Shaylei Smith Email & Phone Number

North Ridgeville, OH, US

Solon, OH, US

Solon, OH, US

• As a Training Specialist at MRI Software, I lead the design and delivery of comprehensive training programs for our Sales, Marketing, & Finance organizations and support global orientation and professional skills.
• Development of multimodal role-based learning plans that include in-person, virtual, and hybrid ILTs, e-learnings, workshops, self-paced video content, mock exercises, team shadowing, and individual activities to.
• Recording, editing, and publishing videos of training and tools demonstration content
• Use of Cornerstone LMS to schedule events, manage learning assignments, and ensure accurate employee transcripts
• Maintaining confidentiality and providing timely feedback on employee performance

Solon, OH, US

Irvine, CA, US

Irvine, CA, US

Irvine, CA, US

Irvine, CA, US

Cleveland, OH, US

• Developed and published content for the center's social media outlets, driving social media strategy resulting in a 203% increase in average monthly organic Twitter impressions
• Maintained and distributed weekly e-newsletter, membership digital mailings, and event promotional communications
• Wrote, interviewed, and copy-edited for social, web, and print news, marketing, press releases, annual reports and the like
• Assisted in website development and maintenance of news, events, and information using Drupal CMS
• Supported marketing and execution of various healthcare and research conferences and symposiums
• Worked with a variety of teams across the center to develop and execute their communications needs including recruitment, print material design, event promotions and internal communications efforts

Solon, OH, US

• Diagnosed and resolved client issues through the use of SQL, troubleshooting, research, and user training while maintaining an over 98% client satisfaction rate upon case closure
• Managed case backlog while ensuring consistent professional communication with clients

Cleveland, OH, US

Coordinated 50+ volunteers over the 3 day festival, including pre-event organization & scheduling assignments, on-site volunteer management, and post-event volunteer communications and retention efforts.

Cleveland, OH, US

• Provided support to project managers and senior project management staff in communications and project administration
• Reviewed contractor work for completion and accuracy
• Documented new processes and protocols with quality and other teams as necessary
• Coordinated with third-party logistics providers to ensure project success
• Managed project database
• Facilitated team meetings and lessons learned

Cleveland, Ohio, US

• Occasional clientele through May 2016March 2014-October 2014Part-time nanny for 3 year oldRegularly scheduled nanny for 9 year oldAugust 2013-February 2014Social Companion for 21 year old with special needsSummer Nanny.
• arrival at 4:30 am
• transportation to and from activities
• cooking and light cleaning
• managing the schedules of 2-3 children.

Cleveland, Ohio, US

• Cleveland Foundation Summer Internship Program Class of 2015
• audited and managed all organization social media accounts and subsequently had my strategies adopted by several other SVP affliates.
• developed organizational marketing and communications plan
• wrote press releases and edited grant proposals as necessary
• contributed to writing, editing, and distribution of weekly Partner newsletters and quarterly enewsletters to entire distribution list
• administered philanthropy development outcomes survey to nearly 100 Partners

San Francisco, California, US

• drove awareness, excitement, and app usage on campus with social media and WOM marketing techniques
• generated solutions and suggestions for better customer experience
• provided on-site technical support
• received customer feedback and provided education as necessary
• wrote weekly reports to the corporate office, regional supervisor, and campus dining marketing team

Cleveland, Ohio, US

• Worked with co-chair to
• plan all aspects of events including food, decoration, marketing (in conjunction with PR chair) and entertainment
• communicate with talent and/or agents employed for events
• work with the advisor of homecoming to complete any contracts necessary for the various events
• communicate with Conference Services and Catering regularly during planning process
• run and staff events including, but not limited to, kick-off & tailgate

Cleveland, OH, US

-Merchandising two nights of WMC Fest 2014 with use of Square register, inventory check, and count out-Staffing the JakPrints photo booth during the festival

Seal Beach, CA, US

• management of Mid-Atlantic region Facebook page
• coordination of local blood drive
• promotion of upcoming events
• any additional assistance necessary in preparation for upcoming events
• assisting various days of Vans Warped Tour 2014 on-site

Stockholm, Stockholm County, SE

• As a Campus Influencer, I was responsible for
• driving awareness, engagement, and excitement for Spotify within the CSU community
• leveraging strategic partnerships
• developing and executing WOM, guerilla, and social media marketing strategies
• sponsoring events (Relay for Life, Mr. Pink Pageant 2014)Also ranked in the top 100 of nearly 1800 influencers in the Fall 2013 program managed by Mr. Youth (MRY).

• Event Co-Chair 2013-2014
• overseeing all committees, meetings, fundraisers, projects, and events pertaining to CSU Relay For Life 2014Publicity Assistant 2013-2014
• working directly with the Relay chairs and ACS staff partners
• managing social media
• executing grass-roots marketing techniques to drive attendance and fundraising efforts
• event promotion

SXSW 2014

• Sorority Life/Sisterhood Development/Leadership writing intern duties including, but not limited to:
• writing and publishing articles at least weekly via WordPress
• sharing articles across social media
• participating in weekly team meetings and monthly Skype sessions
• executing grass-roots marketing tactics on campus
• maintaining the brand of classy, confident, and chic

Positive Organizational Development & Change

Bachelor’S Degree, Communication Management