Mohammad Rawfun Islam Toha Email & Phone Number

Dhaka, Bd

Dhaka, Bangladesh

Projects: Intercity B2B Service, Water Transport B2B Service, Digital Ticketing, Jatri Rental, E-Ticketing, Saafir Rental, Saafir Digital Ticketing, Saafir Intercity B2B Service.I lead and mentor a team of SQA professionals to ensure that our software solutions meet the highest standards of quality, performance, and reliability. My role combines hands-on technical testing with team management, strategic planning, and process improvement to deliver exceptional products that exceed customer expectations.Key Responsibilities:•Team Leadership & Mentorship: Managed and mentored a team of QA engineers, providing guidance, training, and support to help them grow their technical skills and progress in their careers. •Manual & Automation Testing: Designed, developed, and executed test cases for both manual and automated testing, ensuring the highest standards of quality. •Tool Selection & Process Optimization: Evaluated, recommended, and implemented testing tools and technologies, optimizing the testing process for efficiency and scalability. •Collaboration & Stakeholder Communication: Worked closely with cross-functional teams (product management, development, design) to ensure that testing efforts aligned with project requirements. •Continuous Improvement: Spearheaded initiatives to improve testing processes, incorporating lessons learned from past projects to drive greater efficiency, accuracy, and team collaboration. Key Achievements:•Successfully led the testing of several high-profile projects, improving test coverage by 40% through the adoption of automation tools and new testing methodologies.•Reduced the average bug resolution time by 30% by improving communication and collaboration between development and QA teams.•Played a key role in increasing the team’s automation test coverage, contributing to faster release cycles and a more stable production environment.

Dhaka, Bangladesh

Projects : Saafir Rental , Saafir Digital Ticketing , Saafir Intercity , Jatri Career PortalKey Responsibilities:1. Test Strategy & Planning:• Lead the creation of comprehensive test strategies for complex applications, defining goals, scope, resources, and timelines.• Own and execute detailed test plans to ensure full test coverage.• Identify and mitigate risks early in the SDLC to prevent issues in quality and test coverage.2. Collaboration with Stakeholders:• Work closely with product managers, developers, and UX/UI teams to define project requirements and acceptance criteria.• Present test results, progress, and risks to stakeholders, assisting in decision-making.• Contribute technical input to design and architecture discussions to ensure systems are testable and maintainable.3 Defect Management & Root Cause Analysis:• Lead investigations for critical defects, performing root cause analysis and collaborating with development teams for resolution.• Prioritize defects based on severity and impact, ensuring critical issues are resolved promptly.• Track defects, verify fixes, and re-test to ensure effective resolution.4. Performance, Security, and Load Testing:• Lead performance testing efforts, ensuring applications can scale under load using tools like JMeter or LoadRunner.• Oversee security testing to ensure applications meet security standards and are free from vulnerabilities .5. Continuous Improvement:• Drive process improvements across the team, encouraging the use of best practices in testing, automation.• Evaluate new testing tools and technologies to improve efficiency.• Contribute to refining the development and testing processes to embed quality throughout the SDLC6. Agile & Scrum Participation:• Actively participate in Agile ceremonies, providing insights from a quality perspective.• Ensure sprint backlogs have clear test scenarios and acceptance criteria.

Dhaka, Dhaka, Bangladesh

Projects: Jatri Rental , Intercity , Toll Service , B2B Service (Bus & Rental)Key Responsibilities:1. Test Planning & Strategy:• Develop and execute detailed test plans, strategies, and test cases based on project requirements and specifications.• Collaborate with stakeholders to understand project scope and create comprehensive test coverage.• Define test objectives, deliverables, and schedules, ensuring alignment with project timelines.2. Manual and Automated Testing:• Conduct both manual testing (functional, integration, regression, and system tests) and automated testing (using tools like Selenium, Appium, etc.).• Write, maintain, and execute automated test scripts for repetitive and regression testing.3. Defect Identification & Management:• Identify, document, and track defects using bug-tracking tools.• Work closely with developers to troubleshoot, reproduce, and resolve defects in the application.4. Cross-Functional Collaboration:• Collaborate with developers, product managers, and business analysts to ensure proper understanding of requirements and design test cases accordingly.• Participate in Agile ceremonies (e.g., sprint planning, daily stand-ups, and retrospectives) and contribute insights related to quality.5. Performance and Security Testing:• Lead basic performance testing to ensure applications can handle expected user traffic and data loads.• Conduct basic security testing to identify vulnerabilities and ensure the application is secure.• Work with senior engineers to implement advanced performance and security testing strategies.7. Test Documentation & Reporting:• Maintain and update detailed test case documentation, test logs, and defect reports.• Provide regular updates to the project team and management on test progress, defect status, and test results.10. Regression & Integration Testing:•Lead or assist in regression testing to ensure that new code changes don’t affect existing functionality.

