Reginald Freeman Email & Phone Number

Nashville, Tennessee, United States

Major Responsibilities;Serve as an expert in T-Mobile networks, devices, features, operational systems, and essential utilities as well as provide extensive technical support to fellow T-Mobile team members while assisting with complex care inquiries and difficulties.Manage each customer interaction with a determined "can-do" attitude, consistently showing respect, courtesy, and a genuine passion for assisting.Key Deliverables;• Fostered strong customer loyalty by swiftly resolving issues and proactively managing customer accounts.• Achieved a remarkable 115% and higher performance rate each year by consistently exceeding annual goals.• Ranked in top 20% of company annually and recognized as number 1 tech in 2021.• Promoted to position of Senior Tech and delivered interim Training Care Support for six months.

Nashville, Tennessee, United States

Major Responsibilities;Plan and coordinate local events, virtual meetings, and online seminars by serving as a certified meeting coordinator and regional manager. Develop and execute comprehensive sales strategies as well as lead and motivate sales team to achieve revenue targets, providing guidance, coaching, and performance evaluations.Key Deliverables;• Developed and maintained confidence in delivering polished presentations.• Provided personalized coaching to field associates and assisted in gaining a deeper understanding of products.• Educated a sales team of over 1K commercial associates through initiatives.

• Provide adept product support to clients, pharmacists, and customers through proactive communication with doctors' offices, pharmacies, and members, serving as a vital intermediary between clients and members.• Cater to varied customer needs, acting as an interim Senior Team Representative for escalated calls, and as a temporary Trainer conducting multi-system data entry training for associates.

Studied Business Administration

Currently Enrolled June 2023, Tech Sales (Bdr/Sdr)

Intensive self-paced online course in technology sales development, acquiring in-depth knowledge of key sales strategies, CRM, sales.