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Raina Hall is listed as Patient Access Representative at Precision Imaging Centers, based in Jacksonville, Florida, United States. AeroLeads shows a matched LinkedIn profile for Raina Hall.
Raina Hall previously worked as Member Service Representative at Ncb Management Services, Inc. and Customer Service Representative at Bernardbpo. Raina Hall holds High School Diploma from Cornerstone Christian Academy High.
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Raina Hall is a Patient Access Representative at Precision Imaging Centers.
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• Interviewed new patients and collected medical and insurance information for Precision Imaging Centers.• Entered patient data into the hospital electronic system to ensure accurate records.• Verified insurance coverage and maintained patient confidentiality in accordance with HIPAA rules.
United States
• Provided first-level end user resolution to an average of 100 customer inquiries per day through all access channels.• Responded to client inquiries within established timelines, resulting in a 95% customer satisfaction rate.• Offered consultative guidance to customers, leading to a 25% decrease in repeat inquiries.
Assisted an average of 100 customers per day via email, Loom, and live video (Zoom) resulting in 90% satisfaction rate. Routinely updated clients, following SLA (Service Level Agreement) guidelines, on active issues to gain additional information or to advise of status, resulting in a 95% customer satisfaction rate. Actively monitored and engaged with additional support channels, such as Slack and social media,
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Raina Hall works for Precision Imaging Centers.
Raina Hall is listed as Patient Access Representative at Precision Imaging Centers.
Raina Hall is based in Jacksonville, Florida, United States while working with Precision Imaging Centers.
Raina Hall has worked for Precision Imaging Centers, Ncb Management Services, Inc., and Bernardbpo.
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Raina Hall holds High School Diploma from Cornerstone Christian Academy High.
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