Richard Chen

Richard Chen Email and Phone Number

Sales and Customer Success Operations Manager @ Sendbird
San Francisco, CA, US
Richard Chen's Location
San Francisco, California, United States, United States
Richard Chen's Contact Details

Richard Chen work email

Richard Chen personal email

n/a
About Richard Chen

As a dedicated Salesforce consultant, I thrive on leveraging the platform's capabilities to streamline business processes across diverse divisions and industries. With a passion for optimizing efficiency, I specialize in crafting tailored Salesforce solutions that empower organizations to operate seamlessly and achieve their strategic objectives. By harnessing Salesforce's versatile functionalities, I am committed to driving impactful transformations that enable businesses to thrive in today's dynamic landscape.🎓 Education:∙ Master's degree in Teaching / Education∙ Bachelor's degree in International Business ⚡️ Certifications:∙ Salesforce Application Architect∙ Salesforce Data Architect∙ Salesforce Sharing and Visibility Architect∙ Salesforce Advanced Administrator∙ Salesforce Platform Developer I∙ Salesforce CPQ Specialist∙ Salesforce Sales Cloud Consultant∙ Salesforce Service Cloud Consultant∙ Salesforce Experience Cloud Consultant∙ Salesforce UX Designer∙ Salesforce Platform App Builder∙ Salesforce Business Analyst∙ Salesforce Administrator∙ Salesforce Manufacturing Cloud Accreditation∙ Salesforce Consumer Goods Cloud Accreditation∙ Salesforce Maps Accreditation∙ Salesforce Process Automation Accreditation∙ Professional Scrum Master I∙ Copado Fundamentals I∙ Gainsight Customer Success Manager Professional🗂 Portfolios:∙ Trailhead: https://trailblazer.me/id/rchrdchen∙ Github: https://github.com/yhrchen👍 Skills:∙ Bilingual in Mandarin Chinese and English∙ Process Automation (Flow, Process Builder, Workflow, etc.)∙ Apex (Triggers, Classes)∙ SOQL and SOSL∙ Lightning Web Components (HTML, CSS, JavaScript)∙ Visualforce∙ Teaching and training📱 Business Applications:JIRA, Slack, Copado, Demand Tools, Data Loader, Workbench, Github, Zapier, Zoom

