As a Senior Manager and Cloud DevOps Lead Engineer, I designed, developed, tested, implemented, and maintained software solutions with a focus on quality and DevOps principles. Leveraging a variety of cloud resources, I supported a distributed compute platform and handled production support. Collaborating with stakeholders and engineering teams, I uplifted existing applications and developed new solutions. I also led and mentored a team of engineers, developed training plans, designed architecture plans, and oversaw Python application development and Airflow scheduler jobs for our financial services team.Key Responsibilities:- Developed and implemented training plans tailored to business and team needs.- Built clean, efficient, robust, and reliable solutions.- Delivered end-to-end solutions and conducted data analysis.- Presented projects to business stakeholders.- Designed and executed architecture plans for the financial services team.- Developed Python applications using Pandas, SQLite, and NumPy.- Reviewed code to ensure quality and adherence to standards.- Collaborated using JIRA, Confluence, SharePoint, and Workplace.- Utilized tools like VS Code, GIT, Python, Stash, Bitbucket, Bamboo (CI/CD), Enterprise File Transfer Utility, Airflow, AWS systems, and AWS S3 buckets.- Followed ITIL, ITSM, and Agile practices and frameworks.Notable Achievements:- Led a team to architect custom cloud-based solutions.- Developed AWS S3, containers, and Airflow solutions, improving system scalability and reliability.- Managed DevOps and batch processing operations, increasing system efficiency by 25% and reducing costs.- Established best practices for application architecture, decreasing downtime and enhancing functionality.- Consulted with senior leadership to ensure technical solutions met business objectives.- Increased team productivity by 35% through training and onboarding in cloud technologies and agile methodologies, addressing skill gaps.

Led cross-functional teams in managing and optimizing enterprise software systems, focusing on file transfers, batch job scheduling, and mainframe operations. Drove process improvements, reduced downtime, and enhanced service delivery efficiency while managing vendor relationships and overseeing operational documentation and project execution.Key Responsibilities:- Oversaw Production Assurance, Mainframe, and Enterprise File Transfer support teams.- Assigned resources to projects, managed vendors, and implemented process improvements.- Led production support across all platforms, utilizing various tools.- Utilized Tidal Enterprise/Mainframe Scheduler for job scheduling, process automation, standard development, auto ticket generation, and alert notifications.- Developed naming standards for Informatica, SQL, folders, and files.- Built a strong support team by enhancing their skill sets and fostering a positive work environment.Job Requirements:- Led a team of Production Support Specialists.- Read and comprehended developers' programming source code in multiple languages.- Migrated development code into production environments while maintaining standards.- Wrote code on multiple platforms and developed job policies and procedures.- Coded schedules in TIDAL (job scheduler).- Collaborated with clients, customers, and vendors.- Assigned tasks, conducted follow-ups, and performed system research.- Searched for replacement tools as part of continuous improvement processes.Notable Achievements:- Managed cross-functional teams to address service delivery challenges.- Implemented Sterling File Gateway (EFT), reducing file transfer issues by 90%.- Led disaster recovery planning and vendor management, achieving $250,000 in annual savings.- Optimized batch processing operations, reducing downtime by 50% and increasing performance by 20%.- Developed utility applications, reducing manual interventions by 40%.

Led a team to provide consistent IT support and production reliability, focusing on process optimization, policy development, and training initiatives. Implemented technology solutions aligned with business goals, optimizing resource allocation and staff development.Key Responsibilities:- Led all aspects of production support across all platforms using a variety of tools.- Developed and enforced standards for supporting the Tidal Enterprise Scheduler.- Created naming standards for Informatica, SQL, folders, and files.- Built a knowledgeable and indispensable support team through training and skill enhancement.- Addressed and overcame service interruption challenges, improving system uptime by 30%.- Implemented incident ticket framework in BMC's Remedy, reducing response times by 35%.- Developed business processes, increasing project completion rates by 25%.- Coordinated with cross-functional teams to streamline IT support, saving $100,000 annually.Job Requirements:- Led a team of Production Support Specialists.- Understood developers' programming source code in multiple languages.- Migrated development code into production environments while maintaining standards.- Wrote code on multiple platforms and developed job policies and procedures.- Coded schedules in TIDAL (CISCO job scheduler).- Collaborated with clients, customers, and vendors.- Assigned tasks, conducted follow-ups, and performed system research.- Continuously improved processes by researching replacement tools.Notable Achievements:- Achieved a 40% improvement in onboarding time and a 20% increase in productivity through training initiatives.- Established segregation of duties and separation of access policy.- Reduced process redundancies, boosting efficiency and saving costs.- Guided the team to consistently feel valued and motivated.

