Rahul Kumar Email & Phone Number

Gurugram, Haryana, India

Key Skill : Sales order registration, releasing order and supply follow up with logistic, warehouse and Supply chain team. Coordinate to arrange the Sample, demo machine and promotional material for sales team and keep track. Coordinate for Tender process and process the EMD payment (BG/FDR/DD). Processing of payment request (Vendor and Employee). Resolving all queries from customer / client by coordinating Internal as well as external stakeholder. Maintaining all the records for audit prospective. Service Contract processing. Secretarial, Sales Admin & Reporting support. Sales and product return settlement. Dealer due diligence & distributor agreement processing. New dealer appointment and code creation processing. Stock and data collection co0ordination. Dealer claim settlement (Product damage, expiry and discounts). Travel arrangement and Travel expense management. Creating the promotional / HCP activities in system and maintaining all the documents as per the Healthcare Compliance. Handling Grant and Honorarium process. Handling Dealer due diligence. AR / Payment follow up and settlement of invoice.

Gurgaon, Haryana, India

Key Skill : Sales order registration, releasing and supply follow up with warehouse and Supply chain team. Coordinate to arrange the Sample and promotional material for sales team and keep track. Coordinate for Tender process and process the EMD payment (BG/FDR/DD). Processing of payment request (Vendor and Employee). Resolving all queries from customer / client by coordinating Internal as well as external stakeholder. Maintaining all the records for audit prospective. Secretarial, Sales Admin & Reporting support. Sales and product return settlement. Dealer claim settlement (Product damage, expiry and discounts). Travel arrangement and Travel expense management. Creating the promotional / HCP activities in system (PRIZMA) and maintaining all the documents as per the Healthcare Compliance. Handling Grant and Honorarium process. Handling Dealer due diligence. AR / Payment follow up and settlement.

Gurgaon, India

Key Skill :  Processing Employee & Vendor payment requests. PO and invoice processing. Business Office administration (Stationary, Petty Cash, Pantry, Housekeeping etc.) Receiving, maintaining and resolving all queries from customer/client (Internal as well as external stakeholder). Processing of quotation and sales order. Coordination with global team for resolving system and operational issues. Coordinating with internal stakeholder to resolve customer and client queries. Handle distribution queries on Supply, damages & insurance claims and forward the same to the respective concerned people & follow up to close the issues with complete satisfaction. Effective interpersonal communication to create a positive impression, develop and maintain excellent customer service standards. Maintain TAT and SLA for operational activities. Secretarial support to Directors (Calendar management, Meeting, conference and web conference  Sales Admin & Reporting support. Handling employee expense reporting system Concur and training for new joiners for the same. Policy and procedure review and implementation. Travel arrangement and Travel expense management. Travel Expense management tool (Concur) admin support and expense audit closure. Record maintenance for audit prospective. Insurance broker management for Insurance policies (Asset, Marine transit, Package policy etc.) renewal. Co-ordination with broker and insurer to settle insurance claims.

Gurgaon, India

Key Skill :  Maintaining all the Employee & Vendor payment requests in CRM system. Receiving, maintaining and resolving all payment related queries. Coordination with global team for resolving system and operational issues. Coordinating and follow up with departments, employees and vendor to resolve the payment related queries for further process of expense. Co-ordination and backend Sales support and reporting. Maintain TAT and SLA for operational activities. Handling employee expense reporting system Concur. EERS tool training to new employees to orient them for system and process. Record maintenance for audit prospective.

Gurgaon, India

“Worked on the client like Times Internet Ltd, Emaar MGF, Avaya global connect , Anand Group of companies, Hughes communication Ltd.” Key Skill : Call Log, Call Analyzing Report, and Call trend Report, Severity Level Report. Coordinate to close the ticket under the defined TAT and SLA. Handling AMC contract and its renewal. Providing help desk services (L1 support) related to Microsoft Outlook, hardware and Windows operating system. Giving telephonic support to various users sitting in remote locations. Asset and Inventory management. Strong numerical and analytical skills, Application of concepts like productivity, utilization, workflows and balancing etc.

Gurgaon, India

Key Skill / Implementation Area: Handling user call and queries. User Management, Assets Management and Vendor Management. Providing support and troubleshoot varieties of internal Applications and hardware as well as software like mails and other software independently level 1.  Managing all the day to day admin activity related to all the functional body.

Responsibilities as a IT Help Desk : Providing help desk services related to Microsoft Outlook, hardware and Windows operating system. Providing support and troubleshoot varieties of internal Applications and hardware as well as software like mails and other software independently. Giving telephonic support to various users sitting in remote locations. Installation and maintenance of Network Printer, CD Burning and Scanning.

Bachelor Of Science - Bs, Physical Sciences, 1St Div.

Pgdscm (Operation And Supply Chain Management)

Advance Diploma In Computer Application