Richard Chen's Current Company Details
Sendbird

Sendbird

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Sales and Customer Success Operations Manager
San Francisco, CA, US
Website:
sendbird.com
Employees:
287
Richard Chen Work Experience Details
  • Sendbird
    Sales And Customer Success Operations Manager
    Sendbird
    San Francisco, Ca, Us
    View
  • Ascertain Consulting
    Independent Consultant
    Ascertain Consulting Apr 2024 - Present
    View
  • Simplus
    Senior Salesforce Consultant
    Simplus Nov 2022 - Mar 2024
    United States
    • Conduct discovery calls with clients, building trust with strong communication and client-facing skills• Guide clients through business transformation to streamline business process and strategy• Analyze and document business and technical requirements with Lucid charts and user stories• Design solution architecture on Sales, Manufacturing, Experience and CPQ Cloud for global clients with 300+ internal users and 5K+ external users• Execute continuous integration and deployment (CI/CD) pipelines to streamline development processes• Manage offshore teams effectively to meet tight deadlines with agile development methodology• Demonstrate expertise in functional and technical design following Salesforce Well-Architected best practices• Facilitate on scoping and estimating on enterprise-level ($2M+) projects
    View
  • The Hunley Group, Llc
    Salesforce Consultant
    The Hunley Group, Llc Feb 2022 - Oct 2022
    United States
    • Participated in 10+ discoveries, analyze pain points, gather business and technical requirements• Designed solutions for clients with 300+ users and develop 20+ advanced automations with Flow• Integrated HubSpot, Gmail, Outlook, and more with Salesforce • Deployed solutions among environments with change sets and ClickDeploy• Worked with Solution Architects to properly document, test, and validate user stories• Kept a strong feedback loop by leading sprint demos, UAT, and user trainings• Shared Salesforce expertise confidently with client stakeholders
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  • The Hunley Group, Llc
    Associate Salesforce Consultant
    The Hunley Group, Llc Apr 2021 - Jan 2022
    United States
    • Developed technical solutions with declarative tools including Flow, Process Builder, Approval Process• Helped with UAT, documentation, Apex debugging, and user interface (page layouts, list views, LWC) to ensure positive user experiences• Migrated, de-duplicated and maintained data quality with Validity Demand Tools, Mulesoft Dataloader.io and Workbench
    View
  • Lions Clubs International
    Chinese Translator / Administrator
    Lions Clubs International Nov 2018 - Dec 2019
    Greater Chicago Area
    • Advocated for 15 offices, serving 48,000 Taiwanese members, as their primary contact at the HQ• Acted as the liaison between international directors and the HQ to ensure high member satisfaction• Answered customer queries and follow-up to ensure high customer satisfaction• Managed translation projects across different internal divisions and external vendors• Shortened translation turnaround time by 20% with a new SOP using advanced Excel formulas• Translated 6,500 words per week in marketing, finance, legal, business development, etc.• Acted as an escalation point to senior-level executives
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  • Mild Mandarin Language Services
    Freelance Teacher And Translator
    Mild Mandarin Language Services Aug 2017 - Nov 2018
    Remote
    • Taught 10 hours per week 1-on-1 lessons to learners worldwide via Skype and Zoom• Collected data and feedback from learners to improve their learning experience• Launched my personal website to manage lesson scheduling and to promote online lessons• Consulted for the Wall Street Journal to help identify copyright infringement in Chinese• Manage translation projects with JIRA, Zapier and Salesforce
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  • Depauw University
    Chinese Language Instructor
    Depauw University Aug 2017 - May 2018
    Greencastle, In
    • Taught Elementary Chinese, Intermediate Chinese and Chinese calligraphy workshop• Built my own course syllabi with the Integrated Chinese series• Gave weekly tutorials to build rapport with students and support them to success on the subject• Trained students to participate speech contest and won 1st place• Redesigned and promoted Chinese Table with intentional cultural activities such as Chinese chess• Attended language-teaching conferences for continued education in SLA research
    View
  • Indian Institute Of Technology, Madras
    Visiting Faculty
    Indian Institute Of Technology, Madras May 2016 - Jul 2017
    Chennai Area, India
    • Taught university beginner Mandarin Chinese courses in Chinese only: Chinese I, Chinese II • Self-designed all curricula, syllabi, teaching materials, assignments and exams for 80 students• Developed, promoted and taught certificate courses open to the public in Chennai area• Built a strong rapport with students from different backgrounds• Offered language training courses to Foxconn employees in Chennai• Hosted cultural events introducing Chinese and Taiwanese culture: Movie nights, Calligraphy events etc. • Promoted exchange programs, higher education in Taiwan and TOCFL exams• Earned great reviews from students taken the courses: 8 out 10 satisfaction rate• Developed new linguistics-related courses: Language and Society in Sinophone Communities
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  • University Of Sheffield
    Graduate Teaching Assistant
    University Of Sheffield Feb 2015 - Sep 2015
    Sheffield, United Kingdom
    • Taught a Chinese grammar review class with different methodologies• Designed lesson plans and worksheets according to university curricula• Conducted final speaking exams as an examiner• Equipped students with grammar analysis abilities• Effectively raised learner autonomy
    View
  • Silverdale School
    Trainee Teacher
    Silverdale School Dec 2014 - May 2015
    Sheffield
    • Developed strong classroom management skills• Taught GCSE exam class with self-designed materials• Observed language teaching techniques• Planned interesting activities to engage pupils
    View
  • National Palace Museum
    Customer Service Representative
    National Palace Museum Sep 2013 - Aug 2014
    Taipei City, Taiwan
    • Offered tours to international visitors with deep expertise in the exhibits • Provided excellent customer service on behalf of the museum• Handling chaotic situations in the galleries
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  • Self Employed
    Chinese And English Tutor
    Self Employed Nov 2009 - Aug 2014
    Taipei City, Taiwan
    • Designed personalised curricula for language students.• Equipped students with different strategies for examinations• Motivated students to instill an autonomous approach to their learning
  • American University In Asia
    Teaching Assistant & Personal Assistant
    American University In Asia Jul 2013 - Aug 2013
    Taipei City, Taiwan
    • Helped an American professor prepare materials• Dealt with adhoc administrative tasks:• Managed classroom website and material uploads• Answered student queries after class• Provided interpreting services to professors in daily life • Introduced local cultural events to professors
  • Aiesec No Brasil
    Marketing Consultant
    Aiesec No Brasil Jun 2011 - Aug 2011
    São Carlos Area, Brazil
    • Taught IT and presentation skills to charity leaders• Developed marketing strategies to improve charities’ effectiveness
    View

Richard Chen Education Details

Frequently Asked Questions about Richard Chen

What company does Richard Chen work for?

Richard Chen works for Sendbird

What is Richard Chen's role at the current company?

Richard Chen's current role is Sales and Customer Success Operations Manager.

What is Richard Chen's email address?

Richard Chen's email address is ri****@****ird.com

What schools did Richard Chen attend?

Richard Chen attended The University Of Sheffield, National Taiwan University, The Job Hackers, Trailhead By Salesforce, National Taiwan University.

Who are Richard Chen's colleagues?

Richard Chen's colleagues are Jinwook Jeong, Jd Kim, Hyungjun Kim, Jiyun Bae, Djatidhammo Putrasidharta Wijayo, Taha Saghir, 임종식.

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