Richard Bernier Email & Phone Number

Austin, TX, US

Austin, Texas Area

Install and configure Fiber Optic/Ethernet internet networks for end users.

Austin, Texas Area

• Social Media Coordinator and SM Market Research
• Market Research
• Analytics
• Market Messaging Creation
• Video creation & editing for digital media

Austin, Texas Area

• Social Media & Public Relations/Marketing: Social Media Analytics
• Provide client analytic reports of brand sentiment and PR position in digital media
• Daily sentiment data pull
• Ad-hoc insights report
• Process management
• Maintain social listening profile

Dell Enterprise Services - Round Rock, TX

• Analyze and report social media landscape, plan and execute social media campaigns, amplify corporate messaging for product launches and events
• Create content and publish on social media platforms
• Identify and connect with influencers in the digital space
• Manage ESG email campaigns
• Create and maintain dashboard for executive staff
• Provide monthly reports on the health of social media program

• Monitor and analyze brand/industry topic conversations online. Provide learning and insights for digital media strategy for the following companies:Pfizer, Ventana Medical Systems, PhRMA, Roche, AstraZeneca.
• Create new-biz pitches
• Create blueprint for clients current social media program
• Create social media strategy
• Set processes to measure campaign effective
• Analyze digital strategy and project possible outcomes

• Dell’s Social Media: Interact with people on Twitter, Facebook, MySpace, Utterli, etc. Social marketing of the company brand.Dell / Twitter LiasonActing Security liaison/moderator for the Dell Security forumsDell Cyber.
• Social media engagement and outreach
• Engagement process management
• Digital Media PR process management
• Forum moderator
• Security Blogger

Establish contact with bloggers that write negative (or less than positive) stories about the company. I would try to make direct contact with the blogger by email. If an email could be obtained, I would publicly post to the blog to join the conversation. The aspired outcome was to address the topic of concern (fix the issue) and turn around the sentiment.

Acted as the liaison to resolve customer relations issues that were escalated to executive & corporate comm level

Round Rock, TX

I supported front line technical support and customer support representatives. Monitored and tracked incidents to identify problematic areas in the customer experience journey. Worked if product group and customer service to isolate issues and roll out fixes.

Business Management, Marketing

Technical Engineering