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Raymond Roces Email & Phone Number

Sr. Manager (Professional Services) at Genesys
Location: Metro Manila, National Capital Region, Philippines 7 work roles
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Current company
Role
Sr. Manager (Professional Services)
Location
Metro Manila, National Capital Region, Philippines
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Who is Raymond Roces? Overview

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Raymond Roces is listed as Sr. Manager (Professional Services) at Genesys, a with 6207 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Raymond Roces.

Raymond Roces previously worked as Manager (Professional Services) at Genesys and Principal Consultant (Professional Services) at Genesys.

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Genesys

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About Raymond Roces

EDUCATIONAL BACKGROUND• BIG DATA (Cloudera) : Administrator Training for Apache Hadoop (Singapore) 2015• VMware vSphere 5.5 Install, Configure & Manage (Avantus Singapore) 2015• Cisco TAC : UCS Architecture and Troubleshooting Training (Cisco Singapore) 2015• Cisco UCS Test Drive (Cisco Singapore) 2015• Project Management Professional (PMP Singapore)2015• RED HAT (RH124) : SYSTEM ADMINISTRATION I –(Red Hat Singapore) 2014• RED HAT (RH135) : SYSTEM ADMINISTRATION II –(Red Hat Singapore) 2014• Cloud & Virtualization Essentials (Global Knowledge Network (S) Pte Ltd Singapore) 2013• Practical Networking with IPv6 (Orbitage-SIngapore) 2012• Visual Basic for Microsoft Excel(iEnabler Singapore) 2012• Router Based Network Design & Implementation (Nanyang Polytechnic Singapore) 2011• CISCO Networking Mapua Institute of Technology Manila 2007

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Genesys
Genesys
Sr. Manager (Professional Services)
daly city, california, united states
Website
Employees
6207
AeroLeads page
7 roles

Raymond Roces work experience

A career timeline built from the work history available for this profile.

Sr. Manager (Professional Services)

Current

Philippines

Feb 2023 - Present

Manager (Professional Services)

Jan 2019 - Feb 2023

Principal Consultant (Professional Services)

Implementation of Infrastructure for Genesys Software.

Sep 2016 - Jan 2019

Senior It Architect (Big Data & Analytics)

Ncr - National Capital Region, Philippines

SAP HANA / Cloudera Hadoop / Data Warehousing / Infrastructure / IT Planning

Mar 2016 - Aug 2016

System Engineer (Hadoop/Linux System Administrator)

Singapore

Singtel Mobile Next Generation VAS – Network Data Concentrator System Infrastructure• Involve in Integration for NDC 4th Expansion and Management of existing NDC platform.• NDC Node Configuration and Installation using Cisco UCS.• NDC Node and CDH Installation for NDC Cluster using Cloudera Manager.• Setup Hadoop Ecosystem and instances using Cloudera Manager.• Created Virtual Machines nodes and external clients for new NDC cluster.• Manage AD for Kerberos Security.• Manage whole NDC infrastructure operationally and OS Hardening.• Liaise with ETD for all SFTP data ingestions.• Configured VM, switch and Cisco UCS to create new VLAN for external client on Production. • Involve in NDC OLP installation with NFVI for Kerberos Security• OS installation and integration on NDC OLP VMs.• Hadoop installation and configuration.• Cloudera Manager Installation and configuration on OLP Nodes.• Kerberos Installation on AD server.• AD integration for Kerberos on all NDC nodes.• Contributed documents and scripts• NDC System Administrator Guide – Author• Documented SOPs on NDC Ingestion and Operations.• NDC HDFS Rebalancing Document.• Created script in automation of health check consolidation alert.(120+servers).• Created script to patch and resolve System Vulnerabilities.(120+ servers).• Related Trainings attended inline for NDC system:• BIG DATA (Cloudera) : Administrator Training for Apache Hadoop (Softsource) 2015• VMware vSphere 5.5 Install, Configure & Manage (Avantus) 2015• Cisco TAC : UCS Architecture and Troubleshooting Training (Cisco) 2015• Cisco UCS Test Drive (Cisco) 2015• Project Management Professional (PMP)2015• RED HAT (RH124) : SYSTEM ADMINISTRATION I –(Red Hat Singapore) 2014• RED HAT (RH135) : SYSTEM ADMINISTRATION II –(Red Hat Singapore) 2014• Extra-Curricular activities 2015:• Next Generation VAS Representative: Singtel Annual Staff Function 2015 • Chairman: Next Generation VAS Comms Session Q1.

