Network Engineer
CurrentTools: BMC Remedy, Putty, Remote Desktop Connection,NIAM, service nowATCA Tool,NGN Tool,SPG,IMS,MSAN,Application Support: Cygnet Tool,Tejas Tool, Outlook Mail,Key role: Tracking the Ticket in BMC Remedy Troubleshooting the issue Further checking Media and Customer Support on Priorities given SLA and Handing all escalation calls on priority basis Involved.