Robert Bonds Email & Phone Number

Greensboro, NC, US

Greensboro, North Carolina, United States

• Utilized multiple technologies including a mobile Point of sale system to track and update orders, ensuring a seamless experience and top-notch service for each customer
• Coordinated 5 employees by supervising daily operations, and training on food preparation and delivery procedures with teamwork and patience, resulting in a productive team that contributed to high customer retention.
• Implemented innovative ideas to better utilize the technology available, resulting in improved team communication and workflow, and the ability to measure specific employee performance
• Acquired the skills to master business operating procedures within 6 months, which led to being assigned as the Trainer for new staff

Greensboro, North Carolina, United States

• Created an outstanding rideshare experience by actively communicating with customers in all channels, maintaining a clean vehicle, and exuding a professional and friendly demeanor; ultimately attained a 5.0/5.0.
• Addressed the needs of ride-share clients by utilizing the company’s text-based communication model to update them on every step of their experience, which resulted in achieving and maintaining a perfect 10 rating and.
• Utilized empathy, and people skills by meeting clients where they were at, and providing an exceptional customer experience for each individual rider

• Supervised a team of 10 associates to operate food preparation equipment, expedite customer orders, and ran a successful line while managing daily operations of the store; the result was consistently meeting and.
• Attentive to the needs of customers by checking in with them in the dining room, requesting their feedback, and rectifying issues quickly and courteously, leading to consistently positive satisfaction surveys and a top.
• Trained over 50 employees to handle the demands of a fast-paced environment by providing strong leadership and positive reinforcement with a hands-on management style, resulting in a low employee turnover rate
• Demonstrated commitment to career advancement by completing Servsafe Food Certification which resulted in being promoted to Assistant Manager within 12 months