Richard Bernier Email & Phone Number

Austin, Tx, Us

Augusta, Georgia, United States

- ServiceNow Platform Engineer responsible for the configuration, implementation, and maintenance of the ServiceNow system including the management of workflows, user roles and access, and automation within the platform. - Acquired hands-on experience in configuring and maintaining ServiceNow modules, enhancing system performance and user experience - Gained comprehensive knowledge of the ServiceNow platform, including workflow automation, incident management, and system configuration. - Applied learned skills to simulate real-world scenarios, improving problem-solving and technical capabilities within the ServiceNow ecosystem.

Augusta, Georgia, United States

-Current primary focus is providing support and tracking all information on Signal Warrant Officers conducting training. My focus is to supervise all soldiers’ documents for In-processing, Out-processing, Physical Fitness standards, , finance, Request for Orders, and awards for all Students -Develop and execute comprehensive training modules to ensure Sexual Harassment/Assault, Suicide Prevention and Equal Opportunity training is provided to all students and instructors. -Ensure all the Company’s information and statistics are updated on the Digital Training Management System -Brief Commander and First Sergeant information of all student issues, whether personal or professional, ensuring timely assistance and support. -Review and enhance administrative procedures, ensuring full compliance with organizational and regulatory standards.

Imaged, configured and deployed systems that include CPoF, CPCE, and Network Administration machines. vCenter Management including virtual server deployment of TSOA (Tactical Service Oriented Architecture) VM servers, DC/Exchange VM server, VM server, and CUCM VM servers. Provided NATO partners with Mission Partner Environment (MPE) network which allowed seamless communication between Supervised all telecommunications to include SATCOM, NIPS/SIPR/MPE, HF, and radio distributions during TOC missions. In charge of ensuring completion of service desk tickets. Provided support and troubleshooting of all machines, servers, and TOC equipment during testing. Managed user account records utilizing Active Directory in accordance with Fort Stewart Network Administration standards, ensuring accuracy and compliance.