Ryan H. Email & Phone Number

United States

Deliver cross-functional leadership to a US and global product team following the acquisition of Pro-ficiency, driving strategy development in alignment with business goals. Serve as a key member of the medical communications team. Steer product operations for innovative SaaS solutions for the pharmaceutical industry to build client partnerships, exceed expectations, and support the evolving needs of pharmaceutical teams.

Spearheaded product management and optimization focused on vision and driving improvement across Panorama, a business intelligence platform to track healthcare professionals (HCPs). Ensured privacy and traceability by design in product development.Contributed to the team’s successful attainment of SOC2 certification for the Pro-ficiency system, supporting compliance efforts and enhancing data security measures.Served as a key member of the transition team, partnering with the legacy Pro-ficiency team and private equity partners to analyze and establish a plan for the future of the organization that later sold for $100M. Fostered relationships and delivered presentations at monthly meetings with the Board of Directors focused on reviewing key performance indicators (KPIs) across the business.

Partnered with our Head of Regulatory and General Counsel, as well as Information Security to identify and develop policies that ensured compliance with global privacy regulations, including GDPR and CCPA. Member of team who constructed and monitored corporate privacy frameworks for both processes and technologies, advising executives and employees on privacy-related matters. Participated in privacy risk assessments, conducted internal audits, and implemented strategies to mitigate data protection risks. Embedded privacy by design into product development, ensuring that data protection principles were incorporated throughout the lifecycle. Promoted privacy awareness across the organization.

San Francisco Bay Area

Led the development and strategy of 3 SaaS products, including Panorama. Collaborated with Pro-ficiency, QHP Capital, and internal leadership during acquisition discussions, providing strategic insights on the product and contributing to due diligence documentation.Commanded a cross-functional team of 25, including internal employees and contractors, across product operations and support, data science, UX/UI design, legal, information security, and medical support to ensure product success. Negotiated master service agreements (MSAs) and transformed business operations into a SaaS model, ensuring legal protection while gaining buy-in from external pharmaceutical clients’ compliance and legal teams.

San Francisco Bay Area

Constructed and monitored corporate privacy policies for processes and technologies. Advised executives, clients, and employees on privacy-related matters, ensuring compliance with applicable global laws and regulations. Instrumental in resolving a data breach caused by human error by investigating the level of exposure, assessing the materiality of the breach, sourcing a data protection attorney, and communicating with affected parties, and subsequently revising policies and procedures to prevent recurrence.

San Francisco Bay Area

Headed the product strategy and development for Panorama; managed and coordinated the product roadmap, lifecycle, and cross-functional teams, ensuring smooth delivery of key project milestones. Promoted process improvement and positive change across product onboarding and service operations to slash time to onboard clients from 3 months to 3 weeks.Pioneered the company’s transition from traditional medical communications to a SaaS business model, focusing on Panorama, which enhanced scalability and revenue streams for the company. Analyzed customer feedback and usage data to identify areas of improvement and develop strategies for product innovation. Integrated best practices and processes to ensure product performance, quality, and compliance.

San Francisco Bay Area

Directed roadmap development and strategic planning for v3 of Panorama, a business intelligence platform that helps identify when and how to strategically engage with key leaders in the medical community. Fostered relationships with customers to understand their business and pinpoint needs to guide solution development, optimize product features, and streamline business growth.Conducted data analysis to identify and analyze trends and develop insights to inform internal and client business planning and product strategy. Managed all mission-critical software and support company-wide, including designing and implementing the transition from the previous environment to Office 365 to improve various operations and processes.

San Francisco, California, United States

Steered product development and strategy to enable the successful design and release of an HCP intelligence platform, Panorama, the successor, KOL Manage, a key opinion leader (KOL) tracking online platform. Adopted and utilized Linguamatics I2E Natural Language Processing (NLP) software to assist in the collection and analysis of sentiments on various pharmaceutical marketing-driven products and topics from healthcare providers.

San Francisco, California, United States

Led project management and execution as the third employee of the company, including leading an external development team of 4 to create the My-Meetings Manager (M3) client portal for live meetings and events. Researched, selected, and organized the adoption of event technology services and developed strategies for successful execution to improve user experience and functionality. Constructed and implemented robust targeting strategies for physician advisory boards and other events. Championed continuous improvement and change management by overseeing the selection and adoption of Cvent event registration software and launching the company’s first KOL tracking online platform, KOL Manage.

San Francisco, California, United States

Specialized in data analysis to identify Key Opinion Leaders (KOLs) for pharmaceutical advisory boards, steering committees, and conference events, improving the accuracy and impact of audience generation efforts. Collaborated with executives on developing a comprehensive data asset business plan focused on monetizing proprietary data through client access or rental models. Oversaw a team of four external developers to manage an in-house HCP registration system and client portal, streamlining event logistics and enhancing the efficiency of planning for internal teams. This initiative resulted in improved client targeting accuracy and increased operational efficiency for event attendee management.

Birmingham, Alabama Area

Partnered with clients to optimize audience generation for pharmaceutical advisory boards and Continuing Medical Education (CME) events. Created and manage a custom Healthcare Professional (HCP) profile database for a client. Leveraged data-driven marketing strategies to enhance attendee targeting, improving the relevance and impact of client events. Collaborated closely with internal teams and clients, contributing to successful client outcomes and fostering long-term partnerships.