Reece Ramsay Email & Phone Number

San Francisco, CA, US

Cremorne, Victoria, AU

• Provide extensive security advice to internal MYOB stakeholders across a range of internal tools
• Implement secure CI/CD practices across development teams, that include “break-build” for SAST tooling
• Lead the implementation of our Secure Code Warrior education platform and program of works, that targeted 100 developers to improve security awareness
• Create and build our “MYOB Codex” a set of security standards that all developers must adhere to when building products
• Assist with the vulnerability management process, including internal pen testing, scoring, risk management, and liaising with legal and our governance group
• Be the single liaison for two product groups across MYOB for all points of advice, and delivery feedback

Cremorne, Victoria, AU

• Provide technical leadership and clear context to Developers across multiple product development teams within a multi-team product development stream
• Hands on practitioner with a primary charter of guiding the use of principles and practices across multiple product development teams within a multi-team product development stream
• Mentor & actively coach other team members to improve their technical, analytical and collaboration skills for the enhancement of MYOB business and clients by pairing and working directly with individuals
• Teach Senior Developers how to coach and become effective mentors for Developers
• Produce well designed, high quality delivery engineering solutions that deliver measurable business value, including creating and maintaining monitoring and SLOs for systems
• Create and foster a craftsmanship culture

Cremorne, Victoria, AU

Cremorne, Victoria, AU

Currently leading MYOB's Biztalk Upgrade.

Cremorne, Victoria, AU

Major Achievements:✩ Architected, built, project managed, and maintained a three node HA Tableau Cluster that has proven to have a 100% SLA, and is used by over 500 users across the business, migrated from a single node server as a major business change, I led the entire project, it was completed on time, and under budget without any loss of service.✩.

Melbourne, Victoria, AU

• Senior lead for Windows 10 implementation for 800+ machines and users across 3 sites, and SOE creation for Citrix VDI proof of concept using MDT and WDS for a complete Zero Touch solution
• Complete management and implementation of AppLocker for all machines, as per PCI compliance
• Audit, resolve and implement best practices Group Policy for 2 current AD forests, and design Active Directory OU structure for ease of management
• Build and manage third Active Directory forest across 3 internal sites and external data center
• Design multi-site MDT and WSUS replicated across three sites for single solution to solve management issues and increase automation
• Design a Powershell DSC proof of concept implementation to provide complete automation and control of all server configurations

Melbourne, Vic, AU

• Assign and manage ITIL business specific response times, create SLA targets and manage assignment of service requests to 5 internal staff members
• Implement new ServiceDesk solution to match and improve current call volume, increased reporting and greater levels of customer service
• Plan and co-ordinate with external vendors to discuss future key capital projects
• Create new employee entry and exit processes with key stake holder feedback across 6 businesses
• Implement Office 365, moved 150 mailboxes using Exchange 2013 in Hybrid, Completed for both for SMB clients and internal use
• Build and manage a SOE image for a fleet over 100 desktops using MDT and WDS

Mackay, QLD, AU

• Manage and control the migration of internal physical servers to an AWS environment to leverage cost savings, and maximise ease of use into the future.
• Support external clients in day to day management of their complete IT infrastructure, ranging from sizes of 2-4 users up to 200 users, across 11+ sites and a varying range of business types
• Support internal staff over 5 sites with level 1/2/3 troubleshooting of any internal issues
• Maintain and manage internal print server, (Fuji Xerox MyPrints, Docu-Share, and print server)
• Setup and troubleshoot common networking problems, including remote access, (SSL VPN, RDP, FTP).
• Proactively manage internal / client servers, networks, desktops and monitor using N-Able (RMM Agents)

Mackay, Queensland, AU

Working withing a team of 4 IT personnel in the delivery of tier 1/2/3 support to internal staff.Management of the Trend Micro MDM (Mobile Device Management) and Virus support server.Working with internal staff at a later date to transition the helpdesk system to a more user friendly system.As per the below roles.

Mackay, Queensland, AU

• Working within a team of 10 Service Desk personnel in the delivery of tier 1/2/3 technical support to internal and external staff.
• Consistent achievement of SLA (Service Level Agreement) targets through structured management of projects and technical support
• Providing a prompt and effective response to escalated calls and major incidents, applying technical expertise and working closely with tier 3 teams during investigations
• Effecting swift resolution of outages and larger system failures, ensuring logs and documentation are fully updated in line with ITIL policies and procedures
• 2nd Line Technical Consultant/Support to national distributed environment supporting in excess of 1500 users with but not limited to PABX phone systems, networking, desktop management, active directory, server.
• Liaise with peer Level 3 staff and vendors for outages, vendor agreements and support.

Brisbane, QLD, AU

• Large scale fleet and deployment management with minimal downtime to the 800 + users and staff
• General hardware and software maintenance of over 1000 desktops and 200 laptops
• Key facilitator in the rollout of the schools 1:1 laptop program for users – Configure, setup and install of SOE to all devices in a very short time frame while also providing documentation and support
• Critical time management of all projects and day to day support
• Perform the daily/weekly/monthly data backup/restores in a small enterprise environment using tape backup storage on a range of servers
• Implement operational support standards and procedures relating to Backup and Recovery management

• Excelled in providing prompt and a high level of customer service expectations in fast paced retail facing environment
• Responsibility of looking after a team of 3 in a sole store – Management of team and customer expectations
• During management role increased sales on average of 1.5k a week by providing a level of customer service lacking in the current region
• General hardware and software support on very strict timelines – Under 24 hours if possible
• High level team work and morale management during busy periods – managing up to 30 repairs a day with 1 other staff members at times
• Onsite and field work – Home networking, printers, general support of all levels

Bella Vista, NSW, AU

Certificate 2 And 3, Information Technology

Education record