Rebecca Pope Email & Phone Number

Boston, Ma, Us

North Billerica, Ma, Us

* Collaborate with marketing and senior leadership in creating company templates and style guide* Document procedures, both internal manufacturing and engineering testing and external installation* Collaborate with manufacturing, program management, and senior management to develop contract deliverables* Create and update product operational and maintenance manuals

Basel, Ch

Contracted through TEKSystemsEditing and updating documentation, including SOPs, in DMS Document Management System

Boston, Massachusetts, Us

• Contracted through Eliassen Group• Produced validated Software Development Lifecycle (SDLC) documentation in collaboration with Agile Scrum teams and Quality Assurance• Routed and tracked validation and verification documents, such as Installation and Operational Qualifications (IQs/OQs) for approval in ServiceNow and DocuSign• Conducted software validation training sessions and created training materials for software quality engineers, Scrum Masters, and Product Owners• Reviewed and edited Standard Operating Procedures (SOPs), Work Instructions, and form templates for clarity and process updates

Abbott Park, Illinois, Us

• Communicated results of failure analysis for returned medical devices and equipment to global customers• Ensured complaint records were accurate and complete per internal and competent authority requirements• Created and updated best practices documentation and style guide for multi-division technical writing team to ensure consistent, quality documents were sent to customers• Escalated customer complaints and collaborated with Quality, Product Engineering, Customer Service, Legal, and Clinical teams for resolution• Identified opportunities for improvement and collaborated on projects to implement changes• Coordinated responses to inquiries and requests for information from international regulatory bodies with SMEs from multiple departments and divisions• Participated in multiple mentoring circles for women across work groups and divisions

Abbott Park, Illinois, Us

• Contract position through HireGenics.• Edited verification, data gathering, and validation protocols; technical rationales; and records to corporate templates and style guides • Created system-level design plans for diagnostic instruments by consulting with R&D Design Engineers• Routed and tracked documents in the product lifecycle management (PLM) system to reviewers for approval and release (Teamcenter 10)• Tracked and updated product defect reports with input from Engineering, Technical Services, Quality, Systems Integration, and management• Recorded Technical Review Board meeting minutes and maintained meeting records in Serena Business Manager

Denton, Tx, Us

Enrolled full time in The Teaching Technical Writing certificate program and graduated in May 2016.

Denton, Tx, Us

• Taught 2 sections of 28 freshmen students• Planned lessons centered on grammar and basic writing skills• Graded essays and homework exercises• Participated in weekly staff meetings to ensure all sections of the class were taught in similar manners

Atlanta, Georgia, Us

Contract employee through Kelly Services July 2012-Aug. 2013; Full-time employee Aug. 2013-Oct. 2014• Edited, created, and maintained Quality Control’s documents, including procedures and records• Tested samples of in process liquid and powder chemical cleaners, polishers, industrial grease, and herbicides through titration, FTIR analysis, color testing, and comparison of other physical attributes.• Helped profile, package, and sort hazardous waste for proper disposal• Inspected laboratory testing and safety equipment weekly• Helped organize QC laboratory into 5S compliance• Inspected all raw materials and finished goods• Filed completed work orders and inspection data• Entered work orders into SAP manufacturing inventory software• Worked with management and fellow employees to solve safety issues with the Safety Committee

Nashua, New Hampshire, Us

Maintained the Quality Manual and the document management systemWrote and revised operating procedures, working forms, and protocolsPerformed all incoming inspection of plastic parts, membrane, support material, housings, and seals including processing paperwork, labeling, and lot assignmentIncorporated existing instrumentation into quality and comparison testing of in house materials to competitors' productsInvestigated customer product complaints with R&D/Engineering, Sales, and Customer ServiceInitiated and investigated NCMRs and CAPAs with Production and Customer Service; reported results to both upper management and customers/vendorsLed cross-functional meetings to resolve quality issues and keep management informed of progressMaintained and scheduled calibration of all measuring devices in useTrained new hires in the Quality department

Master Of Arts - Ma, Technical And Scientific Communication

Master'S Certificate, Technical And Scientific Communication

Bs, Forensic Science And Chemistry

High School Diploma, Regular/General High School/Secondary Diploma Program