Richard Low Email & Phone Number

Denver, Colorado, United States

• Deliver pallets of merchandise to customers in a timely manner.• Pull and prepare product for shipment ensuring that quantities and items match sales order.• Fulfill orders to meet customer requirements and shipment deadlines.• Ensure all incoming product meets the company’s quality standards and match purchase order.• Place and rotate stock, handle will-call pickups, and branch transfers.• Maintain efficient, accurate and orderly warehouse.

Golden, Colorado, United States

• Monitored, controlled and managed business operation requirements to meet company compliance goals for 400+ restaurants.• Performed customer callbacks to determine successfully submitted accurate license and permits applications.• Ability to multi-task between several escalations with critical internal and external contacts.• Generated and submitted quarterly reports to Board of Directors.• Reported operational details and progress to supervisor on a regular basis.• Processed and researched contracts, invoices and check requests in accordance with company policy and procedure. • Worked within several different software systems to complete tasks effectively.

Westminster, Co

• Resolved incidents with tier 1 troubleshooting steps or engaged development groups for more technical analysis.• Notified affected clients and internal stakeholders of an active incident. • Monitored resolution progress, facilitated roadblocks, and updated clients and stakeholders of status.• Coordinated with the client that resolution corrects the incident in the test environment.• Advised internal stakeholders resolution has been identified.• Confirmed resolution corrects the incident in the client's production environment. • Advised clients and stakeholders resolution has been implemented.•Partnered with development to create a root cause analysis which incorporates a permanent resolution, preventing future occurrences.

Lafayette, Colorado

• Selected to coordinate the integration of the new contractor forms database software• Assisted with defining the process flow of the new contractors forms database software for all business units involved• Collaborated with technical writers, software developers, and senior management to ensure proper roll out of the new automated contractors form database process• Act as the subject matter expert for the help desk team and provided hands on training as required

Lafayette, Colorado

• Delivered Level 1 and 2 technical support, collaborating with clients and field support.• Collaborated with Tier 2 DHS field support and In-Charge Desk to resolve tickets and provide updates regarding critical nationwide and site outages.• Promoted to Level 2 Analyst and provided dedicated support to all Tier 1 analysts which resulted in increased customer satisfaction.• Responsible for personalized support to address escalated customer issues.• Trained new personnel regarding tools, policies, and procedures.• Created and updated help desk procedures to standardize analysis of customer issues to deliver business solutions.• Initiated corrective action plans in response to client satisfaction surveys.• Reviewed Remedy tickets for quality assurance on a weekly basis. Consolidated results and reported to senior management.