Raphael Rosa Email & Phone Number

São Paulo, São Paulo, Brasil

Kobe, Hyogo, Japan

Information and Digital Solutions (IDS) leader responsible for 2 key initiatives: (1) Global Commercial Business Process Automation and (2) Japan Content Ecosystem.Lead adoption of Intelligent Automation technologies, such as RPA and AI/ML, to enable operational efficiencies for a sustainable growth across the Lilly Commercial areas.IDS Leader for Japan Content Ecosystem, driving the content production transformation required for tailor engagement with customers. It introduces… Show more Information and Digital Solutions (IDS) leader responsible for 2 key initiatives: (1) Global Commercial Business Process Automation and (2) Japan Content Ecosystem.Lead adoption of Intelligent Automation technologies, such as RPA and AI/ML, to enable operational efficiencies for a sustainable growth across the Lilly Commercial areas.IDS Leader for Japan Content Ecosystem, driving the content production transformation required for tailor engagement with customers. It introduces content modular and reuse concept for marketing pieces productionBoth roles being played in Kobe - Japan Show less

São Paulo, São Paulo, Brazil

Senior IT manager leading three company teams: (1) Global Commercial Business Process Automation, (2) Multi Channel Engagement for specific international capabilities and (3) Latin America IT applications delivery. This move is a responsibility expansion from the previous position, having intelligent automation being added.

São Paulo, São Paulo

Senior Manager of IT, leading two teams: (1) International capabilities focused on Multi Channel Engagement for Lilly International Business Unit: Latin America, Europe, Africa, Asia (excluding Japan and China) and Oceania, and (2) Latin America IT applications delivery. This move is a responsibility expansion from the previous position, having International MCE capabilities being added.The MCE capabilities initiatives are focused on building and implement platforms in all Lilly… Show more Senior Manager of IT, leading two teams: (1) International capabilities focused on Multi Channel Engagement for Lilly International Business Unit: Latin America, Europe, Africa, Asia (excluding Japan and China) and Oceania, and (2) Latin America IT applications delivery. This move is a responsibility expansion from the previous position, having International MCE capabilities being added.The MCE capabilities initiatives are focused on building and implement platforms in all Lilly International geographies that enables the next generation customer engagement strategy. This includes platforms for Video OnDemand for physicians and Marketing Planning and execution. Those platforms are integrated with other recognized platforms in the market, such as Veeva CRM, Salesforce Market Cloud, Journey Builder (Marketing Automation), RPA, Google Analytics and Tag Manager. Moreover, it also includes Data and Analytics capabilities using data lakes (Oracle and Hadoop), Informatica and Tableau. Show less

São Paulo Area, Brazil

Manager responsible for Latin America Delivery Services. Accountable for the delivery of Latin America programs. Its scope is to find IT solution, plan and implement IT projects and programs focused on the Pharma commercial area. Accountable for the application portfolio in Latin America as well as its budget management.

* Manage support vendor services and ensure high quality service level to entire Latin America countries, composed by 28 countries and more than 60 applications.* IT Budget Management for Brazil.* Coordinate full transition of Latin America support services to a third part service provider.* Define and implement standards of support processes across the Latin America region.* Be the Latin America focal point in global service management initiatives, leading projects definition… Show more * Manage support vendor services and ensure high quality service level to entire Latin America countries, composed by 28 countries and more than 60 applications.* IT Budget Management for Brazil.* Coordinate full transition of Latin America support services to a third part service provider.* Define and implement standards of support processes across the Latin America region.* Be the Latin America focal point in global service management initiatives, leading projects definition and implementation.* Set up best practices of incident management, problem management and change management.* Implement support culture in service management in Latin America, changing team’s focus to environment stabilization order than delivering new functionalities in an unstable environment.* Provide support status through Metrics and KPIs for each IT account manager for their knowledge and alignment with business’ directors and managers.* Enhance support metrics in terms of SLA and number of tickets. Show less

São Paulo Area, Brazil

* IT Account Manager for Finance area in Brazil, providing IT solutions for business’ opportunities areas and leading strategic projects, involving different teams around the globe.* Work on prioritization of IT projects with Brazil CFO and management team in order to deliver benefits and bring value in timely manner.* Project Manager for SAP projects focused on SD, FI and MM. Main facilitator between the business teams and the SAP technical team based offshore in US.* Identify… Show more * IT Account Manager for Finance area in Brazil, providing IT solutions for business’ opportunities areas and leading strategic projects, involving different teams around the globe.* Work on prioritization of IT projects with Brazil CFO and management team in order to deliver benefits and bring value in timely manner.* Project Manager for SAP projects focused on SD, FI and MM. Main facilitator between the business teams and the SAP technical team based offshore in US.* Identify finance needs and leverage service teams around the globe to provide high quality services with lowest cost.* Be the voice of the business inside IT, setting their expectation with other IT teams globally through face to face meetings and conference calls. Show less

A 10,000 hours Project. BPM system made to manage the workflow of an investigation. The development phase has been made with an outsourcing company. Responsible do define features and manage the project that was divided in the developing outsource project and developing integrations inside the company.

São Paulo, São Paulo, Brazil

Associate'S Degree, Accounting And Finance

Associate'S Degree, Statistics

Master Of Business Administration - Mba, Executive International

Executive Education Program, Innovation

Bachelor'S Degree, Sistemas De Informação