Renan Castro Email & Phone Number

Porto Alegre, RS, BR

Eldorado Do Sul, Rio Grande Do Sul, Brasil

• Working together with teams based all around the globe to provide continuous support to our web commerce applications.
• Providing RCA (root cause analysis) for application incidents to improve the efficiency and reliability of our environments.
• To maintain the availability of the non-production environments, through preventive and corrective actions, using monitoring tools like Catchpoint/Zabbix/Dynatrace/ServiceNow, and implementing modern technologies.
• Managing Windows and Linux environments.
• Proactive seeking to keep all applications, virtual and physical machines working.

Eldorado Do Sul, Rio Grande Do Sul, Brasil

• Working together with teams based all around the globe to provide continuous support to our web commerce applications.
• Providing RCA (root cause analysis) for application incidents to improve the efficiency and reliability of our environments.
• To maintain the availability of the non-production environments, through preventive and corrective actions, using monitoring tools like Catchpoint/Zabbix/Dynatrace/ServiceNow, and implementing modern technologies.
• Managing Windows and Linux environments.
• Proactive seeking to keep all applications, virtual and physical machines working.

Porto Alegre E Região

Technical Support for JIRA Software, the #1 software development tool used by agile teams.

São Leopoldo, Rio Grande Do Sul

• Provide L1 ITIL-based customer support for SAP solutions such as MaCo, MBC and SLM, among others (Application monitoring, Troubleshooting, investigation and action);
• Create, track and terminate tickets on behalf of the customer;
• Forward more complex cases to internal support teams L2 and L3;
• Update and document processes in the Knowledge Base;
• External workforce for Meta (http://www.meta.com.br/?lang=en).

Porto Alegre E Região, Brasil

• Facilities is a support sector, which is responsible for managing the maintenance of the company's infrastructure, to ensure comfort, safety and the best performance of employees.
• Supervision of the Facilities Help Desk team, providing services to Dell employees and other contractors, regarding the Facilities / Infrastructure issues
• Coordination of the Center for Monitoring Critical Environments in Latin America (Data Center)
• Financial management and budget control and annual forecast for Facilities / Infrastructure cost centers of Dell units in Argentina, Chile, Colombia, Costa Rica, Mexico and Peru
• Administrative and financial management of supplies
• Strategic financial planning of OPEX (operating expenses) and CAPEX (capital expenses)

Porto Alegre E Região, Brasil

• Contract management and supplier performance
• Project management
• Coordination of the Global Critical Environment Monitoring Center
• Installation and maintenance operations of policies, procedures and work instructions
• Forecast Control - OPEX
• Capex Budget Control

Porto Alegre E Região, Brasil

• Coordination and supervision of the Dell customer service team, Facilities Help Desk.
• Responsible for the configuration of the monitoring systems of the critical environments of the company, along with IT team,
• Coordination of preventive maintenance program along maintenance team.External workforce for Sodexo

Porto Alegre E Região, Brasil

• User support related to Facilities tasks.
• Critical systems agent, resposible for report and inform temperature, energy outage and UPS' problem alarm events to local facilities supervisors and follow up each case until solution.External workforce for Sodexo

Porto Alegre E Região, Brasil

• Implementation of routines of registration of trademarks, patents and industrial design with INPI - National Institute Industrial Property National Institute.
• Forensic activities under civil law.
• Attendance in the form of meetings with customers, such as Marcopolo SA, Soprano Eletrometalúrigca and Hidráulica Ltda., Calçados Ramarim Ltda., Calçados Marte Ltda., Calçados Pegada Ltda., Among others.

Guaíba

• Wood receipt
• Wood stock control
• Trucks weighing, gauging, safety inspections
• Loading and unloading coordination
• Transportation invoices issuing
• Reports management and other logistical routines.

Guaíba

• User support
• Maintenance, assembly and configuration of computersExternal workforce for Twins

Bachelor'S Degree, Systems Development And Analisys

Bachelor'S Degree, Law

Technician, Data Processing