Randy Hagan Email & Phone Number

Greater Atlanta Area

As a new IT Architect for IBM's HR Learning Tools team, I help design applications to support the corporate HR Learning organization. I work with senior architects to define the structure of systems and process components. I help to identify functional and non-functional requirements. I lead project managers and developers in the identification.

Atlanta, Georgia

I support infrastructure for internal learning. I manage VMWare ESX and IBM's pSeries VIOS. Although no longer my primary role, I assist the hosting team with server installs, Linux & AIX configuration and installation issues, and manage the data center networking infrastructure. My primary role is IT Architect. I work with project managers and developers.

I support a high profile internal application with an audience of 400K users across 100+ countries. I maintain all configuration files (JSON format) for this application, and work with the stakeholders and executives to make changes as required.I took on additional duties as a customer advocate for IBM’s learning hosting center. I am the customer interface.

I was the hosting team lead for IBM’s Center for Learning and Development organization. I ensured the integrity of IBM Learning operations within a data center environment.I served as the primary point of contact on a 24-hour, 7-days-a-week basis, in charge of coordinating critical disaster recovery procedures. I was the interface for the internal help.

Between 2004 and 2006 I worked as a Contractor for IBM. In February 2006, I was asked to join IBM as a regular employee, which I accepted. I was brought into IBM as an Advisory Learning Specialist and promoted in 2008 to Senior Learning Specialist. During the 2004 – 2008 time-frame, I was the technical lead for IBM Learning's business intelligence.

I joined IBM’s Enterprise Resource Group as a contractor (moving from IBM’s ERP desk side support role). I was a system administrator for a development, education, and testing data center. I managed the administration of AIX (RS/6000) and Windows NT/2000 servers. I worked with consultants to install proof of concept and training ERP applications.