MRI Software delivers innovative social housing management solutions, supporting Housing Associations and Local Authorities across the UK and Ireland to transform communities. Responsible for professionally representing MRI and build mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention and account development. Recommending appropriate solutions and negotiating acceptable terms and maintaining regular contact with customers via visits and by telephone. Determining clients on-going requirements to meet changing business needs and working closely with other stakeholders within the business such as Legal, Sales Operations, Marketing, Development and the Implementation teams.

MRI Software delivers innovative social housing management solutions, supporting Housing Associations and Local Authorities across the UK and Ireland to transform communities. Responsible for professionally representing MRI and build mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention and account development. Recommending appropriate solutions and negotiating acceptable terms and maintaining regular contact with customers via visits and by telephone. Determining clients on-going requirements to meet changing business needs and working closely with other stakeholders within the business such as Legal, Sales Operations, Marketing, Development and the Implementation teams.

EOM is an independent trading company and a subsidiary of Barcud. They offer a wide range of services in mid and west Wales such as electrical contracting, data works, suspended ceilings, inspection and testing, fire alarm and emergency lighting work. EOM also provide high quality repairs and maintenance services to both the public sector and private households. As Chair my responsibilities will be to lead the board and support the Executive team with a long term business plan, represent and act as a champion for the business.

Formed in 1995 (and a subsidiary of Mid-Wales Housing Group) , EOM is an established and reliable Mid-Wales firm offering services including electrical engineering, plumbing, gas works, solar panel installation and repair, suspended ceiling installation, fire alarm and emergency lighting supply and installation, data installation and general maintenance work, operating from a base in Newtown, Powys. My responsibilities are to assist with other board members to oversee and direct the company’s activities which are to provide a commercial repairs service to Mid-Wales Housing, and all other services provided to our various customers.

Plentific empowers landlords and property managers to deliver more efficient repairs and maintenance services. We do it through a simple, powerful management platform and a network of verified trade professionals. The result? Better services than ever before, delivered by a dynamic supply chain that creates opportunities in the communities our clients serve.

Gas Tag is a pioneering technology company. A revolutionary, scalable system, which will automatically validate the credentials of engineers, allow them to record all gas works, including installations and maintenance, and allow the Landlord to view the results on a real-time dashboard that can integrate with current systems. Enabling social and private landlords to deliver safety through technology for their tenants. The solution can save lives, improve efficiency and ensure accountability within the industry.Responsible for developing a sales pipeline from first contact through to contract. I work with prospective clients from CEO to operational levels to understand their business processes, incumbent systems and their requirements. Setting KPI's to monitor effectiveness of the Gas Tag solution, providing a ROI, and taking clients feedback to assist our development team to further enhance our solution to make it the best business tool we can possibly provide for our clients.

Developing strategic relationships within the customer base and new sector clients. Promoting and advising NPS products for Social Housing, Document Management and Revenues & Benefits. Ensuring that all sales processes are adhered to and use CRM to manage opportunities and maintain the required level of pipeline with accurate forecasting and closing of business to forecast date. Finding and developing innovative solutions to client strategies and goals.

Identify and develop business opportunities for the Company’s software as well as the Company’s professional services. An emphasis on developing accounts through networking and negotiating. Promotion the various services of the business, including breakthrough products and services, cost reductions, and technology assessments.

Currently serves as the primary business contact for the client and is responsible for client satisfaction. Expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organisation to ensure quality. In addition, building relationships with clients to encourage new and repeat business opportunities.Holds the level of autonomy to successfully close deals whilst concurrently negotiating internal processes and procedures to ensure timely delivery to a happy customer.

Responsibility for providing customer-facing pre sales consultancy to both prospective and existing users of the IBS housing management solution, related 3rd party and complimentary products.Reported directly to the Pre-Sales Manager, the principal objective being to help the Sales organisation meet and exceed quarterly and annual sales targets for its Housing solution stream through the successful delivery of pre-sales activities.Responsibilities included: - Responding to ITT's, PQQ's and RFI's in relation to the housing product suite; Delivery of pre sales demonstrations of the full housing product suite and associated integration; Attendance at relevant exhibitions/conferences; Assist the Marketing team by providing input to promotional materials

Was the leading Product Consultant for the company’s enterprise query, reporting and OLAP application for multidimensional analysis of corporate data. The products in use and sold as a reseller are the OPENText BI/Suite of analytical and reporting tools. Prime responsibility for Consultancy, development, support and Training in the use of the products. Creation of revenue from Customer base and new sales demonstrations. Also experienced in responding to Tenders.

Provided first and second line Support to a large user base across local and Wide Area Networks including mobile Support to external Users at other Company locations.

Providing first and second line Support to a wide user base across a local and Wide Area Network. Liaising daily with onsite and external Support groups to efficiently resolve user queries and problems and report the same. Preparing and conducting staff appraisals of subordinates on a six monthly basis.