Ramesh Rao Email & Phone Number

India

• Leading CRM multiple product teams Including Data Science, Data Engineering, Data Analytics, Integration, Security, Knowledge management and troubleshooting tools.• Leading Digital Transformation journey for Assisted support Experience team• Leading people Shift Left and enable right strategy• Leading Security team and achieved 99% reduction on vulnerabilities by implementing thread modeling, Profile set control, security check Marx scan, PEN Test, Forensics data collection and many more. • Implemented Real time and Near real time report for critical business case using Grax, informatica, Kafka and stream sets• Accomplished and delivered the Largest CRM transformation / Vision north start roadmap lightning implantation from Oracle Siebel CRM. • Achieved 25% of user incidents reduction thru 4DX • Leading people transformation of re-skilling the technology• Member of CIO council and lead many CSR and D&I other activities. Part of CIO Site strategy team for India

Bengaluru Area, India

• Lead CRM and Asset & Entitlement Product and SRE team.• Lead Digital transformation journey• Driving North start Journey• Lead technology transformation by adopting Pivotal Cloud Foundry. • Planned and reduced 100+ regional apps and 1000+ servers footprint as part of modernization and Could migration• Manage & Control Budget• Manage hiring, staffing and maintaining of a diverse

Bangalore, India

• Lead Global Asset and Entitlement MDM Development team • Communicate and translates Dell vision/strategy• Lead Global CRM, MDM Operation team• Lead and implanted zero downtime for one of the biggest Data base in Dell. • Implemented 4 tier cluster infrastructure with High availability• Lead redesign and re-engineering of service parts supply chain product

India

• Successful delivery of the project on time, on budget with quality.• Manage scope and record change as required• Maintain project tracking documents containing all applicable project information. • Provide effective leadership and steering to the project working team.• Build and maintain strong working relationship with all project team members and various key internal and external stakeholders.• Monitor and control 3rd party service providers and Site System development vendors to ensure on time delivery• Control cost, schedule and technical variance from the plan. • Monitor and Control Project risk, issues and escalation• Capture lessons learnt and sharing of best practices with other projects

• Production support lead for Japan Dell Order management System• Stake holders & Interlock Management• Assure Eco system availability & stability• Co-Ordinate with testing team for a quality delivery.• Production Deployment Support• Co-ordinate with Level 2 and Leve 3 Support• Site Coordinator for Parent Company

Chennai

Worked as a consultant from Ambience associate.i. Requirement Gatheringii. Functional Specification Preparationiii. Solution Document Preparationiv. Codingv. Test plan preparationvi. Testingvii. SAT and UAT supportviii. Production Install Support

Dubai, Uae

i. Requirement Gatheringii. Analysisiii. Functional Specificationiv. Codingv. Testingvi. Sign Off from Client Module by Modulevii. Status Reporting to Client and Management

Chennai Area, India

Worked as developer in accounting (SMART) project.

Mca, Computer Applications

B.Sc.,, Computer Science