Manage a global team that delivers Enterprise Information Management (EIM) solutions by leveraging the use of the OpenText platform along with a suite of custom applications. These solutions support internal and external partners in the creation, capture, use and eventual lifecycle of structured and unstructured information. Our team holds the additional responsibility for managing and developing our platform infrastructure to support operational and future EIM activities for the company.

Lead Analyst within Global Information Services responsible for managing the COE Content Management team of developers and IT specialists. Manage and oversees development and operational activities for OpenText Suite of applications including Content Server, Archive Server, Directory Services, System Center Manager, Blazon, Brava, and OpenText SAP partnered applications.

Senior Analyst on the COE - Corporate Functions team within information technologies department supporting business partners within Global Compliance, Communications, Marketing, Branding, and Human Resources. Focused on strategic and technical activities that enhance partner performance, increase employee engagement, and strengthen relations between business and information technology teams.

Responsible for working within the Human Resource Talent Management organization to provide customer support and administration of the company's North American based Learning Management System (LMS). Provide LMS System Administration services pertaining to accounts, course catalog, learning content, reporting, and related maintenance. Divisions supported include Clinical Research, Regulatory, Medical Affairs, and Sales. Support also extended to external vendors.- Developed tools and services used in compliance related activities resulting in a thirty percent gain in compliance efficiencies. - Implemented and enforced processes that decreased overall times to process business requests from several weeks down to a 1-2 business days. - Utilized statistical methods in analyzing data, reporting results, and prioritizing work.- Developed and implemented improved course management processes in conjunction with business partners. The new processes led to improved communications between system administration teams, partners, and end clients. The net result was a reduction of help calls and repeating inquiries.- Developed advanced reporting templates used by business teams daily to assist in managing Instructor Led courses and to provide metrics for use in leadership presentations. - Assist in the evaluation of new Learning Management Solutions.- Provide support to course designers and developers to ensure efficient publishing and distribution of courseware through the Learning Management System.

Sr. Specialist Learning & DevelopmentResponsible for the project management, design, development, and implementation of global training programs within the Merck Research Laboratories division including: Biologics and Vaccines Research, Discovery and Preclinical Sciences, Global Clinical Development, Global Clinical Development and Regulatory Affairs, Global Clinical Trial Operations, and Global Regulatory Affairs. Responsibilities included the support the use of Six Sigma, ADDIE, Six Disciplines of Breakthrough Learning (Six Ds) tools and techniques.- Project Manager - managed more than 30 projects to completion. Projects included teams consisting of client groups, Client Account Managers, Instructional Designers, Course Developers, and subject matter experts. Projects included but not limited to areas of Leadership Development, Global System Deployment and Operations, Business Process and Compliance. Teams and projects ranged in size from small individual business projects to global division wide projects.- Mentor / Consultant - supported management in personnel development activities of internal staff members for advancement into a new work role or position. Provided process and analytical support to business and technical teams on developing implementation and training solutions for Clinical Trial Management (CTMS) and Learning Management (LMS) systems. - Business Liaison - provided solutions to complex problems and strengthened relations between process owners, IT, and process consumers. Participated in global projects during a merger that involved defining user specifications, review and approval of system designs and configurations, system testing and implementation of both custom and commercial Clinical Trial Management CTMS and Learning Management systems (LMS). Supported teams in the development, review, and training of Standard Operating Procedures (SOPs)- Provided Instructional Design, Course Develoment, and Training support.

Responsible for the management and programming of the company’s Electronic Data Interchange (EDI) system and support of the companies Enterprise resource planning (ERP) system. Additional responsibilities included development of financial and error tracking reports..*Developed reports for finance and operations to identify and eliminate excess inventory waste and improve inventory management efficiency. Decreased overall inventory costs.*Conceived and developed programs to manage and validate cross system (ERP to EDI) sales and finance data communications. Implementation of the programs resulted in identification and elimination of system errors, eliminated financial loss due to the errors, ensured accuracy of sales orders, and improved overall client relations.

Responsible for identifying and resolving areas of improvement within Drug Development, Manufacturing, and Packaging areas; ensuring strict compliance with cGMP and related regulatory requirements. Additional responsibilities included the validation of equipment/systems and audit of vendors. Utilized Failure Mode Effects Analysis (FMEA), Root Cause Analysis (RCA), Kepner Tregoe Problem Solving, Six Sigma Statistical Process Control, and Statistical Analysis.*Conceived and developed two Microsoft based computer programs to manage and track product discrepancies and lab samples. The programs ensured compliance to regulatory requirements, improved overall efficiency of discrepancy and lab sampling handling, and decreased costs through process improvements based on trending analysis. *Incorporated statistical process controls within drug manufacturing which resulted in improved efficiencies and improved quality of end product. Interfaced production equipment with computers systems to provide real time trending and control information for operators.*Developed a statistical program to support regulatory submission that expanded the acceptance criteria of several drug products which resulted in a first pass approval.*Made key contributions to the validation of a start-up Medical Device division. Developed validations plans, conducted audits and inspections, and designed new test methods.*Authored and executed equipment and system qualifications (IQ/OQ/PQ) within drug development, manufacturing, and packaging areas; including the authoring of Annual Product Review reports.

Inspections, Process Review, Drug Release, Manufacturing and System Validations Drug Development, Drug Manufacturing, and Drug Packaging.