Raquel Zimpel Email & Phone Number

Chadds Ford, Pa, Us

Malvern, Pa, Us

Member of Client Support Organization, handle technical escalations and customized support related to ERP Payroll. Utilize SQL server to extract data and adjust queries to meet client needs. Increased levels of database access to manipulate and update data and/or system functionality.

New York, New York, Us

Experienced and results-driven professional with a strong background in analyzing business functions, particularly related to SAP Material Master Data. Expertise in defining project requirements to ensure successful delivery. Skilled in maintaining system protocols, updating procedures, and ensuring user confidence through comprehensive references and user documentation. Committed to upholding the highest standards of confidentiality to safeguard operations.

Tokyo, Jp

I play crucial role in efficient operation of 15 different SAP products across 70 countries with primary responsibilities including planning, building, and communicating SAP releases in CHARM and IBP, resulting in enhanced reliability and effectiveness of organizational global ERP systems.I also oversee technical release management, while collaborating with cross-functional service teams to oversee technical releases, encompassing build, maintenance, and support activities for ERP systems and infrastructure.• Supervised operation of SAP systems, ensuring their efficient performanceand enabling uninterrupted global operations, while maintaining compliancewith SOX regulations.• Led custom code clean-up efforts for seamless transition to S/4 HANA migration, facilitating smooth migration and improving system performance post-migration.• Ensured strict compliance with global template standards and validationrequirements, guaranteeing integrity of ERP landscapes.

Tokyo, Jp

In this role, I created vendor master data through state-of-the-art platforms, such as Ariba and MDG. Administered vendor master data using advanced tools, such as Ariba Supplier Lifecycle Performance (SLP), Ariba Procure-to-Pay (P2P), and Master Data Governance (MDG).• Ensured high level of detail and accuracy in all entries, meeting rigorous business requirements, while keeping processing times low and improving operational speed, quality, and efficiency.• Enhanced data accuracy, operational speed, compliance, and customersatisfaction, contributing significantly to overall efficiency and success, while preventing fraud and financial losses.• Supported Robotic Process Automation Bots, leveraging automation to streamline repetitive data management tasks by providing technical assistance to RPA Bots as well as contributed to workflow optimization, resulting in increased overall operational efficiency.

Tokyo, Jp

I oversaw entire Accounts Payable lifecycle, ensuring smooth operations and delivering exceptional customer service. Furthermore, I directed knowledge team, monitoring review and quality assurance of work instructions. I mediated ERP issues with IT team by demonstrating strong negotiation skills.Moreover, I managed case management support for both internal and external customers. I acted as proactive member of Robotics Process Automation (RPA) team, utilizing advanced tools, such as UiPath to optimize Accounts Payable processes.• Maintained detailed metrics reports, offering accurate insights into Accounts Payable performance as well as presented reports to leadership team, facilitating data-driven decision-making and strategic planning.• Employed proper escalation channels and customer-centric approach to assist stakeholders during critical situations, while addressing their needs promptly and effectively.• Specialized in Accounts Payable processes for Latin America, encompassing 10 countries with specific focus on unique processes and regulations in Brazil.• Identified challenges, proposed solutions, and ensured seamless integration of ERP systems, while maintaining uninterrupted workflows.• Processed 4000K+ invoices annually, overseeing payments exceeding $150M per year.

I relocated to US and awaited necessary legal documentation to work in country. I addressed necessary administrative and legal requirements with diligence and attention to detail.

Walldorf, Bw, De

I delivered exceptional support to global clients, specializing in SAP ECC Finance. I collaborated with SAP development team, presenting recommendations and solutions to resolve issues within SAP ECC. Moreover, I engaged in constructive dialogues to improve product functionality and enhance user experience. I managed customer reports and served as validation tester, demonstrating value of S/4HANA Cloud products. I guided customers in adopting best practices for onboarding and integrating S/4HANA Cloud. I also applied advanced troubleshooting skills within SAP ECC Finance to resolveintricate issues for global clients.• Led posting and taxes sub-team, focusing on posting and clearing, taxes, withholding taxes, and accounting interface with external tax systems, SD, and MM as Senior Product Support FI Engineer.• Acted as De-Escalation Architect for Mission Control Center (MCC) team, identifying top issues, creating action plans, and leading analysis of system landscapes and core business processes in North America.• Recognized with Global Award for process improvement in product support in Brazil to optimize support processes and increase customer satisfaction.• Led initiative to monitor KPIs, provided feedback to colleagues, and worked on internal issue resolutions, ensuring smooth product support operations.• Conducted in-depth root cause analysis using technical and programming skills, providing solutions in complex environments, while serving as Financial Support Engineer within rotation program at Center of Expertise (COE) in North America.• Created WIKIs and KBAs to offer best practice guidance, enabling customers to address common problems.

Porto Alegre, Rio Grande Do Sul, Br

Project Lead, responsible for re-design and implementation of banking solutions. Analysis and development using PL/QSL (database lawyer for internal bank solutions)Providing on site and EAD training for end users.

Rio De Janeiro, Rj, Br

Support, process analysis, customizing and development in ERP JDEdwards for Account Receivable, Account Payable, Assets, Controlling and HR. Focusing on PL/SQL analysis and development.

Analysis and software development the follow companies in Brazil:* Software Fabric RS: working with Software Developer methodology;* Procergs: software development using Visual Basic 6.0 and Data Base SQL Server;* Klabin S.A: data migration ERP Datasul EMS-201 with database Progress to ERP SAP R/3 with database Oracle. Reports development in SAP- R/3 - ABAP for SD module. Support and development in DataSul EMS-201 in accounting, accounts receivable and payable, assets, stock management, purchases and sales. Maintenance Oracle tools in UNIX.* SESI/FIERGS, Dimed and Albarus: software redevelopment in Oracle tools for accounts receivable.

Br

SD - ERP System Support

Mba, Project Management

Graduação, Bacharelado Em Informática