Richard Ferguson Email & Phone Number

Own, in support of Business Managers, driving successful programme outcome, reporting and resolution of red flags across all Product Development projects.Ownership of Portfolio teams overall programme of work to execute the targeted change, including timeline, budget, scope, quality, risk and stakeholder management. Includes forecasting, maximising ROI, proactive and reactive management for programmes of work.Ensure manually beneficial engagement and both way information flw with our stakeholders to maximise financial rewards from our collective investments.

Auckland

Acting in role: To provide technical thought leadership and subject matter expertise so that Gen-i can meet it’s expected product development outcomes. To be the thought leader in solving client business problems and to mentor the team to have a solid understanding of industry trends and technology capabilities. To manage architectural solutions for the product development team and the solution architect to deliver value for our clients.

Design for Cisco Contact Centre (UCCH/ICM/UCCX) & Cisco & Microsoft Unified Communications.Microsoft OCS 2007 Accredited MCPTo provide technical thought leadership and subject matter expertise so that Gen-i can meet it’s expected delivery outcomes. To be the thought leader in solving client business problems and to mentor the team to have a solid understanding of industry trends and technology capabilities.Work with Service Management team to provide Design Authority, leadership and management.Two key area’s of focus for this position are:a) Support Business Manager Channel and Sales teams and provide Design Authority to Infrastructure Professional Services through the Sales and SOW process.b) Development of Architecture & Design Authority associated with Customer Contact Solutions – Educate, coach and guide Professional Services Practice leads\Design Team that work on Customer Contact Solutions. Work with Practice Leads to help establish and maintain specific practices that streamline and enhance the performance of Customer Contact Solution implementations.