Rastko Ilić Email & Phone Number

Ljubljana, Si

Ljubljana, Slovenia

- checking payments of subscriptions (using ChargeBee and HubSpot)- analyzing payments of subscriptions (using PowerBI and Excel, e.g. doing churn analysis)- customer support (answering emails, solving problems, redirecting inquiries to appropriate teams, etc.)- doing research for the acquisition of additional paid services, to optimize and speed up the current processes (e.g. research led to the team using ClearBit for automating the data enrichment process)- organizing different events (e.g. Live Demos and Webinars); writing emails, setting up workflows, creating segmentations lists, sending out recording emails, etc.; Goldcast, HubSpot, Vimeo- writing the changelog (summary of products' update), writing articles for the Knowledge Base, and updating and maintaining Zebra BI Academy (all using WordPress)- web page building (using Oxygen)- other tasks and activities, supporting Finance, Accounting, Sales, and Marketing teams

Ljubljana, Slovenia

- entering missing data of contacts and companies in the database (through HubSpot)- other tasks related to Customer Relationship Management- monitoring live chat that people use on the website- manipulating different types of data using Excel and doing different sorts of analysis and reporting- using LinkedIn Sales Navigator to identify leads and potential opportunities for outreach- other tasks supporting Sales and Marketing teams

Ljubljana, Slovenia

- adding texts and images to the pages on the website- keeping track of inventory, and putting products on/off stock- supporting specialists from different countries with technical tasks in Magento 2- arranging category pages and correcting product pages- other administrative work (keeping Asana, a work management tool, tidy and organized)- other maintenance work (uploading pictures needed for the website, deleting unused and obsolete ones, keeping track of SKU numbers, etc.)

Master'S Degree, Bank And Financial Management

Bachelor'S Degree, International Business

High School Diploma, Mathematics And Science