Ramon Rodriguez Email & Phone Number

• Trouble-shoot technical problems and resolve issues for customers using the NetDocuments platform• Quickly ramp up on new releases, enhancements, and product functionality to ensure successful support for customers• Manage and respond to incoming support tickets• Answer incoming customer phone calls• Interact with customers in the online community• Create internal and customer-facing knowledgebase• Provides timely feedback to the appropriate cross-functional teams regarding service failures and/or customer concerns• Assist in after-hour on-call support rotation

New Jersey, United States

Worked with MSP at a full time On-Site role at Reckitt Benckiser where me and a team supported a global help desk and desktop support. My role included managing Cisco phones, MS Office issues, Desktop setup and some Active directory OU management.I also was the point person on a big cell phone carrier migration where the office switched from ATT to Verizon and helped track inventory and provide training for users.

West Paterson, New Jersey, United States