Shaylei Smith Email & Phone Number

North Ridgeville, Oh, Us

Solon, Oh, Us

Solon, Oh, Us

As a Training Specialist at MRI Software, I lead the design and delivery of comprehensive training programs for our Sales, Marketing, & Finance organizations and support global orientation and professional skills initiatives. I oversee the global Sales onboarding program with a proven record of success dealing with stakeholders across the organization to ensure our sales team receives holistic onboarding and enablement. I continuously evaluate and improve the effectiveness of Instructor-led, self-guided, and web-based learning programs to ensure that our employees receive the support they need to succeed.This includes:• Development of multimodal role-based learning plans that include in-person, virtual, and hybrid ILTs, e-learnings, workshops, self-paced video content, mock exercises, team shadowing, and individual activities to reinforce knowledge of content• Recording, editing, and publishing videos of training and tools demonstration content• Use of Cornerstone LMS to schedule events, manage learning assignments, and ensure accurate employee transcripts• Maintaining confidentiality and providing timely feedback on employee performance

Solon, Oh, Us

Irvine, Ca, Us

Irvine, Ca, Us

Irvine, Ca, Us

Irvine, Ca, Us

Cleveland, Oh, Us

• Developed and published content for the center's social media outlets, driving social media strategy resulting in a 203% increase in average monthly organic Twitter impressions• Maintained and distributed weekly e-newsletter, membership digital mailings, and event promotional communications• Wrote, interviewed, and copy-edited for social, web, and print news, marketing, press releases, annual reports and the like• Assisted in website development and maintenance of news, events, and information using Drupal CMS• Supported marketing and execution of various healthcare and research conferences and symposiums• Worked with a variety of teams across the center to develop and execute their communications needs including recruitment, print material design, event promotions and internal communications efforts• Educated and trained staff and membership on brand ambassadorship and use of available communications tools

Solon, Oh, Us

• Diagnosed and resolved client issues through the use of SQL, troubleshooting, research, and user training while maintaining an over 98% client satisfaction rate upon case closure• Managed case backlog while ensuring consistent professional communication with clients

Cleveland, Oh, Us

Coordinated 50+ volunteers over the 3 day festival, including pre-event organization & scheduling assignments, on-site volunteer management, and post-event volunteer communications and retention efforts.

Cleveland, Oh, Us

• Provided support to project managers and senior project management staff in communications and project administration• Reviewed contractor work for completion and accuracy• Documented new processes and protocols with quality and other teams as necessary• Coordinated with third-party logistics providers to ensure project success• Managed project database• Facilitated team meetings and lessons learned• Coordinated with various departments including engineering, product management, and supply chain to ensure customer needs were met

Cleveland, Ohio, Us

Occasional clientele through May 2016March 2014-October 2014Part-time nanny for 3 year oldRegularly scheduled nanny for 9 year oldAugust 2013-February 2014Social Companion for 21 year old with special needsSummer Nanny positions that at times required • arrival at 4:30 am• transportation to and from activities• cooking and light cleaning• managing the schedules of 2-3 children.

Cleveland, Ohio, Us

Cleveland Foundation Summer Internship Program Class of 2015• audited and managed all organization social media accounts and subsequently had my strategies adopted by several other SVP affliates.• developed organizational marketing and communications plan• wrote press releases and edited grant proposals as necessary• contributed to writing, editing, and distribution of weekly Partner newsletters and quarterly enewsletters to entire distribution list• administered philanthropy development outcomes survey to nearly 100 Partners• assisted with orientations, meetings, office management, and event logistics• all-around worker beeCleveland Foundation Summer Internship Program• created, presented, and co-hosted professional development seminar to all summer interns• stewarded teams for ListenUp research participatory action research project for Neighborhood Connections• blogged about experience for Cleveland Foundation blog: bit.ly/SOPShaylei

San Francisco, California, Us

• drove awareness, excitement, and app usage on campus with social media and WOM marketing techniques• generated solutions and suggestions for better customer experience• provided on-site technical support• received customer feedback and provided education as necessary• wrote weekly reports to the corporate office, regional supervisor, and campus dining marketing team

Cleveland, Ohio, Us

Worked with co-chair to• plan all aspects of events including food, decoration, marketing (in conjunction with PR chair) and entertainment• communicate with talent and/or agents employed for events• work with the advisor of homecoming to complete any contracts necessary for the various events• communicate with Conference Services and Catering regularly during planning process• run and staff events including, but not limited to, kick-off & tailgate• demonstrate a willingness to grow Homecoming at CSU• assist other chairs as needed

Cleveland, Oh, Us

-Merchandising two nights of WMC Fest 2014 with use of Square register, inventory check, and count out-Staffing the JakPrints photo booth during the festival

Seal Beach, Ca, Us

• management of Mid-Atlantic region Facebook page• coordination of local blood drive• promotion of upcoming events• any additional assistance necessary in preparation for upcoming events• assisting various days of Vans Warped Tour 2014 on-site

Stockholm, Stockholm County, Se

As a Campus Influencer, I was responsible for • driving awareness, engagement, and excitement for Spotify within the CSU community • leveraging strategic partnerships• developing and executing WOM, guerilla, and social media marketing strategies• sponsoring events (Relay for Life, Mr. Pink Pageant 2014)Also ranked in the top 100 of nearly 1800 influencers in the Fall 2013 program managed by Mr. Youth (MRY).

Event Co-Chair 2013-2014•overseeing all committees, meetings, fundraisers, projects, and events pertaining to CSU Relay For Life 2014Publicity Assistant 2013-2014• working directly with the Relay chairs and ACS staff partners• managing social media• executing grass-roots marketing techniques to drive attendance and fundraising efforts• event promotion• public relationsOnline Chair 2012-2013 academic year• management of website• management of all social media for event• public relations• email distribution• event promotion

SXSW 2014

Sorority Life/Sisterhood Development/Leadership writing intern duties including, but not limited to:• writing and publishing articles at least weekly via WordPress• sharing articles across social media• participating in weekly team meetings and monthly Skype sessions• executing grass-roots marketing tactics on campus• maintaining the brand of classy, confident, and chic

Positive Organizational Development & Change

Bachelor’S Degree, Communication Management