Exceeded yearly sales goal by successfully closing 140% of quota in 2021. Embraced a consultative selling approach in order to uncover need and suggest subscription upgrade opportunities to grow current accounts. Uncovered new sales opportunities and presented value-based pre-sales product demonstrations to win new sales. Lead product demonstrations and presentations for various internal partners, potential customers, and potential investors to effectively the capabilities and value of new, cutting-edge products. Tested and implemented new products, digital outreach, and sales methods in order to facilitate smooth rollout to the wider organization.

Assisted sales representatives with pre-sales product demonstrations to help drive new sales, renewals, and upsells. Conducted robust training on product platforms to ensure that existing customers received the best value out of their subscriptions. Provided excellent customer service by assisting with account and billing complications or concerns. Successfully partnered with sales representatives to ensure all customers received regular and consistent communications.

Assisted customers with legal research and guided them in efficient use of Westlaw and related products. Provided excellent customer service in every customer interaction. Served as a product lead for Drafting Assistant, Firm Central, and Concourse platforms. Pursued positions as beta tester and experience expert for products still in development.