.AccomplishmentsWorking driver behavior scoring model with dimensional analysis and fuel economy prediction.Fuel service POC and data strategy to inform a mapping of CAN signals to usable.

Dearborn, MI

The mission of the Connected Vehicle Analytics team is to create solutions that bring data to life and solve real-world business problems across the organization. AccomplishmentsWorking vehicle services model and dashboard connecting oil change activity relative to geolocation data that provided a dealer capture rate, targeted marketing lists, and product.

Troy, Michigan

Contract position with GDI&A Connected Vehicle Analytics that transitioned to a Ford Motor Company position.AccomplishmentsSmartLink Product Launch team member providing a validation & verification system for the OBDii plug-in device applicable to 2010-2016 model-year Ford and Lincoln vehicles.Team lead on various projects in the retail and commercial.

Ann Arbor, Michigan

Accomplishments in VOC CX platforms Site Management models for eCommerce, eServices, and Content websitesBrick & Mortar models for Retail, Service, and Education operationsContact Center models for Sales and Service across Live Agent, Chat, Email, and IVRDelivery and Store Pick-up models for Customer Fulfillment operationsData and Model Design.

The research positions at Foresee serve an inter-disciplinary role in providing tactical advice, guidance, and maintenance of scientific standards over applications of the SEM methodology to multi-channel customer satisfaction programs across a variety of industries and verticals. The goal is to develop enterprise measurement and predictive models that.

The Research Analyst is one of a few such positions in the US operations whose daily responsibilities provide the centralized intellectual capital to build and maintain employee and customer satisfaction programs (VOE/VOC) for a variety of large B2C/B2B product or service operations and develop predictive models using the ACSI methodology that identify.

Guided and mentored students through college course requirements for Microeconomic Principles, Macroeconomic Principles, and Introduction to Economics. Moderated classroom discussions and provided appropriate testing and evaluation for mastery assessment of material.

Guided and mentored students through college course requirements for Microeconomic Principles, Macroeconomic Principles, Introduction to Economics, and Statistics in Business and Economics. Moderated classroom discussions and provided appropriate testing and evaluation for mastery assessment of material (Full-time position concurrent with graduate studies).

Guided and mentored students through college course requirements for Microeconomic Principles. Moderated classroom discussions and provided appropriate testing and evaluation for mastery assessment of material (Part-time position concurrent with graduate studies).

Project director and consultant for statistical research designs with coordination and management of internal/external departments and vendors to conduct customer research, market analytics, and predictive modeling and positively affect company operations ROI across 1500 branches.

Project Director and internal consultant for statistical research designs coordinating and managing internal and external departments and vendors to develop and conduct various primary/secondary research through focus groups, mall-intercept, direct mail, and RDD/client list phone interview studies.

Project Manager executing actuarial work for over 60 clients including communications and reporting based upon complex financial analysis complying with FASB and Internal Revenue standards.

Masters Of Science, Economics

ABD graduate studies through Fall 2003 specializing in Economics of Information & Uncertainty.

Bachelor Of Arts, Economics

Education record