Rajesh Raghavan Email & Phone Number

Virginia, United States

Leading the Client Delivery team within PDRI’s Project Management Office (PMO) to deliver exceptional outcomes across a diverse client portfolio. Focused on project delivery, client satisfaction, process improvement, and margin optimization while consistently exceeding revenue and profitability targets on projects. Successfully managing programs for various federal agencies and commercial clients.✔ Managing the delivery of large-scale, multi-year projects with a team of senior program and project managers✔ Driving efforts to surpass revenue and margin targets by executing mission-critical PMO initiatives seamlessly✔ Overseeing LOE, cost structures, and delivery timelines, ensuring alignment and transparency with clients✔ Conducting customer & vendor contract reviews for compliance and accuracy, safeguarding PDRI’s financial & operational commitments✔ Facilitating focus on long-term growth and operational scalability through strategic oversight of KPIs, CLINs, forecasting, EACs, and P&L management✔ Serving as the primary escalation point, collaborating with C-level stakeholders and cross-functional leaders across DevOps, Configuration, QA, and I/O psychology to mitigate risks and ensure project success✔ Partnering with the business development team to position PDRI for continued growth ✔ Heading vendor negotiations on pricing and ensuring timely, high-quality delivery through contract oversight✔ Driving process improvement and automation initiatives to enhance delivery efficiency and service quality

Leveraged a strategic lens, owned global modernization projects impacting integration of critical systems. Facilitated growth-centric digital standards & practices and tightened cost metrics. Partnered with key stakeholders, technology teams and vendors to drive in successful system integration across global regions. Maximized improvements through strategic collaborations at C-levels, strengthened performance via. strong talent while capitalizing on better change control and resource management practices.✔ Provided complete oversight across multiple programs, & resources, shaped decisions to positively impact project results:- Get Healthy Program: Headed the migration of 20+ complex legacy systems functioning on EOL platforms to Cloud and various modernization initiatives.- Reservation & Rental Modernization project: Partnered with the vendor to strategize & build the roadmap & prototype- Spearheaded the Disaster Recovery capabilities along with the team from the application perspective- Ring Central Integration Program: Strategically headed delivery & cost frameworks with vendor partners, automated the contact centre workflow and conceptualized a self-service function to update information - Rate Advancement Project: Met critical milestones in collaboration with business stakeholders and cross-functional project development teams ✔ Sought out by the executive management to lead critical programs

With DAtec, brought-in to widen/develop new businesses, improve the growth trajectory and win projects with new clients across the commercial and federal space. Provided guidance to clients on strategy, technologies, cost saving and resource building. Helmed IT strategy & improvements across client projects, developed SOPs and RFPs around key project portfolios to manage request process while rendering extensive support to the technology teams.✔ Secured 20% growth in revenues by heading the staffing practice, winning buy-ins from new clients, vendors/ consultants and partnering with various unified talent acquisition platforms ✔ Managed the Staff Augmentation portfolio and steered initiatives to drive growth momentum through strategic partner alliances focused on delivery, quality and resources✔ Provided guidance as a Consultant on driving process automations & testing to eliminate resource dependencies, cost and errors ✔ Facilitated focus on high-priority projects while executing MSA, Change Order, POs and RFP’s for various clients✔ Built long-standing trust relationships with Client Executives to drive project strategies and address recurring issues

Virgina

As a Client Delivery Executive, assumed responsibility for the overall account P&L, client relationships, resources and external NTT vendors. By revamping the MSA, enabled the client to measure project deliverables. Set-up a governance system for key stakeholders, reduced costs through complex contract and vendor negotiations with nil impact to company margin thereby mutually benefiting the organization and the client. ✔ Led the Robotics Automation project and Staff Augmentation utilizing Strategic Staffing Model ✔ Steered improvements by automating a part of the health care enrollment process through RPA technologies ✔ Provided an RFP to automate the complete health care enrollment process thereby securing returns in terms of huge cost savings, reducing dependencies on recruiting, temporary contractors and curbing data entry errors ✔ Strategized plans & leveraged disruptive technologies to streamline the development and testing process - automated manual testing processes thereby minimizing resource dependencies, errors and cost savings✔ Headed a 50-member team entailing Program Manager(s), PMO, Architects, Leads, Product Owners, and Developers on Agile Frameworks ✔ Tackled mission-critical issues while benchmarking project quality standards and ensuring quality development

As a Senior Delivery Manager, drove mission-critical projects to next-level success. Handpicked as a member of NTT Data Senior Leadership Committee for the account, facilitated the strategic decision-making process, defined project roadmaps while managing the overall operations and oversight of project deliverables, cost, quality, application implementation/migrations and resources. Held authority for multi-million-dollar budget, project reviews and status reporting. Along with my responsibilities, oversaw the HR activities including conducting assessment sessions for senior team members and approving special incentives to top performer and retaining talent across the account. ✔ Reduced multi-million-dollar costs through an effective resource model, optimization and strategic hard-headed vendor negotiations✔ Drove consistency in delivery timelines for all releases with minimal defects in QA and Production✔ Leveraged Agile & Waterfall methodologies to facilitate successful delivery, implementation and maintenance of Ops Ancillary Groups – entailing large-scale USG, Odyssey, Handheld, IM Fleet, Fleet Bridge, All Vehicles Bridge, Warranty, Fleet Sheets and Tile Management System Applications capable of handling several million transactions per hour✔ Led a committee and several initiatives to closely monitor the system / application performance and ensure nil impact based on the volume✔ Acted as a client representative to discuss partnership opportunities with Motorola on the Transponder project based on attaching their devices on the vehicles and automatically capturing the actual mileage, gas levels etc. during vehicle return in the system

Lowell, Massachusetts, United States

Advanced Diploma, Computer Software Engineering

Project Management & Leadership Workshops

Bachelor'S Degree, Computers