Raphael Alencar

Raphael Alencar Email and Phone Number

DCO | O&M | PMO | Data Center @ MBOCHIP
brazil
Raphael Alencar's Location
São Paulo, São Paulo, Brazil, Brazil
About Raphael Alencar

Hello, here you can learn a little about me and my professional experience:I have a degree in Information Security, and a postgraduate degree in Database Administration, Data Centers and Cloud and an MBA in IT Project Management, I have a lot of experience and knowledge with hardware support and breakdown repair, performing problem resolution in Windows and Linux. hardware and operating systems. I also have experience in identity and access management, compliance, data center operations and storage solutions, cloud computing, cybersecurity standards, and incident management.I am a technology enthusiast and always stay updated on the technology market and new trends. In my most recent professional experience, I worked for Huawei as a bilingual Data Center Operator (Portuguese/English), my activities included server troubleshooting, ticket and SLA management, project management and implementation, cable and fiber optic installation daily reports of ongoing activities. , and I used to deal with the supply chain and manage the project implementation team

Raphael Alencar's Current Company Details
MBOCHIP

Mbochip

View
DCO | O&M | PMO | Data Center
brazil
Website:
mbochip.com
Employees:
14
Raphael Alencar Work Experience Details
  • Mbochip
    Analista De Suporte
    Mbochip Aug 2024 - Present
    São Paulo, Brasil
  • Huawei
    Dco
    Huawei Aug 2021 - Jul 2023
    São Paulo, Brasil
    I worked in Huawei's global operations team as DCO, our operations team was responsible for all physical environment management, server installation, cabling and troubleshooting.I also worked in the administrative part such as project delivery, coordination of Huawei teams, coordination of outsourced teams, search for new talent, etc.
  • Resource It Solutions
    Service Desk Analyst
    Resource It Solutions Oct 2017 - Aug 2020
    São Paulo, Brasil
    I provided technical support via telephone to teachers and administrative staff of the Laureate Institution, I assisted users via remote access, I managed Tickets through Service Now, I also managed identity and access in systems such as Active Directory and several other internal systems used for the company.
  • Sitel
    Support Analyst
    Sitel Jan 2017 - Sep 2017
    São Paulo, Brasil
    Provided technical support via phone and email for desktops, laptops, mouse and keyboard, and all products manufactured by Dell.
  • Service Door
    Technical Assistant
    Service Door Apr 2015 - Jan 2017
    São Paulo, Brasil
    I was responsible for installing and configuring DVR for security cameras. Remote monitoring, network installation, installation of cabling infrastructure and maintenance of computer equipment.

Raphael Alencar Education Details

Frequently Asked Questions about Raphael Alencar

What company does Raphael Alencar work for?

Raphael Alencar works for Mbochip

What is Raphael Alencar's role at the current company?

Raphael Alencar's current role is DCO | O&M | PMO | Data Center.

What schools did Raphael Alencar attend?

Raphael Alencar attended Uninove, Anhanguera Educacional, Anhanguera Educacional, Anhanguera Educacional.

Who are Raphael Alencar's colleagues?

Raphael Alencar's colleagues are Stephany Alves, Pablo Rodrigues, Thiago Da Silva Araújo, Mateus Santos De Melo, Samir Zampiva, Vinicius F. Coromberque, Eduardo Bica.

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