Feb 2015 - Feb 2016

System Engineer (Redhat Engineer)

Singapore

Singtel Mobile Next Generation VAS – USSD, CMT & NGMS System Engineer• NGMS (Voicemail)• Involve in migration for Singtel NGMS Voicemail from Physical server to Virtual server• Developed NGMS Web Provisioning using HTML JavaScript- user friendly Web base program to subscribe, modify, delete and reset pin for NGMS Provisioning.• Developed vmcdr.sh - script to convert cdr flat file files to a more readable file to excel file to as a result troubleshooting is faster.• Created NGMS Mass CSO User Provisioning- was able to provisioning 500 users in half an hour using web programming adk provisioning just in time to meet deadline in migration.• Created NGMS document, In-depth System checking, database and log information that can be helpful for System Maintenance.• Design Test scenarios and perform UAT testing end to end 127 test cases.• NGMS Redhat OS Hardening.• USSD (Unstructured Supplementary Services Data (Includes Global Dial 121/131 Post/prepaid Roaming, Missed Call Alert, Local Direct Dial, Intelligent Routing System). (17 Servers Red Hat Linux OS))• Updated FTP to SFTP scripts and tested end to end with new FMS, EDW, and CSI servers(Project Bumblebee)• Developed scripts to maintain Health check shell script to all servers to automate and direct to one server and automate email.• Developed scripts to maintained call detail record shell script that will convert flat file to more readable file for product reference.• Manage to create simple/complex scripts for any queries from Singtel product dept. in most cases of Roaming discrepancy calls and other features of USSD system.• Manage USSD Web service using Crystal report.• Developed scripts to create own alarm system fault which sometimes was not defined on INOC.as a result system usually were restored ahead of time.• Extra-Curricular activities 2013:• Singtel Annual Staff Function 2013 Committee member

Dec 2009 - Feb 2015

Senior Software Engineer

Philippines

• Oracle PL/SQL Stored Procedures, Packages & Oracle Forms Developer RETEK standard• PMI Migration and Version Control• Pro *C Batch Developer Embedding SQL in computing power of a high-level language like C/C++ and the database manipulation capabilities of SQL• Migrating and Version controlling of scripts.• Presentation of Functionalities of Developed Scripts to Support Group.• Oracle Maintenance and Performance Tuning to allow the database to be monitored and adjusted to increase its performance. • Design Test scenarios and perform UAT testing end to end.• Create Scripts for Excel Macros for Oracle Development Team.• Production Support 24/7 Standby

Aug 2007 - Nov 2009
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FAQ

Frequently asked questions about Raymond Roces

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What company does Raymond Roces work for?

Raymond Roces works for Genesys.

What is Raymond Roces's role at Genesys?

Raymond Roces is listed as Sr. Manager (Professional Services) at Genesys.

Where is Raymond Roces based?

Raymond Roces is based in Metro Manila, National Capital Region, Philippines while working with Genesys.

What companies has Raymond Roces worked for?

Raymond Roces has worked for Genesys, San Miguel Corporation, Singapore Telecommunication Pte. Ltd., and Accenture.

Who are Raymond Roces's colleagues at Genesys?

Raymond Roces's colleagues at Genesys include Rebecca C., Prashanth Krishnamoorthy, Natalie Nobles, Anthony Beery Bennett, and Paul Akister.

How can I contact Raymond Roces?

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