Richard Starkey Email & Phone Number

Farnborough, Gb

Farnborough, England, United Kingdom

Responsible for enabling the sales performance of 6 regional operations worldwide, encompassing Central Support, Financial Services and Used Cars.

Responsible for the global development of The Rolls-Royce Provenance Pre-Owned programme, including internal sales, re-marketing and network sales.

Responsible for Audi's Used Car business in the UK comprising: - Delivery of internal sales volume. - Multi-channel re-marketing of 17,000 Audis annually. - Support and enable network sales of 60,000 Approved Used Audis annually. - Managing a team of 6 regional sales managers, and 4 office based staff.

Managed all Audi's customer care solutions; including goodwill strategy, service delivery of the Customer Service Centre, relief car programme and roadside assistance. - Budget responsibility of £34m. - Support improvement in customer satisfaction within Audi Centre Network.

Operational Management of 20 Dealerships for all after-sales related activity.Delivery of regional parts sales and customer satisfaction objectives. - Increased parts turnover by 11% to £7.7m in 2006. - Increased regional market share by 5% in 2007. - Maintained highest regional customer satisfaction performance in 2006 and 2007.

Managed and delivered the Customer Satisfaction measurement programmes for Mercedes-Benz and Chrysler Group brands.Provided interprative analysis to the business to drive customer service improvement.