Richard Smith Email & Phone Number

Miami, Fl, Us

Miami Beach, Florida, United States

- Primary liaison between upper management and the coordinators.- Interviewed potential new hires for the sales coordinator position.- Trained and mentored sales coordinators, providing guidance on best practices and product knowledge, leading to enhanced team performance.- Spearheaded the site visit process for our new Coastal Center Meeting Space. Handling all the logistics for the managers and directors once the client arrives on property.- Fostered a culture of continuous improvement, encouraging coordinators to share ideas and innovations, to be authentic and create a space where employees feel safe and heard. This has led to increased efficiency and effectiveness in sales operations.

Miami Beach, Florida, United States

- Coordinated and managed sales activities for a luxury hotel, contributing to successful conferences, long lasting memorable experiences and building great relationships between the hotel and future clients.- Assisted the Sales Managers and National Account Directors in generating leads, preparing proposals, generating contracts (amendments and attritions), ensuring seamless client experiences.- Orchestrated communication between various departments, facilitating smooth execution of site visits and check-ins for VIP’s, resulting in enhanced guest satisfaction.- Responsible for assembling a sales report that highlights the sales managers and director’s contracts for the month, that would then be presented to the executives.- Acted as a key liaison between clients and the hotel, addressing inquiries, resolving issues, and ensuring high-level customer service standards.

Coral Gables, Florida, United States

- Coordinated and managed the logistics of the serving opportunities in Young Adults such as Chapman Partnership, Miami Rescue Mission and beautification projects for different inner-city schools.- Created and directed the hosting team by finding individuals that were willing and had the desire to serve. Also provided them with the necessary information and tools to make sure they were prepared and successful.- Led a small group of young men through talking about the bible and giving them a safe place to voice their struggles.

Miami, Florida, United States

- Collaborated with a team to plan and implement events that would make the ministry fun and engaging.- Provided assistance with PowerPoints and teaching the messages in a way that the middle school and high schoolers could understand.- Mentored and guided students through various lessons, offering support in personal development, leadership skills, and spiritual growth.

Coconut Grove, Florida

- Composed and prepared correspondence that is confidential with extremely influential individuals in the entire US.- Scheduled internal and external meetings that advanced the building of skyscrapers within Florida.- Took leadership with keeping track and distributing checks for campaigns and non-profit organizations.- Provided high-level administrative support to the CEO and made sure I focused on the smaller tasks for him.

Remote

- Efficiently handle telephone inquiries from Oceania Cruise guests, including travel partners and direct guest- Employ sales techniques, customer service, and product knowledge expertise- Assist and support other departments, and fellow team members in reaching Oceania cruises service, productivity, quality, and revenue goals- Enter information in the customer database to code, classify and document records for reporting purposes

Miami Beach

• Ensures appropriate billing information is placed on necessary reservations to ensure the ease of guest check-in and check-out• Cross-trained in Rooms Control, Star Service, Night Auditor, AM/PM shifts.• Trained new hires.• Resolved issues in a timely and professional manner.

Miami Beach, Florida

• Maintain a 90% call service level on all calls incoming through the switchboard• Receive/deliver guest packages and fulfill special guest arrangement requests.

Miami, Florida

• Prepare accounts funded report using Excel with data from COR Clearing LLC for upper management, in order for them to distribute the monthly commissions for the account representatives.• Responsible for maintaining the condition of filing system by uploading documents to respected accounts and alphabetizing the files to guarantee organization.

Aventura, Florida

• Enthusiastically conversed with customers about sales and new products in order to increase revenue and encourage them to return again.• Satisfied the wants and needs of the customer by answering their complaints and maintaining an organized section where items are easily accessible.