Richard Chen Email & Phone Number

San Francisco, CA, US

United States

• Conduct discovery calls with clients, building trust with strong communication and client-facing skills
• Guide clients through business transformation to streamline business process and strategy
• Analyze and document business and technical requirements with Lucid charts and user stories
• Design solution architecture on Sales, Manufacturing, Experience and CPQ Cloud for global clients with 300+ internal users and 5K+ external users
• Execute continuous integration and deployment (CI/CD) pipelines to streamline development processes
• Manage offshore teams effectively to meet tight deadlines with agile development methodology

United States

• Participated in 10+ discoveries, analyze pain points, gather business and technical requirements
• Designed solutions for clients with 300+ users and develop 20+ advanced automations with Flow
• Integrated HubSpot, Gmail, Outlook, and more with Salesforce
• Deployed solutions among environments with change sets and ClickDeploy
• Worked with Solution Architects to properly document, test, and validate user stories
• Kept a strong feedback loop by leading sprint demos, UAT, and user trainings

United States

• Developed technical solutions with declarative tools including Flow, Process Builder, Approval Process
• Helped with UAT, documentation, Apex debugging, and user interface (page layouts, list views, LWC) to ensure positive user experiences
• Migrated, de-duplicated and maintained data quality with Validity Demand Tools, Mulesoft Dataloader.io and Workbench

Greater Chicago Area

• Advocated for 15 offices, serving 48,000 Taiwanese members, as their primary contact at the HQ
• Acted as the liaison between international directors and the HQ to ensure high member satisfaction
• Answered customer queries and follow-up to ensure high customer satisfaction
• Managed translation projects across different internal divisions and external vendors
• Shortened translation turnaround time by 20% with a new SOP using advanced Excel formulas
• Translated 6,500 words per week in marketing, finance, legal, business development, etc.

Remote

• Taught 10 hours per week 1-on-1 lessons to learners worldwide via Skype and Zoom
• Collected data and feedback from learners to improve their learning experience
• Launched my personal website to manage lesson scheduling and to promote online lessons
• Consulted for the Wall Street Journal to help identify copyright infringement in Chinese
• Manage translation projects with JIRA, Zapier and Salesforce

Greencastle, IN

• Taught Elementary Chinese, Intermediate Chinese and Chinese calligraphy workshop
• Built my own course syllabi with the Integrated Chinese series
• Gave weekly tutorials to build rapport with students and support them to success on the subject
• Trained students to participate speech contest and won 1st place
• Redesigned and promoted Chinese Table with intentional cultural activities such as Chinese chess
• Attended language-teaching conferences for continued education in SLA research

Chennai Area, India

• Taught university beginner Mandarin Chinese courses in Chinese only: Chinese I, Chinese II
• Self-designed all curricula, syllabi, teaching materials, assignments and exams for 80 students
• Developed, promoted and taught certificate courses open to the public in Chennai area
• Built a strong rapport with students from different backgrounds
• Offered language training courses to Foxconn employees in Chennai
• Hosted cultural events introducing Chinese and Taiwanese culture: Movie nights, Calligraphy events etc.

Sheffield, United Kingdom

• Taught a Chinese grammar review class with different methodologies
• Designed lesson plans and worksheets according to university curricula
• Conducted final speaking exams as an examiner
• Equipped students with grammar analysis abilities
• Effectively raised learner autonomy

Sheffield

• Developed strong classroom management skills
• Taught GCSE exam class with self-designed materials
• Observed language teaching techniques
• Planned interesting activities to engage pupils

Taipei City, Taiwan

• Offered tours to international visitors with deep expertise in the exhibits
• Provided excellent customer service on behalf of the museum
• Handling chaotic situations in the galleries

Taipei City, Taiwan

• Designed personalised curricula for language students.
• Equipped students with different strategies for examinations
• Motivated students to instill an autonomous approach to their learning

Taipei City, Taiwan

• Helped an American professor prepare materials
• Dealt with adhoc administrative tasks:
• Managed classroom website and material uploads
• Answered student queries after class
• Provided interpreting services to professors in daily life
• Introduced local cultural events to professors

São Carlos Area, Brazil

• Taught IT and presentation skills to charity leaders
• Developed marketing strategies to improve charities’ effectiveness

Master'S Degree, Teaching Chinese As Foreign Language, Distinction

Activities and Societies: Taiwan Society• Winner of Hu Xiaoling Prize (Best Master Student of the Year in School of East Asian Studies) •.

Bachelor'S Degree, International Business

Activities and Societies: Buddy Program, College of Management• Course taken: International Business Management, International Marketing.

Agile Mba, Scrum Agile Management

Salesforce Administrator

Translation And Interpretation Program, Interpretation

• Course taken: Translation Studies, Interpretation Studies, Chinese-English Translation, Consecutive Interpreting, Simultaneous.