Randy Smith Email & Phone Number

Portland, OR, US

United States

Portland, Oregon Area

Vancouver, Washington

Partner with HR executive and executive leadership team to design a four year talent roadmap that includes an annual performance calendar, talent review process, succession planning, and talent review strategy.Create and develop a new talent review process for managers and executives to use across the bankDesign succession planning, talent assessment.

Portland, Oregon

• Consulted with executives and HR partners to develop an overall training and leadership development strategy that included: purchased and developed courseware, a multi-channel delivery approach, a process that includes.
• Partnered with talent management to identify and assess leadership skills for developing and enhancing leaders.
• Managed strategic learning projects that focus on core skills of leaders and employees. These skills could include coaching, managing performance, change management, sales, technical, and client service.
• Coached and managed a team of Facilitators who train employees on leadership, functional, and manager skills.
• Conduct build vs. buy analyses based on learning and leadership training operation budget and business needs.
• Evaluated training programs for training effectiveness and performance improvement using tools and analysis

Portland, Oregon Area

• Managed a team of Trainers who supervise, train and orient new employees to the customer care center and coordinate and/or deliver new hire and continuing education training to employees.
• Performed all functions of management including staffing the department, employee relations, ongoing communication and compensation evaluation, coaching, and developing core competencies.
• Maximized the productivity and effectiveness of all call center employees by coordinating, scheduling, and delivering all appropriate new hire training according to specified schedules and training/development plans.
• Provided continuous feedback to the Curriculum Development group and senior management to ensure training content meets the needs of the call center and maintains corporate, national consistency

Vancouver, WA

• Developed, facilitated, and evaluated a leadership training program for front line supervisors, office managers, general managers and plant managers. Program focused on: communication fundamentals, performance.
• Consulted with contact center director and customer care managers to assess on-going training needs to improve employee performance and to diagnose performance related problems.
• Evaluated regional training programs based on performance effectiveness criteria.

Master'S Degree, Communication And Media Studies

Bachelor'S Degree, Communication And Media Studies