• Working on the HS2 contract alongside multiple joint ventures and major UK contractors.• Network Diversion Surveying, Planning and Project Management.• Accountable for delivering Network Rearrangement Projects in line with a number of planning work streams to provide commercially based/cost effective and on time diversionary solutions for Customers whilst also supporting the needs of the wider programmes.• Accountable for liaising with third parties to minimize the… Show more • Working on the HS2 contract alongside multiple joint ventures and major UK contractors.• Network Diversion Surveying, Planning and Project Management.• Accountable for delivering Network Rearrangement Projects in line with a number of planning work streams to provide commercially based/cost effective and on time diversionary solutions for Customers whilst also supporting the needs of the wider programmes.• Accountable for liaising with third parties to minimize the effect of their proposal and provide effective full end to end project management control of proposals through to completion.• Survey, design and negotiate draft specification and agree client requirements, including budget estimate of costs, with effective project control to completion.• Accountable for reducing the cost of Operations, in line with the senior manager’s QPB and improve productivity.• Accountable for reviewing the work content and full costs of all completed projects, to ensure that BT recovers auditable costs from third parties.• Manage across all levels of seniority and complexity that varies dealing with Highways Authority, Government, MOD in addition to negotiations with customers, third parties and DL.• Project ownership making sure they are resourced to capacity – utilising project management methodologies and fibre and copper planning frameworks and BT systems. Accountable for the successful on time delivery of the projects, against specification which is negotiated with the customer at the outset, ensuring costs, timescales and all documentation is accurately captured• Own the End to End Customer engagement including all customer escalations and financial accountabilities Show less

- Operations Manager - Leading and motivating a team of 30+ highly skilled Telecoms Surveyors, Fibre Engineers, Plant Protection Officers and Electricians.- Performance Management.- Attendance Management.- Field Performance Checks.- Safety Compliance Checks.

- BT Openreach Network Assurance Telecoms Surveyor. - Overhead Network Planning surveys.- Traffic management surveys.- Asset assurance surveys.- Health and Safety surveys.- Damage report surveys.- NRSWA Supervisor Qualified.- Plant Protection.- Damage Investigation Reports- Safety Audit Reports

- Working on the HMRC contract, part of CTCO overseeing a yearly £45m contract.- Client Focused Project Lead.- Acting as 3rd line support to HMRC Contact Centres. - Responsible for agent administration.- 0845 call routing, IVR build and maintenance. - Cisco ICM Scripting.- Building and Maintaining SQL based historical & real time MIS Reports.- Verint Call Recording.- Aspect ACD.

- Network Build Field Engineer.- CAT5 Data Cabling.- E & D Side Copper Jointing.- Heavy Cabling and Recovery- Fibre Splicing and Terminating.- Overhead Aerial Cable - Maintenance and Repair.- Business Telephone Systems.- Fault Finding and Repair.

- Broadband Engineer- Installing Cable TV, Telephone and Broadband into residential properties.

- 26th Regiment Royal Artillery.- AS90 Gunner.- Physical Training Instructor.- Iraq Tour.