Rebekah Folsom Email & Phone Number

Redlands, CA, US

Lead content writer/writing team manager focused on ArcGIS for Microsoft 365, Esri Demographics and Places data, and the Esri GIS Dictionary. Create content architecture and delivery strategies; solve large-scale, cross-platform, knowledge-based problems.

Redlands, CA, US

Create documentation and other content that helps new and experienced users be successful. Serve as a coach/mentor to other writing team members, solve cross-platform and large-scale, user-focused documentation and knowledge-based problems. Promotion to team lead July 2022.

Redlands, CA, US

Team developed and manages the flagship ArcGIS Platform-as-a-Service website. Copyedit all site content, glossary terms, tutorials, security-related content, and other materials related to using and developing GIS maps, apps, data, and location services application software.

Paris, FR

Editor who collaborates with scientist authors to establish grammar, voice, consistency, and data alignment between segments for International Energy Agency (IEA) | Organisation for Economic Co-operation and Development (OECD) publications that are delivered to members of the international scientific community, national science foundations, and other.

San Diego, CA, US

Manage / produce corporate publications and materials for global biometric data security products; including API, SDK, schematics, usage and programmer’s guides, eLearning, web help, etc.

Paris, FR

Editor who collaborates with scientist authors to establish grammar, voice, consistency, and data alignment between segments for IEA / Organisation for Economic Co-operation and Development (OECD) publications that are delivered to members of the international scientific community, national science foundations, and other policy makers.

Beaverton, OR, US

Develop new training materials and a Wiki for users supporting all Nike.com back-end functions.

Hedehusene, Denmark, DK

Internal training and process analysis materials. Primary logistics documentation oversight for end-to-end processes revamp; global financial team training and long-term process management.

Northampton, GB

Reviewed materials provided by a third-party vendor for global SAP roll-out. Developed / led training efforts for supporting products; oversaw instructor-led and web-based training delivery.

Beaverton, OR, US

Led small team of writers, eLearning specialists, and trainers developing content, materials, and classroom and self-paced training for SAP, Kronos, and point-of-sale systems, including user guides, eLearning, job aids, gamified concepts, and classroom materials.

Beaverton, OR, US

SAP, Kronos, and point-of-sale systems materials and training, including user guides, eLearning, job aids, ILT, gamified concepts, and classroom materials. Promoted to team lead February 2012.

Portland, OR, US

4 concurrent financial training projects that adhered to rigorous government standards. Included system touchpoint and security validation materials, and detailed system design wireframes.

Santa Clara, California, US

2 concurrent projects creating training materials for internally customized SharePoint sites.

Beaverton, OR, US

Wrote materials, manuals, context-sensitive Help, classroom / self-paced courses, and job aids. Developed Nike’s Global Store Employee Policy & Procedure Manual, requiring large-scale, cross-functional/global collaboration and careful scrutiny; oversaw translation of this into 18+ languages.

Portland, Oregon, US

eLearning modules on overhauled database and financial system software.

Arlington, VA, US

Designed / laid out client-facing materials for 17 hardware and software products from two brands; managed the work of a small team of writers. Oversaw materials translation into 4 languages.

Vancouver, Washington, US

Corporate-wide writer for many teams; produced manuals, assembly guides, ad copy, infomercial scripts; led stand-up training for IT, sales, call-center, and marketing staff.