Ryan Boyd Email & Phone Number

Arkansas, United States

I lead the cloud transformation team at Optus. The Cloud Transformation team helps enterprise, mid-market, and campus environments accelerate cloud migrations through a customer-first, consultative approach to unified communications, contact center, and other technologies. This team will help clients navigate the complicated world of digital transformation and customer experience modernization with a trusted partner. We will serve as a technical expert to guide clients through strategizing, evaluating, and implementing market-leading contact center and communications operations. Our unique approach to all things cloud is thorough, vendor-neutral, and at no cost to the customer.

I am responsible managing strategic accounts, acquiring new logos, driving revenue, and increasing market share within the national account focus that Optus supports. I do this by developing and maintaining relationships within business leadership and delivering technology and service solutions that drive efficient operations and enable companies to take a proactive engagement strategy towards their customers. I help companies improve the customer experience. I will deliver:*A simplified voice and IP network that will make your life easier, save you money and deliver better service to your customers. *Technology service deliverable's that drive down cost and enhance the customer experience. *A national deployment and support model for large enterprises.*Technology rollouts on time and on budget. *Lifecycle management services that improve SLA's and drive down cost.*Substantial ROI. Experience in Support Services, Technology Roll-outs, IP/PBX, VOIP, TDM, Contact Centers, ACD, Voicemail, IVR, Process Automation, Cisco, Avaya, NEC, ShoreTel, Nortel Networks, Enghouse, AVST, Unified Communications, LAN, WAN, Wireless, 802.11, RTLS, Middleware, Surveillance Solutions, UCaaS, CCaaS, BaaS, Ring Central, Vonage, Spectrum VOIP, Zultys, Zoom, and work from home solutions. 2022 Cloud Excellence Award 280% Achievement 2021 100% Annual Achievement Club 2020 Q3 Sales MVP 2019 100% Annual Achievement Club 2017 100% Annual Achievement Club2016 Q4 Sales MVP2014 100% Annual Achievement Club2013 100% Annual Achievement Club2013 Q1 Sales MVP2011 100% Annual Achievement Club2009 Sales Executive of the Year.

I am responsible driving revenue and increasing marketshare within the healthcare industry. I do this by developing and maintaining relationships within the healthcare industry and delivering communication and clinical workflow solutions that enable healthcare providers to improve patient care. What we deliver: -Better Patient Outcomes by optimizing clinical workflow. -Raising HCAHP's by enabling your Nurses and Physicians to spend more time bedside rather than deskside. Resulting in better patient outcomes and lower readmission rates. -Reducing Sentinal Events with safety nets, better processes and accountability. -Improve the healing environment by making interuptions more meaningful. -Discovery and Needs Analysis (Identifying Core Clinical Issues and delivering solutions to resolve enefficient workflows). -Configuration and Design of Solutions-Product Demonstrations-Developing ROI's Experience in IP/PBX, VOIP, TDM, Contact Centers, ACD, Voicemail, IVR, Process Automation, Avaya, NEC, ShoreTel, Nortel Networks, Zeacom, AVST, Unified Communications, LAN, WAN, Wireless, 802.11, RTLS, Middleware.

Mba, Business Administration

Specialist, International Project Management