The leading indicators of business profitability are client satisfaction and people satisfaction. I have spent a four-decade career instilling this mindset into the senior management and operational teams that I have led and advised, both throughout a long career at EY and as a Chairman, Non-Executive Director and Investor for the last seven years.With expert business and financial acumen, broad experience across a wide range of sectors and markets, and an enthusiasm for organisational effectiveness and talent management, I have advised, mentored and guided nearly a dozen organisations as a Chairman and NED – primarily high-growth firms.Remaining focused on shareholder value, I have provided expertise and challenge on a wide range of business improvement opportunities and obstacles, with a focus on transformation – turnarounds, scaling for growth, new business models / propositions, sales and divestments, and commercial and operational efficiency – always keeping clients and people at the heart of these decisions. A highly active and engaged Board member, I work closely with executive teams, and am an experienced mentor of both new and established C-level staff.