Raina Hall Email & Phone Number

• Interviewed new patients and collected medical and insurance information for Precision Imaging Centers.
• Entered patient data into the hospital electronic system to ensure accurate records.
• Verified insurance coverage and maintained patient confidentiality in accordance with HIPAA rules.

United States

• Provided first-level end user resolution to an average of 100 customer inquiries per day through all access channels.
• Responded to client inquiries within established timelines, resulting in a 95% customer satisfaction rate.
• Offered consultative guidance to customers, leading to a 25% decrease in repeat inquiries.

Assisted an average of 100 customers per day via email, Loom, and live video (Zoom) resulting in 90% satisfaction rate. Routinely updated clients, following SLA (Service Level Agreement) guidelines, on active issues to gain additional information or to advise of status, resulting in a 95% customer satisfaction rate. Actively monitored and engaged with.