As the Production Support Team Lead, I guided junior analysts to provide consistent IT support and maintain production reliability. My focus was on process optimization and implementing technology solutions aligned with business goals, optimizing resource allocation, and staff development. I ensured system reliability and responded to issues, system failures, and process changes.Key Responsibilities:- Followed instructions from the IT Manager and led a team of Production Support Specialists.- Guided junior analysts in providing consistent IT support and maintaining system reliability.- Implemented process optimization and technology solutions aligned with business goals.- Developed and enforced standards and job policies and procedures.- Conducted code reviews and migrated development code into production environments.- Coded schedules in CISCO TIDAL (job scheduler).- Maintained and enforced standards for multiple platforms, including COBOL, JCL, C# .Net, Perl, MS DOS Batch, CLIST, Informatica, and SQL.- Collaborated with clients, customers, and vendors.- Assigned tasks, conducted follow-ups, and performed system research.- Continuously improved processes by researching and implementing replacement tools.Notable Achievements:- Guided junior analysts, optimizing resource allocation and staff development.- Implemented technology solutions, enhancing system reliability and functionality.- Addressed and resolved issues, system failures, and process changes efficiently.- Developed strong support procedures, contributing to overall team success.

Developed critical applications for the RailOps/WayBill/Car Counting systems using MicroFocus COBOL, Microsoft Visual Basic, and Informatica, with DB2 on Linux and SQL on Windows. Played a key role in migrating Informatica from version 8.6.1 to 9.1 and began migrating Visual Basic 6 to Visual Studio 2010 to integrate with legacy systems.Key Responsibilities:- Developed and maintained applications essential for RailOps, WayBill, and Car Counting systems.- Utilized MicroFocus COBOL, Microsoft Visual Basic, and Informatica for application development.- Accessed and managed data using DB2 on Linux and SQL on Windows.- Led the migration of Informatica from version 8.6.1 to 9.1.- Initiated the migration of Visual Basic 6 applications to Visual Studio 2010.Notable Achievements:- Successfully developed robust applications critical to operational efficiency.- Facilitated smoother transitions between legacy and modern systems through strategic migrations.- Enhanced system capabilities by upgrading key software tools and platforms.

Maintained the Security of the Establishment by installing cameras, image capture hardware/software, and maintaining PC's.

Specialized in mainframe applications using COBOL, XPEDITER, Abend-Aid, SyncSort, DGA, File Marvel, VSAM, DB2, and sequential files. Additionally, I developed Microsoft Visual Studio 2008 C# desktop applications.Key Responsibilities:- Analyzed existing systems to create structured programs, improving the development of new applications.- Developed and maintained mainframe applications using COBOL and related tools.- Utilized XPEDITER, Abend-Aid, SyncSort, DGA, File Marvel, VSAM, DB2, and sequential files to enhance system functionality.- Developed C# 2005 applications.Notable Achievements:- Enhanced system capabilities and functionality through effective use of mainframe tools.

As a Systems Analyst and Developer, I analyzed existing systems and created structured programs and processes to improve the development of new applications. My work involved developing Visual Basic .NET and Micro Focus COBOL applications and extraction utilities to optimize data management and reporting processes.Key Responsibilities:- Analyzed existing systems to develop structured programs and improve new application development.- Developed Visual Basic .NET applications, including a utility that reformatted third-party reports, saving the COBRA department 10 hours a week in manual formatting.- Designed extraction utilities to extract data from third-party proprietary databases and populate cross-referenced spreadsheets for data analysis on new system implementations.- Worked in an environment using Micro Focus COBOL, Visual Basic .NET, MS SQL, UNIX scripting, SQL Express, and FoxPro 9.Notable Achievements:- Enhanced report readability and efficiency, significantly reducing manual formatting time.- Improved data extraction and analysis capabilities, facilitating better decision-making for new system implementations.- Implemented process improvements that optimized the development and functionality of applications.Owned and operated by Blue Cross Blue Shield of Kansas City

