Rachel Campbell Email & Phone Number

United States

United States

• Proficiently applied Agile development principles to conceptualize and design a robust multi-layered backend architecture
• Demonstrated expertise in leveraging various Spring modules, frameworks, and annotations to accelerate the development process effectively.
• Meticulously conducted comprehensive testing using Postman, ensuring seamless information persistence to the database and validating system integrity.
• Played a key role in the successful initialization and deployment of a demo restful API by setting up two AWS: EC2 instances and AWS: RDS instance, showcasing adeptness in cloud infrastructure management.

Pass Christian, Mississippi, United States

• Strong troubleshooting knowledge of common errors with Apple iOS and Apple macOS devices.
• Effective aptitude in assisting remotely in iOS and macOS updates and upgrades.
• Routinely utilized remote screen-sharing tools to assist users in navigating through devices by following specified steps to resolve issues.
• Excelled in creating backups for devices, restoring from the backup, and reinstalling operating systems from a factory reset.

Gulfport, Mississippi Area

• Analyze revenue charges, invoices, receipts, and folios for accurate postings
• Performed night audit duties, closing banks, batching credit cards, resolving credit limit issues, posting charges to accounts, completing cashier and closing reports, and rolling the date.
• Verify that all End of Day reports has been completed, filed, and emailed to appropriate management.
• Respond to any guest concerns and set up wake-up calls

Biloxi, MS

• Assisted Tier 1 representatives by explaining the next steps and pertinent articles within an internal knowledge base to resolve standard issues with iOS devices
• Took ownership of more advanced technical issues and worked with the customers one on one until issues resolution
• Submitted tickets to Engineering regarding complex feature and OS issues via an internal ticketing system.
• Provided users with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction

Gulfport, MS

• Processed orders and delivery of Durable Medical Equipment in Bright Tree.
• Collaborated with patients, facilities, and marketers to ensure proper documentation requirements for claims and billing of equipment.
• Verified insurance and accurately determined patient responsibility.
• Standard office duties: copying, filing, and email

Bryam, MS

• Contributed to a collaborative team to create weekly lesson plans that aligned with state requirements.
• Maintained open and active communications with faculty, administration, students, and parents utilizing messaging technology such as Remind 101, GroupMe, and messenger
• Actively utilized technology, such as Chromebooks and to help students gain conceptual knowledge of new material.
• Managed diverse classrooms with an average of 23 students.

Jackson, Mississippi Area

• Conducted face-to-face consultations with customers to determine specific financial requirements and goals
• Managed daily assigned reports and security procedures within designated time frames
• Produced marketing materials to be utilized by front-end tellers to drive new business
• Served as dual control on various daily banking procedures

Madison, Mississippi

• Tier I high-speed internet cable troubleshooting regarding connection, home networks, and setting up peripheral equipment.
• Escalated advance issues to Tier 2 via an internal ticketing system.
• Advanced aptitude toward communication with a diverse clientele via an inbound call center environment.
• Responded to an average of 65 calls per shift bringing an average call time to 6.5 minutes.

Bs, It/Software Engineering

High School Diploma, General Studies

Activities and Societies: Much of my high school career was spent involved in music in one form or fashion. I was active in choir and.