Reece Ramsay Email & Phone Number

San Francisco, Ca, Us

Cremorne, Victoria, Au

• Provide extensive security advice to internal MYOB stakeholders across a range of internal tools• Implement secure CI/CD practices across development teams, that include “break-build” for SAST tooling• Lead the implementation of our Secure Code Warrior education platform and program of works, that targeted 100 developers to improve security awareness• Create and build our “MYOB Codex” a set of security standards that all developers must adhere to when building products • Assist with the vulnerability management process, including internal pen testing, scoring, risk management, and liaising with legal and our governance group • Be the single liaison for two product groups across MYOB for all points of advice, and delivery feedback • Assist with routine PCIDSS and ISO27001 compliance tasks • Run threat models with development teams regularly, and ensure action items are completed while not impacting delivery• Review of architecture and proposed implementation of system design before moving into production• Work within the team to increase our self-service capabilities ensuring developers can easily use our tools, or are included in approved CI/CD pipelines• Continually supporting the improvement and implementation of security awareness across MYOB• Build metrics for vulnerability management, time to resolve critical and highs, and reporting to SLT • Experience within both Azure and AWS on securely implementing design, with some minor experience in Kubernetes• Minor code reviews with the team and developers, primarily in .Net• Helped over 300 developers during the Log4J incident to resolve, update and test changes to their code• Experienced in communicating to leadership technical problems in non-technical terms• Working with the architecture group to have an S(ecurity)DLC within MYOB following the Microsoft model• Be an ambassador for security across MYOB

Cremorne, Victoria, Au

• Provide technical leadership and clear context to Developers across multiple product development teams within a multi-team product development stream• Hands on practitioner with a primary charter of guiding the use of principles and practices across multiple product development teams within a multi-team product development stream• Mentor & actively coach other team members to improve their technical, analytical and collaboration skills for the enhancement of MYOB business and clients by pairing and working directly with individuals • Teach Senior Developers how to coach and become effective mentors for Developers• Produce well designed, high quality delivery engineering solutions that deliver measurable business value, including creating and maintaining monitoring and SLOs for systems• Create and foster a craftsmanship culture• Continuously improve personal and team processes, policies and performance in line with agreed principles and practices• Evangelise and lead the product teams to achieve continuous delivery of valuable software by delivering software with a focus on fast feedback and automation• Contribute to the team culture, the way it works, collaborates, and the outcomes it achieves especially around development practices and craftsmanship• Drive the practice of leading edge techniques such as Lean, Agile, Automated testing, DevOps and cloud based hosting

Cremorne, Victoria, Au

Cremorne, Victoria, Au

Currently leading MYOB's Biztalk Upgrade.

Cremorne, Victoria, Au

Major Achievements:✩ Architected, built, project managed, and maintained a three node HA Tableau Cluster that has proven to have a 100% SLA, and is used by over 500 users across the business, migrated from a single node server as a major business change, I led the entire project, it was completed on time, and under budget without any loss of service.✩ Implemented MFA for over 50 business applications, using a mixture of Azure AD, Conditional Access, and ADFS. ✩ We were one of the first to implement Tableau on Netscalers and proved support for them, we also are on of the few customers who are using the Tableau API to monitor with Zabbix✩ Primary onsite technical lead for the migration of Splunk on-prem to Splunk Cloud ✩ Rebuilt and migrated a legacy Microsoft Dynamics ERP for our Finance team to the latest version, including complicated and legacy businesses processes, with zero downtime, and the system maintains a 100% SLA to this day.✩ Implement server hardening across the organisation for Windows Servers, uplifting our environment to maintain PCI-DSS standards. ✩ Mentored and trained junior staff in the team to build their careers and skill levels✩ Assisted with a major Siebel CRM Upgrade✩ Moved many services from legacy load balancers with poor security to Netscalers that now frontend our services with an A+ rating✩ Primary windows technical lead for Zabbix monitoring rollout moving from SCOM

Melbourne, Victoria, Au

• Senior lead for Windows 10 implementation for 800+ machines and users across 3 sites, and SOE creation for Citrix VDI proof of concept using MDT and WDS for a complete Zero Touch solution • Complete management and implementation of AppLocker for all machines, as per PCI compliance • Audit, resolve and implement best practices Group Policy for 2 current AD forests, and design Active Directory OU structure for ease of management• Build and manage third Active Directory forest across 3 internal sites and external data center• Design multi-site MDT and WSUS replicated across three sites for single solution to solve management issues and increase automation• Design a Powershell DSC proof of concept implementation to provide complete automation and control of all server configurations