Dhaka, Bangladesh

Projects : Intercity B2B Service(Bus Ticketing) , E-Ticketing, Water Transport TicketingKey Responsibilities:1. Manual Testing:• Execute predefined test cases and scripts to ensure software functionality.• Identify and document defects, including detailed steps to reproduce in bug-tracking tools.• Conduct functional, regression, integration, and system tests.• Maintain test case documentation, defect logs, and reports.2. Automation Testing (Under Supervision):• Assist senior engineers in writing and executing automation scripts (e.g., using Selenium,).• Run automated test scripts and report any failures or issues.• Update and maintain automation test scripts as per software updates.3. Collaboration with Cross-Functional Teams:• Work with developers to understand application functionality and design test cases.• Collaborate with product managers to ensure the product meets user requirements and business needs.4. Defect Tracking & Regression Testing:• Log defects/issues into tracking systems and verify fixes.• Perform regression testing to ensure new code does not break existing features.5. Performance & Security Testing (Basic Level):• Assist in basic performance testing (e.g., load testing) to identify potential bottlenecks.• Conduct basic security testing for vulnerabilities (e.g., input validation errors).6. Learning and Process Improvement:• Continuously learn new testing tools, methodologies, and best practices.• Provide feedback on testing processes and suggest areas for improvement.7. Test Environment Setup & Maintenance:• Help set up test environments for testing purposes.• Assist in creating and maintaining test data to ensure proper test coverage.8. Reporting & Documentation:• Generate reports on test progress, defect status, and test results.• Document testing activities, including test cases, results, and defect logs.

Dhaka, Bangladesh

Projects: Core Banking Software, eKYC (electronic Know Your Customer), Mobile Banking Application (MBL Rainbow), Digital BankingMy role has allowed me to work at the intersection of technology, finance, and customer service, contributing to the development, implementation, testing and optimization of digital banking solutions.With a strong background in core banking software, eKYC (electronic Know Your Customer) processes, mobile banking applications, and fintech, I have played an integral part in ensuring that our digital platforms are secure, user-friendly, and compliant with regulatory standards.Key Responsibilities & Achievements:• Core Banking Software: Contributed to the implementation, testing and optimization of core banking systems, ensuring seamless integration between various banking services. Supported system upgrades and troubleshooting to ensure operational efficiency and customer satisfaction.• eKYC (Electronic KYC): Managed and enhanced the eKYC process, testing and ensuring that all customer onboarding and verification procedures were smooth, secure, and compliant with regulatory requirements. Played a key role in automating and streamlining customer verification processes to enhance operational efficiency.• Mobile Banking Applications: Worked closely with development teams to test, launch, and optimize mobile banking applications, ensuring that users had secure access to their accounts, payments, and financial services anytime, anywhere.• Digital Banking Innovation: Actively contributed to the design and implementation of innovative digital solutions, working on projects to enhance customer experience, streamline banking operations, and introduce new fintech products and services.• Collaboration & Cross-Functional Coordination: Collaborated with various departments, including IT, compliance, and customer service, to ensure the successful deployment and optimization of digital banking initiatives.

Dhaka, Bangladesh

As a Bank Officer at Mercantile Bank Limited, I have gained valuable experience in both conventional and Islamic banking, specializing in cash operations, account opening, and deposit schemes. My role involved managing a diverse range of customer services while ensuring strict adherence to banking regulations and compliance with Shariah principles in the Islamic banking segment.I have developed a strong understanding of banking operations and the nuances of Islamic finance, delivering services that align with ethical, interest-free financial solutions while maintaining a high level of customer satisfaction.

Dhaka

I have had the opportunity to gain comprehensive experience in core banking operations, specializing in cash management, general banking services, and customer-focused solutions. Over the course of my tenure, I have honed my skills in ensuring smooth and efficient banking operations while delivering exceptional customer service.My responsibilities have spanned across various key areas of banking, with a focus on account management, deposit schemes, and cash operations, where attention to detail and accuracy are critical. I take pride in helping customers manage their financial needs and providing them with tailored solutions to support their personal and business banking goals.

Dhaka

As the Co-Founder of "Shake N Swallow" a fresh and vibrant startup dedicated to providing healthy, delicious, and nutritious fruit juices, I’m passionate about offering a natural alternative to sugary drinks while promoting wellness and sustainability. Our mission is simple: to bring the freshest, 100% natural fruit juices to consumers and make healthy living easy, convenient, and enjoyable.

Dhaka,Bangladesh

As the Co-Founder of 𝙁𝙤𝙧𝙩𝙚 𝙊𝙣𝙡𝙞𝙣𝙚 𝙎𝙝𝙤𝙥 an innovative e-commerce platform specializing in high-quality accessories and cosmetics, I am deeply passionate about creating a seamless and delightful shopping experience for customers. Our mission is to empower individuals by offering a curated selection of stylish accessories and premium beauty products that enhance their everyday lives.Since launching, I have played a pivotal role in shaping our vision, driving business growth, and building a brand that resonates with consumers. Through a combination of strategic planning, creative marketing, and a customer-centric approach, we’ve established ourselves as a trusted destination for both fashion-forward accessories and high-performance cosmetics.

Master Of Business Administration - Mba, Management Information Systems, General

B.Sc In Computer Science And Engineering, Computer Science

Activities and Societies: Computer Programming Club, Sporting Club

Higher Secondary Certificate, Science

Secondary School Certificate, Science