Ricardo D. Email & Phone Number

Canadá

São Paulo, Brasil

Support in software solutions for digital signage and media broadcasting on various platforms and operating systems.Development of templates in HTML, CSS, and JavaScript to display dynamic content, such as RSS news feeds, weather updates, financial information, streaming media, and more on digital signage screens.Data collection and analysis using WiFi trackers and vehicle counters to optimize audience engagement and content strategy.Interacted with small and… Show more Support in software solutions for digital signage and media broadcasting on various platforms and operating systems.Development of templates in HTML, CSS, and JavaScript to display dynamic content, such as RSS news feeds, weather updates, financial information, streaming media, and more on digital signage screens.Data collection and analysis using WiFi trackers and vehicle counters to optimize audience engagement and content strategy.Interacted with small and medium-sized businesses to customize digital signage solutions according to their needs, collaborating with global teams to ensure seamless integration and performance. Show less

São Paulo, Brasil

Technical support for DELL EMC clients in LATAM's Consumer and Commercial sectors, covering both hardware and software. Responsible for equipment diagnosis, remote support, creation of service orders, and monitoring the logistics of necessary parts for repairs. Supply chain monitoring to ensure the availability and efficient delivery of parts. KPI monitoring and SLA compliance. Effective communication with global teams.

Trujillo, La Libertad, Peru

Creation and management of advertising campaigns on Facebook, Instagram, and Google Ads for a portfolio of clients. Installation of pixels and configuration of product catalogs for e-commerce websites. Analysis of CPR, campaign optimization, ROI evaluation, audience targeting, and remarketing strategies.Training in trading and graphical trend analysis, with experience in BTC and cryptocurrency investments.

São Paulo, São Paulo, Brasil

Management, optimization, and support of advertising campaigns on Facebook, Instagram, and WhatsApp for Business, focused on the corporate sector in Latin America. Support for new employees in using advertising tools, focusing on customer service for LATAM.Financial analysis and processing of advertising credit line requests. Data collection on errors, escalation to engineering teams (XFN), and tracking the status of cases, ensuring SLA compliance in resolution and response… Show more Management, optimization, and support of advertising campaigns on Facebook, Instagram, and WhatsApp for Business, focused on the corporate sector in Latin America. Support for new employees in using advertising tools, focusing on customer service for LATAM.Financial analysis and processing of advertising credit line requests. Data collection on errors, escalation to engineering teams (XFN), and tracking the status of cases, ensuring SLA compliance in resolution and response times.Quarterly analysis and monitoring of KPIs and SLAs. Full proficiency in Ads Manager, Audience Insights, Business Manager, Catalog Manager (including integration with Shopify and other third-party e-commerce websites via API), GTM, Pixel, Workplace, and CRMs.Participation in international events across Latin America to present products, promote learning, and train entrepreneurs as potential clients in using the platform's advertising tools. Show less

Sao Paulo, São Paulo, Brasil

Support for advertising campaigns on Facebook, Instagram, and WhatsApp Business, focusing on the Small and Medium-sized Business sector in Latin America.Assistance via chat, email, and phone to resolve inquiries and issues. Collecting information on platform errors, escalating to engineering teams, and monitoring the resolution of problems while ensuring SLA compliance.Active use of Ads Manager, Business Manager, Audience Insights, Workplace, and CRM.

São Paulo, Brasil

Support for advertising campaigns on Facebook and Instagram.Assistance via email and phone to resolve questions or issues.Data collection on platform errors, internal escalation, and monitoring of issue resolution.

Trujillo, Departamento De La Libertad, Perú

Analysis of contracts and management with suppliers for quotations and transportation of materials.Monitoring of flow indicators and replenishment of inventories in construction.Receiving, sorting, recording, and storing building materials.Dispatch, packaging, labeling, and unitarization of supplies and equipment in distribution centers.

Trujillo, Departamento De La Libertad, Perú

Maintenance service for computers (servers, laptops, and desktops) in small and medium-sized companies.Installation and configuration of servers and computer networks.Formatting and installation of various operating systems, including Debian, MacOS, Ubuntu Server, and Windows.Configuration of custom servers for games, with SQL databases and websites in ASP and PHP.Management and maintenance of IT infrastructures, ensuring the availability and optimal performance… Show more Maintenance service for computers (servers, laptops, and desktops) in small and medium-sized companies.Installation and configuration of servers and computer networks.Formatting and installation of various operating systems, including Debian, MacOS, Ubuntu Server, and Windows.Configuration of custom servers for games, with SQL databases and websites in ASP and PHP.Management and maintenance of IT infrastructures, ensuring the availability and optimal performance of systems and networks. Show less

Bachelor'S Degree In Production Engineering, Engineering

Bachelor'S Degree In Industrial Engineering, Industrial Engineering