Melbourne, Vic, Au

• Assign and manage ITIL business specific response times, create SLA targets and manage assignment of service requests to 5 internal staff members• Implement new ServiceDesk solution to match and improve current call volume, increased reporting and greater levels of customer service• Plan and co-ordinate with external vendors to discuss future key capital projects• Create new employee entry and exit processes with key stake holder feedback across 6 businesses• Implement Office 365, moved 150 mailboxes using Exchange 2013 in Hybrid, Completed for both for SMB clients and internal use• Build and manage a SOE image for a fleet over 100 desktops using MDT and WDS• Completed a rollout of a Meraki site-to-site VPN across 6 international sites, designed by myself• Support 200 staff with an average personal ticket volume of 300+ calls per month and a team average of 500+• Continuous improvement of business policies leveraging a reduction in effort and time required in many systems• Manage, maintain and configure VMWare Horizon View VDI environment for remote access• Successfully complete $1-Million-dollar infrastructure refresh project across two sites, under budget, and before required completion date

Mackay, Qld, Au

• Manage and control the migration of internal physical servers to an AWS environment to leverage cost savings, and maximise ease of use into the future.• Support external clients in day to day management of their complete IT infrastructure, ranging from sizes of 2-4 users up to 200 users, across 11+ sites and a varying range of business types• Support internal staff over 5 sites with level 1/2/3 troubleshooting of any internal issues• Maintain and manage internal print server, (Fuji Xerox MyPrints, Docu-Share, and print server)• Setup and troubleshoot common networking problems, including remote access, (SSL VPN, RDP, FTP).• Proactively manage internal / client servers, networks, desktops and monitor using N-Able (RMM Agents)• Manage best practices, procedures, and guidelines for clients• Network and environment documentation for all client sites• Project planning and scoped work with an emphasis on tight turnaround time and budget constraints • SMB project planning for server and infrastructure refreshs with budgets ranging from 20,000 - 60,000+• Implement Cisco Meraki across the internal network using meraki switching, firewalls and WAP’s to bring the business into a cohesive easily managed environment • Managed and implemented both onsite, and offsite DR plans, configured the following: ShadowProtect, Backup-Assist, Backup Exec 2010• Mentor junior staff members

Mackay, Queensland, Au

Working withing a team of 4 IT personnel in the delivery of tier 1/2/3 support to internal staff.Management of the Trend Micro MDM (Mobile Device Management) and Virus support server.Working with internal staff at a later date to transition the helpdesk system to a more user friendly system.As per the below roles.

Mackay, Queensland, Au

•Working within a team of 10 Service Desk personnel in the delivery of tier 1/2/3 technical support to internal and external staff. •Consistent achievement of SLA (Service Level Agreement) targets through structured management of projects and technical support•Providing a prompt and effective response to escalated calls and major incidents, applying technical expertise and working closely with tier 3 teams during investigations•Effecting swift resolution of outages and larger system failures, ensuring logs and documentation are fully updated in line with ITIL policies and procedures•2nd Line Technical Consultant/Support to national distributed environment supporting in excess of 1500 users with but not limited to PABX phone systems, networking, desktop management, active directory, server management, file server and SAN storage systems•Liaise with peer Level 3 staff and vendors for outages, vendor agreements and support.•General support of all user types – Hardware, Software, User management, Configuration.•Document writing/editing of many technical documents and user guides for procedures and policy’s•Install and configure an iPad & iPhone MDM solution on a very time limited and budget restricted project successfully (Currently used to support over 50 iPads and iPhones) Document all procedures for all internal IT staff and also use for client support.•Large scale project management in partnership with external contractors.•Migration of BES (Blackberry Enterprise Server) from physical host to virtual host using HA (High Avaliabilty) causing no down time.

Brisbane, Qld, Au

•Large scale fleet and deployment management with minimal downtime to the 800 + users and staff•General hardware and software maintenance of over 1000 desktops and 200 laptops•Key facilitator in the rollout of the schools 1:1 laptop program for users – Configure, setup and install of SOE to all devices in a very short time frame while also providing documentation and support•Critical time management of all projects and day to day support•Perform the daily/weekly/monthly data backup/restores in a small enterprise environment using tape backup storage on a range of servers•Implement operational support standards and procedures relating to Backup and Recovery management•General networking support including but not limited to a WAP (Wireless access point) deployment project and new fibre runs•Drawing upon up-to-date knowledge of industry trends to identify and purchase new technological solutions, undertaken in conjunction with budget constraints and principal stake holders•Sole administrator across 3 State high and primary schools – time management and communication were key

•Excelled in providing prompt and a high level of customer service expectations in fast paced retail facing environment•Responsibility of looking after a team of 3 in a sole store – Management of team and customer expectations•During management role increased sales on average of 1.5k a week by providing a level of customer service lacking in the current region•General hardware and software support on very strict timelines – Under 24 hours if possible•High level team work and morale management during busy periods – managing up to 30 repairs a day with 1 other staff members at times•Onsite and field work – Home networking, printers, general support of all levels

Bella Vista, Nsw, Au

Certificate 2 And 3, Information Technology

Education record