Raman S. Email & Phone Number

Gurgaon, India

I provide Network Consultancy, Design and Implement VOIP Networks, Which includes Unified Communication Manager, Voice gateway’s, Unity Connection, SPARK, Expressway, UCCX, IM Presence, All type of VIDEO endpoints. Along with that, we provide the Technical Support, Administration for all the networks we implement. The main objective is to meet customer’s expectation by resolving the issues and thus gaining value in terms of customer satisfaction.

Noida Area, India

• Provide technical support to partners and end customers.• Troubleshooting on Cisco Unified communication and infrastructure devices.• The configuration of new install units. • Registration of endpoints H323/SIP on VCS and CUCM. • Troubleshooting all VOIP issue such as IP phone registrations, Replication, Call issues.• Troubleshooting Unity Connection issue involving voicemails and call handlers, Digital Replication, Visual Voicemail, and Unified… Show more • Provide technical support to partners and end customers.• Troubleshooting on Cisco Unified communication and infrastructure devices.• The configuration of new install units. • Registration of endpoints H323/SIP on VCS and CUCM. • Troubleshooting all VOIP issue such as IP phone registrations, Replication, Call issues.• Troubleshooting Unity Connection issue involving voicemails and call handlers, Digital Replication, Visual Voicemail, and Unified Messaging.• Troubleshooting IM & Presence issue involving Jabber client login, chat, softphone, and hard phone mode.• Troubleshooting CUCDM, HCMF issues.• Packet-level troubleshooting using sniffers, CUCM traces unity connection traces and.• Setup and maintenance of internal lab which includes CUCM, CUC, Cisco meeting place servers, CUCDM(VOSS), HCMF, Windows server with the domain controller, exchange and active directory.• Bringing up the technical aspects of the team through training of new members of the team. Show less

Gurgaon, India

• Answering and resolving the queries raised by customers across the globe related to the Call Manager, Unity connection and IM& Presence. • Managing and Troubleshooting the IP Phone System and any upgrade related activities. • Utilizing the Cisco Lab to its potential by recreating customer problems in a controlled environment to determine the cause of the problem. • Analyze and report any failures to the escalation or development team and work with them for resolving… Show more • Answering and resolving the queries raised by customers across the globe related to the Call Manager, Unity connection and IM& Presence. • Managing and Troubleshooting the IP Phone System and any upgrade related activities. • Utilizing the Cisco Lab to its potential by recreating customer problems in a controlled environment to determine the cause of the problem. • Analyze and report any failures to the escalation or development team and work with them for resolving the issue. Show less