Sr. Programmer Analyst: February 1997 to June 1997Programmer Analyst: August 1994 to September 1996Specialized in creating automated systems and applications to optimize file transfers, reporting, and client onboarding processes. My work involved developing standards and applications that significantly reduced manual tasks and improved overall efficiency.Key Responsibilities:- Developed an Automated File Transfer System, transferring control from MVS/TSO to FTP Server.- Created an automated process to move files from the FTP server to the production system based on the download date.- Established standards for reporting, programming, and implementation.- Developed a client-wide application for standardized reporting formats and file names, reducing time spent on file transfers and paperwork.- Created a database application to decrease implementation time for new clients.- Designed a front-end application for identifying clients requiring special processing.- Developed a back-end process to produce CSV outputs from COBOL-generated sequential files.- Collaborated with sales staff, vendors, and clients to develop processes based on specific business requirements.- Supervised and trained junior programming staff.- Diagnosed and maintained hardware and software issues through 1997.Notable Achievements:- Implemented an Automated File Transfer System, enhancing the efficiency of file management.- Reduced manual formatting time and improved standardized reporting.- Decreased client implementation time with a newly developed database application.- Enhanced data processing by creating a back-end CSV generation process.- Provided critical training and supervision to junior staff, ensuring a knowledgeable and effective team.Owned and operated by Blue Cross Blue Shield of Kansas City

As a member of the GroupFacts support team at BMA/MetLife, I managed batch and online projects, focusing on data extraction, system updates, and process optimization. My role involved developing processes to extract client and member data, assisting with large-scale data extractions for the Data Warehouse project, and maintaining the Blue Cross & Blue Shield Premium cost system.Key Responsibilities:- Developed processes to extract client and member data based on the oldest benefit date from the current plan.- Assisted in developing large-scale data extractions for the Data Warehouse project.- Updated and maintained the Blue Cross & Blue Shield Premium cost system.- Ensured successful completion of daily, weekly, monthly, quarterly, semi-annual, and annual processes.- Developed a web interface to access IBM mainframe’s CICS secure environment.- Assisted in the data conversion of clients from Business Men’s Assurance to MetLife.- Programmed using COBOL, JCL, Visual Basic, Delphi, and HTML.Notable Achievements:- Streamlined data extraction processes, enhancing data accuracy and efficiency.- Played a key role in the successful implementation of large-scale data extractions for the Data Warehouse project.- Maintained and updated critical systems, ensuring consistent and reliable operations.- Developed a secure web interface, improving accessibility to the IBM mainframe environment.- Assisted in complex data conversions, facilitating seamless transitions for clients.MetLife purchased Business Men's Assurance, Group Ins- 1999

Specialized in updating and developing applications to enhance system interactions and data movement. My work involved leading conversion projects, developing applications for various systems, and ensuring successful disaster recovery processes.Key Responsibilities:- Updated the USPS address correction system from RPG II to COBOL II.- Led the CSP conversion project using Visual Age Generator to COBOL II.- Developed applications to interact with the TRIZETTO/ERISCO ClaimFacts system.- Created applications for the SunGard/MACESS Imaging System to integrate with ClaimFacts.- Developed routines and programs to transfer data between the SunGard/MACESS system and ClaimFacts.- Programmed using COBOL, JCL, Visual Basic, and RPG II.- Participated in the disaster recovery team to test procedures and ensure successful restores.- Collaborated with users, business analysts, managers, vendors, and clients to assess application needs and business requirements.Notable Achievements:- Successfully updated key systems, improving data accuracy and efficiency.- Led a major conversion project, enhancing system compatibility and performance.- Developed critical applications that streamlined data movement and system interactions.- Ensured reliable disaster recovery processes, maintaining system integrity.

As a Dealer Services Support Specialist, I provided critical support in areas including hot fixes, major installations, customer relations, code review, and data repair. My role also involved programming in COBOL, JCL, and CICS, as well as participating in the Disaster Recovery team.Key Responsibilities:- Delivered hot fixes and managed major installations.- Handled customer relations and conducted code reviews.- Performed data repair and disaster recovery tasks.- Developed a Syncsort JCL utility during batch processing to eliminate duplicates, reducing rejected records by 20%.- Documented existing and updated processes, decreasing restart time requirements.- Programmed using COBOL, JCL, and CICS, including map creation.Environment:- Technologies: COBOL, VSAM, JCL, CICS, DB2, MVS/TSO, Expeditor, Syncsort, FileAid, Abend-Aid.- Notable Achievements:- Enhanced batch processing efficiency by developing a utility to eliminate duplicates.- Improved process documentation, reducing time needed for restarts.

• Developed a utility for statistics tracking on the data entry staff• Redesigned the Department of Revenue’s Forms• Time Management systems implementation programmer