Randy Head Email & Phone Number

Ontario, Canada

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• Led the brand to successful and profitable growth over the 6-year period, taking Harvey’s from 234 locations in 2013, to 305 locations in 2019. Prioritized brand protection and provided operational and profitability.
• Grew brand revenues by over $80M and boosted average restaurant volume by 25% by cultivating a culture of success, focusing on brand standards, succession planning, and local marketing.
• Pioneered refrigerated garnish stations and oversaw 100+ renovations, modernizing Harvey’s with national rollout.
• Mentored 20+ corporate office team members, spanning Directors, Area Managers, Trainers, and Marketers, driving a productivity-based strategy.
• Developed strong relationships with the Franchisees, implementing an atmosphere of collaboration and consensus on decision making.

• Developed and implemented Facility Management department for Cara, setting up standardized programs for multiple services across 5 brands and 400 corporately owned restaurants.
• Negotiated with 100+ Canadian vendors, establishing service scopes, schedules, and rates, including janitorial, fire suppression, hood cleaning, grease trap maintenance, and window cleaning.
• Safeguarded physical assets and off-set equipment disruptions by implementing work order system and process for restaurants to complete general maintenance.

• Headed operations and sales growth for 100 restaurants, consisting of both Corporate and Franchise locations. Led team of 5 District Managers, spanning the GTA, Eastern Ontario, Atlantic Canada and New York State..
• Guided troubled units into positive sales growth by coaching team to provide multi-unit sales and operational guidance to respective regions, including audits and relationship building.
• Assisted restaurants in developing local marketing initiatives, boosting brand awareness.