Ramon Canto Email & Phone Number

New York, NY, US

Fort Lauderdale, FL, US

• Researched and prepared quarterly channel rebate payouts which encompassed manual calculations, providing supporting documentation for Audit, while adhering to company program guidelines and compliances.
• Executed approx. $44m in channel rebates for the regions of EMEA and APJ between the years of 2019 – 2021.
• Provide Finance team with quarterly excel reports to reclassify payment postings to appropriate contra-revenue general ledger accounts.
• Manually create channel rebate statements for partner Executives of earned quarterly rebates.
• Participated and supported UAT and regression testing for areas impacting Worldwide Channels Team and provided sign offs.
• Assist Global Reseller Executives and Partner Account Managers with inquiries as it relates to channel payout calculation and/or statements.

Fort Lauderdale, FL, US

Miami, Florida, US

• Use CRM tools such as Saviynt and Siebel to determine issues in regards to customer data and provide technical resolutions
• Use costumer service software Kayako and PagerDuty to manage and organize guest inquiries.
• Create detailed notes for other data teams in regards to issue that may require additional assistance
• Contact and provide guest with detailed resolutions in regards to account issues.

Plantation, FL, US

• Decipher raw data to analyze the state of the quarterly business backlog
• Provide sales support to sellers in order processing and project renewals
• Organize and Improved the Radio Products and Accessory in pricing database
• Develop and Manage matrix for expiring service contracts
• Prepare regional reports focusing on current regional sales and orders development and activities

US

• Research and investigate problems with orders, and create solutions for customers.
• Adapt to constant changes from unexpected circumstances.
• Focus on details to ensure everything goes out the way it is suppose to.
• Deal with difficult individuals, who are not necessarily flexible or helpful.
• Work in a high pressure environment, with constant flow of work and issues.

Plantation, FL, US

• Gather and compile information for presentations of potential projects of interest in LACR
• Generated presentations for potential projects of interest in LACR
• Provided weekly regional forecast on LACR focusing on business, economic, and socioeconomic events
• Aided in the organization process of the LACR Q2 TownHall
• Deactivated 1,741 SalesForce partner accounts

Chicago, IL, US

• Revamped the North America Commercial Radio price pages
• Managed prices and parts of multiple radios and accessories in Motorola management system
• Created a series of template video user guides for the CLP 1040 radios
• Updated product information for the re-launch of the DTR650 radios
• Managed orders of radios and accessories in Motorola order processing system
• Communicated with several application developer in order to compile information for upcoming applications

Chicago, Illinois, US

• Managed the North America radio applications and PCR system lab.
• Applied and kept application lab updated by installing new software versions of applications to MotoTRBO radios and systems.
• Responsible for lab maintainability and organization.
• Participated in sales meetings with variety of customers
• Provided basic consulting services to customers on lab system applications.
• Deployed operational radio and system demos for NA partners and customers

Bachelor’S Degree, International Relations, Minor: Criminal Justice And Political Science

Public Safety Management

Miniaci Lead Now Summer Institute

High School