Sam Long Email & Phone Number

Palm Coast, Fl, Us

- Managing community operations including planning & developing content calendars, organizing and attending events, recruiting ambassadors & influencers, monitoring trends, moderating & facilitating conversation, and representing client vision through social media and community management platforms. - Managing project operations including QBRs, KPIs, quality assurance, recruiting and onboarding, orientation plan development, and documentation development across various project management tools.- Empowered by social listening tools, AI-research, and content creation applications such as: Sprout Social, X-Pro (formerly Tweet Deck), All Ears, Sprinklr, ChatGPT, Dall-E, Designer, Canva, and Adobe CC (Premiere and AE).

- Regularly produced content under multiple accounts for various video games to maximize client audienceoutreach.- Utilized Twitter and Facebook as response platforms to handle reports and high-priority emerging issues.- Successfully represented client brand through tone and voice based on brand guidelines and initiatives

Remote

- Methodically recreated bugs, glitches, and other game-breaking elements during testing phases of pre-launch PC games through various genres including 4X, MOBA, MMO action, and more- Tested all aspects of games including graphics, text, sound, image and video animation, etc., and provided detailed information in tracking tools such as Jira and Testrail- Worked alongside other QA testers to compile playtest reports based on individual vs multiple user serverside impact

Remote

- Reviewed player account information with the use of analytics and utilities to address high-priority account concerns such as billing, technical, or account content issues - Strategically reviewed obscene content and other Terms of Service violations to manage corrective action on player accounts- Created knowledge base resources to help eliminate confusing and convoluted processes for direct report handling

Remote

- Handled player responses that often-required acute empathy to properly address individual issues- Maintained quality assurance, set through performance metrics, to provide a long-term relationshipwith clients- Recognition for speed and quality provided an opportunity to handle VIP-status player inquiriesunder a leadership role

- Inspected, repaired, tested, and photographed thousands of tires that were later edited and uploaded to an online selling portal- Helped generate increases to sales by writing and producing a series of commercials to bring advertisement and attention to the company- Held 99.8% customer satisfaction ratings by utilizing consistency and thorough inspection to prevent returns and continue business success

- Received and edited raw footage to be uploaded to NJ On Air’s website and Roku streaming service to promote local businesses and events- Generated clean and professional-looking graphics by utilizing Adobe Premiere and After Effects to meet crisp television standards

- Utilized accurate technical solutions for consumer problems to maintain customer satisfaction- Managed direct reports through multiple training groups to prepare them to perform unsupervised and expected tasks- Assisted in managing public and internal knowledge bases, including adding emerging issues to advocate colleague awareness

- Achieved customer satisfaction by creating original static and dynamic graphic advertisements to promote local businesses- Received satisfactory results by developing original tag-lines and logos to increase traffic and sales- Created multiple advertisement designs for placement on a mobile LED billboard for local advertisement.

Master Of Fine Arts - Mfa, Creative Writing

Bachelor Of Fine Arts - Bfa, Digital Cinematography