Rahit Dhowan Email & Phone Number

Sydney, New South Wales, Australia

Providing leadership and strategic guidance to PetSure by developing insights which put our customers and their pets first. Working closely with key stakeholders in providing insights that generate recommendations aligned to solving strategic business problems.• Creating and leading all things customer. Including revamping PetSures VOC program, developing research which advises on key brand and customer experience metrics, as well as taking the lead on eNPS collection, analysis and reporting.• Managing end to end customer research and insight programs, using tools such as Qualtrics, InMoment and external agency management.• Working with data and undertaking analysis to bring the voice of customer to life. Enhancing the wayteams receive, interpret and communicate insights, using beset-in-class reporting and dashboards to facilitate data -led decision making. • Survey management including distribution and contact rules management using NPS/Voice of Customer platform.• Crafting award submissions and advocating for pet wellness• Generating ideas for customer improvement, advising on areas for improvements and innovations.

Sydney, New South Wales, Australia

Supporting and guiding the NSW Government through the Covid-19 pandemic, focusing on building and framing the recovery strategy for the people of NSW, whilst delivering key insights which play a significant role in strategic decisions made by the Government.• Playing a key role in the coordination and consolidation of Covid-19 insights programme, including collection of bi-monthly tracking data to understand the sentiment of the people of NSW.• Questionnaire design and external agency management.• Creation and delivery of key insights to senior stakeholders in a quick and insightful manner.• Use of software’s such as Microsoft office suite, Q, Tableau and DOMO.• Driving customer sentiment through the business, whilst, managing requests from various departments within the organisation.

Sydney, New South Wales, Australia

Focus to develop and implement a customer experience strategy aimed to improve the Amway Customer experience across all customer touch points, as well as, improve and deliver first class services to the customer. Supporting and develop the new Amway Compensation plan and promote a cultural shift to retailing and earning early income. Provide high level Customer Experience industry insights and recommendations to the business. Work closely with key internal and external parties to ensure all Customer related communications and retail support business & training materials are produced. Develop customer centric content to all communication & business touchpoints

Sydney, Australia

Responsible for leading and executing work streams on key strategic marketing projects, working with multiple stakeholders across the business. Accountable for managing and delivering customer and market research and providing strategic analysis and insights, as well as competitor intelligence. My role allows me to engage internal and external stakeholders in order to develop, manage and deliver market research projects. Lead work streams of key strategy projects to deliver insights that drive strategic decisions.Credibly engage senior stakeholders across the business to share and collect information. Manage market share reporting, gathering input from the business and performing analysis as requiredPrepare presentations and documents that are c-level and BoD ready. Manage the collection and communication of market insights.

Melbourne, Australia

I am responsible for delivering actionable Customer Insights that drive profitable and sustainable business growth for 7-Eleven. This is done by leveraging on both primary and secondary data assets to find new opportunities for the 7-Eleven brand. In addition, deep dive analysis are conducted into appropriate customer experience and marketing analytics to get consumer and customer insights.Supporting the Head of Insights in developing and managing the research budget for brand development, from idea through to concept testing to launch in store, whilst, managing the performance and development of the Senior Insights Analyst.Personally responsible as the main point of contact, coordinator and developer of the 7-Eleven VOC 'Voice of the Customer' program, the 'Your Good Call online community' and 'Brand Health' tracking program. Using these platforms to deliver actionable insight to relevant stakeholders, such as Retail Operations, Marketing Department, Category Managers and Senior Leadership Teams. Supporting the New Product Development (NPD) team, through designing questionnaires, panel research, internal sensory sessions and focus groups to provide an insight into value for money (VFM), overall appeal and purchase intent of new products.Partnering with the Marketing Data Scientist to analyse advertising and brand campaign performance (marketing ROI). Drive and recommend continuous improvement in customer analytic system

Sydney, Australia

Delivering/ creating monthly customised insight and research for major telco's and major smartphone manufacturers. Leading projects and managing clients whilst growing our client base month on month. Helping clients achieve their objectives by making them aware of customer attitudes, perception, motivations, drivers of behaviour and brand power. Helping clients better understand their market opportunities by setting out clear targets, areas of improvement, the size of the price, whilst maintaining satisfaction/ NPS among their own customers

Delivering/ creating monthly customised insight and research for major telco's and major smartphone manufacturers. Leading projects and managing clients whilst growing our client base month on month.Helping client better understand their market opportunities by setting out clear targets, areas of improvement, the size of the price, whilst maintaining satisfaction/ NPS within their own customers.

Sydney, Australia

Sydney, Australia

Providing our clients with market and consumer insight in relation to the Mobile Phone and Mobile Broadband markets.

Worked on brands such as WELLA, SEBASTION and PPS (salon professional products). I was in charge of product distribution in Australia and New Zealand. Liaising with freight forwarders/ distribution channels and supply managers. - Developed above exceptional skills in SAP and MS Office applications.- Consulting with the marketing and sales department to make sure new promotions are launched on time, all promotional materials are designed and sent out and expected sales forecasts were met with accurate distribution of products to meet requirements. - I was constantly juggling many duties when assisting the brand managers with marketing dead lines.- Successfully designed and implemented new templates and branded images for collateral. - Assistance with re-branding of collateral, writing blogs and marketing collateral, general assistance to marketing manager.- Project management duties where had to coordinate with suppliers and architects- Organising, arranging and creating PowerPoint presentations for meetings and training

Sydney, Australia

- Started working as a Resourcer for the team at Ross Julia Ross North Sydney- Used various avenues to resource appropriate candidates for our clients- Conducted interviews, reference checks and client visits to ensure candidate and client care - Promoted to Consultant within 3months of my time at Ross Julia Ross- Managed a portfolio of major clients including NAB, MLC, Customers 1 to 1 and UBANK- Met and over achieved all set KPI’s and targets - Maintained relationships with candidate and client while placing them in well matched jobs.

Bachelor Of Commerce (B.Com.), Business, Management, Marketing, And Related Support Services

Hsc