Sam Long Email and Phone Number
An accomplished community and project operations manager with over 6 years of experience in strategic content planning, event organization, and stakeholder engagement. An expert in leveraging social listening tools and AI-research to foster dynamic online communities. Skilled in managing content calendars, recruiting influencers, and moderating conversations to align with client visions. Proficient in using tools for quality assurance and KPI metrics. Adept at handling high-priority issues on social media platforms while maintaining brand integrity through consistent tone and voice. Facilitator of trust and safety through content moderation and behavior matrices.Some of my most profound experiences were working with the following clientele: Game Developers in Early Access/Alpha status, Game Developers and Production Staff working on Post-Launch titles, Digital Advertising Agencies such as Mobile Publicity and New Jersey Buzz, DFW International Airport, Wharton WRDS, a major United States Veteran Charity and Services Foundation, and various Fortune 500 companies in the Tech, Health, and Product Entertainment industries such as Warner Bros, Microsoft, and EA.
Modsquad
View- Website:
- modsquad.com
- Employees:
- 1391
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Community Manager And Project ManagerModsquadPalm Coast, Fl, Us
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Community Manager / Project ManagerModsquad Jul 2022 - Present- Managing community operations including planning & developing content calendars, organizing and attending events, recruiting ambassadors & influencers, monitoring trends, moderating & facilitating conversation, and representing client vision through social media and community management platforms. - Managing project operations including QBRs, KPIs, quality assurance, recruiting and onboarding, orientation plan development, and documentation development across various project management tools.- Empowered by social listening tools, AI-research, and content creation applications such as: Sprout Social, X-Pro (formerly Tweet Deck), All Ears, Sprinklr, ChatGPT, Dall-E, Designer, Canva, and Adobe CC (Premiere and AE).
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Social Media SpecialistArise Gaming May 2021 - Jul 2022- Regularly produced content under multiple accounts for various video games to maximize client audienceoutreach.- Utilized Twitter and Facebook as response platforms to handle reports and high-priority emerging issues.- Successfully represented client brand through tone and voice based on brand guidelines and initiatives -
Quality Assurance TesterArise Gaming May 2021 - Jul 2022Remote- Methodically recreated bugs, glitches, and other game-breaking elements during testing phases of pre-launch PC games through various genres including 4X, MOBA, MMO action, and more- Tested all aspects of games including graphics, text, sound, image and video animation, etc., and provided detailed information in tracking tools such as Jira and Testrail- Worked alongside other QA testers to compile playtest reports based on individual vs multiple user serverside impact
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Player Account Specialist & Tos AnalystArise Gaming May 2021 - Nov 2021Remote- Reviewed player account information with the use of analytics and utilities to address high-priority account concerns such as billing, technical, or account content issues - Strategically reviewed obscene content and other Terms of Service violations to manage corrective action on player accounts- Created knowledge base resources to help eliminate confusing and convoluted processes for direct report handling
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Player Account Specialist5Ca Sep 2019 - Dec 2020Remote- Handled player responses that often-required acute empathy to properly address individual issues- Maintained quality assurance, set through performance metrics, to provide a long-term relationshipwith clients- Recognition for speed and quality provided an opportunity to handle VIP-status player inquiriesunder a leadership role -
Commercial Writer, Photographer & Tire TechnicianElite Used Tires Nov 2015 - Nov 2020- Inspected, repaired, tested, and photographed thousands of tires that were later edited and uploaded to an online selling portal- Helped generate increases to sales by writing and producing a series of commercials to bring advertisement and attention to the company- Held 99.8% customer satisfaction ratings by utilizing consistency and thorough inspection to prevent returns and continue business success
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Lead EditorNew Jersey Buzz Apr 2019 - Nov 2019- Received and edited raw footage to be uploaded to NJ On Air’s website and Roku streaming service to promote local businesses and events- Generated clean and professional-looking graphics by utilizing Adobe Premiere and After Effects to meet crisp television standards
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Tier 2 Ios Chat Team LeadKelly Services May 2018 - Sep 2019- Utilized accurate technical solutions for consumer problems to maintain customer satisfaction- Managed direct reports through multiple training groups to prepare them to perform unsupervised and expected tasks- Assisted in managing public and internal knowledge bases, including adding emerging issues to advocate colleague awareness -
Advertisement CreatorMobile Publicity May 2018 - Oct 2018- Achieved customer satisfaction by creating original static and dynamic graphic advertisements to promote local businesses- Received satisfactory results by developing original tag-lines and logos to increase traffic and sales- Created multiple advertisement designs for placement on a mobile LED billboard for local advertisement.
Sam Long Education Details
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Creative Writing -
Digital Cinematography
Frequently Asked Questions about Sam Long
What company does Sam Long work for?
Sam Long works for Modsquad
What is Sam Long's role at the current company?
Sam Long's current role is Community Manager and Project Manager.
What schools did Sam Long attend?
Sam Long attended Full Sail University, Full Sail University.
Who are Sam Long's colleagues?
Sam Long's colleagues are Jamie Leifeste, Karen Duke, Dzenan Karisik, Marco Granados, Theresa Galle, Kirsten Husband, Bedrich Ruzicka.
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