Randeep Singh Email & Phone Number

Delhi, India

New Delhi Area, India

• Experience of launching of my own venture in IT & Mobile App
• Frameworks/Designs/Layout/Implementation of the projects end-to-end
• Build up entire Business Model / Concept / Maturity
• Day-to-day planning & management (including escalations and issues/risk management)
• Focus on timelines and assumptions
• Drive Recruitment Strategies to effectively contribute to Business Growth.

New Delhi Area, India

Current Project - TheSikhSangat.com [In progress].The Website is in progress & will be based on Sikh Products & Services Globally.Digital Next Ecosystem [DNE] is an young organization making day-to-day life easier by building synergy in Mobility & Web technology.Digital world is what we have today and is improving day on day. We vision the Next technology.

New Delhi Area, India

New Delhi Area, India

Ekamsikh Trust is a non-profit entity based out of India. Our aim is to serve the Global Humanity based on 3 Principles of Dhan Dhan Sri Guru Nanak Dev ji Maharaj, “Kirat Karo | Naam Japo | Vand Shakko ”.Kirat Karo - Earning a livelihood by means of earnest, honest efforts, and endeavorsNaam Japo - Remembering God through meditation all times of day and.

New Delhi Area, India

Noida Area, India

• Key Responsibilities
• Process Improvement and Quality
• Identify and execute cost savings initiatives
• Interact with LT Members, TP&I, Department SPOCs and ITICS to identify and execute process improvement projects
• Maintain process standards or other documents
• Executive Governance

New Delhi Area, India

• Operations and Metrics
• Provide technical and functional guidance to team members on the application transitions.
• Work delivery based on ITIL framework, Incident, Change, Problem Management etc….
• Ensure smooth 24X7 window for Global Application Support Team.
• Review and oversee daily operations and report (daily / monthly) summary to senior leadership.
• Organize, analyze and problem solve complex initiatives.

Noida Area, India

• Managing the offshore Helpdesk/NOC B2B support of a Fortune 300 client from India.
• Work delivery based on ITIL framework, Incident, Change, Problem Management etc….
• Handling Project and Processes independently with minimum Senior leadership intervention.
• On Site transitioning for two projects at Belgium for Johnson & Johnson and at Atlanta for Etrade Financial.
• Ensuring the transitioning and customization of the project; Process mapping, Client relationship etc…
• Involved in creation of the Standard of Procedure and Statement of Work

Chandigarh Area, India

• Transitioned 2 offshore processes from Bangalore to Chandigarh. ( Voice and Chat )
• Process mapping, planning and implementation.
• Handling agents, Technical Leaders (L2s) and mentoring new Team Managers.
• Preparation of their progress reports on a daily, weekly, monthly and quarterly basis along with team and entity reviews. (Pareto Analysis, Pivots etc.)
• Taking care of the CE (Customer Experience) scores of the team, and working aggressively to drive the concept of customer experience in the team members.
• Controlling outage and attrition in the team by sharing, as well as, inculcating the best practices among the team members.

New Delhi Area, India

• To monitor daily activity on e-CRM by various customer interaction modes and to initiate change in the structure and functioning of various processes with an objective of customer satisfaction.Core Responsibilities:
• Accurate and satisfactory closure of cases with TAT.
• Devise new Process plans, modify existing processes.
• Responsible for recruiting and training of teams and TEAM LEADERS for building capability at all levels.
• Identifying and improving process through benchmarking of quality standards by documenting various processes for development of training course material.
• Responsible for the reporting and monitoring of the key performance areas and commending/implementing the changes in processes, scheduling, training etc. To improve the overall performance.

New Delhi Area, India

• Assessing strengths and weaknesses of Sales Executives & helpdesk officers and formulating a remedy plan for the low performers.
• Taking product related trainings.
• Keeping full information about the Competitor’s marketing activities and their product price.
• Looking after the day-to-day management of the 24 hours call center and email support.
• Handling customer queries related to technical problem of ISP and resolving them by means of e-mail and voice.
• Generating reports of e-mail responses and performance evaluations as per Management requirement.Keeping full information about the Competitor's marketing activities and their product price.Looking after the day-to-day.

High School (Commerce)

Activities and Societies: I am Six Sigma Certified. I have also gone through ITIL Foundation.

Graduated, Commerce