Richard Low Email & Phone Number

Denver, Colorado, United States

• Deliver pallets of merchandise to customers in a timely manner.
• Pull and prepare product for shipment ensuring that quantities and items match sales order.
• Fulfill orders to meet customer requirements and shipment deadlines.
• Ensure all incoming product meets the company’s quality standards and match purchase order.
• Place and rotate stock, handle will-call pickups, and branch transfers.
• Maintain efficient, accurate and orderly warehouse.

Golden, Colorado, United States

• Monitored, controlled and managed business operation requirements to meet company compliance goals for 400+ restaurants.
• Performed customer callbacks to determine successfully submitted accurate license and permits applications.
• Ability to multi-task between several escalations with critical internal and external contacts.
• Generated and submitted quarterly reports to Board of Directors.
• Reported operational details and progress to supervisor on a regular basis.
• Processed and researched contracts, invoices and check requests in accordance with company policy and procedure.

Westminster, CO

• Resolved incidents with tier 1 troubleshooting steps or engaged development groups for more technical analysis.
• Notified affected clients and internal stakeholders of an active incident.
• Monitored resolution progress, facilitated roadblocks, and updated clients and stakeholders of status.
• Coordinated with the client that resolution corrects the incident in the test environment.
• Advised internal stakeholders resolution has been identified.
• Confirmed resolution corrects the incident in the client's production environment.

Lafayette, Colorado

• Selected to coordinate the integration of the new contractor forms database software
• Assisted with defining the process flow of the new contractors forms database software for all business units involved
• Collaborated with technical writers, software developers, and senior management to ensure proper roll out of the new automated contractors form database process
• Act as the subject matter expert for the help desk team and provided hands on training as required

Lafayette, Colorado

• Delivered Level 1 and 2 technical support, collaborating with clients and field support.
• Collaborated with Tier 2 DHS field support and In-Charge Desk to resolve tickets and provide updates regarding critical nationwide and site outages.
• Promoted to Level 2 Analyst and provided dedicated support to all Tier 1 analysts which resulted in increased customer satisfaction.
• Responsible for personalized support to address escalated customer issues.
• Trained new personnel regarding tools, policies, and procedures.
• Created and updated help desk procedures to standardize analysis of customer issues to deliver business solutions.