Richard Feeney Email & Phone Number

Ireland

Ireland

With a deep commitment to operational excellence and a customer-first mindset, I specialise in managing complex FTTH connection journeys at NBI, ensuring seamless, high-quality service that consistently exceeds expectations. My expertise lies in optimising order fluidity and efficiently navigating challenging orders by prioritising tasks, coordinating with third-party teams, and upholding strict SLAs and KPIs.In my role, I oversee essential pre- and post-connection activities, coordinate site visits, and streamline multi-stakeholder processes to achieve reliable, on-time delivery. Known for my proactive approach, I actively address customer requests, conduct daily queue reviews, and anticipate delivery risks, implementing strategies that drive measurable improvements in efficiency and customer satisfaction.

Ireland

In my recent role, I assisted coordination efforts across the team, ensuring seamless communication and timely progress tracking and updates. I prioritised risk assessment and mitigation, optimising workflows for enhanced efficiency. Collaborating closely with stakeholders, I facilitated decision-making and ensured alignment with project objectives. My experience underscores the significance of proactive management and strategic planning in driving project success.

Boyle, County Roscommon, Ireland

During my time at ProCloud as a Project Manager, I led diverse client projects involving technologies like the Microsoft Power Platform, VMWare vSphere, Microsoft Azure IaaS, and Microsoft 365 Modern Workplace. ProCloud specialises in digital transformation for organisations. My role included overseeing project delivery within set timelines, collaborating with teams to define objectives, and implementing best practices for risk assessment and quality control. Regular stakeholder meetings ensured clear communication and alignment with client goals, aiming for customer satisfaction and success.

Ireland

During my tenure at NBI, I held a pivotal role in overseeing and managing the day-to-day operations of the infrastructure, ensuring seamless service delivery. Joining the department at its inception, I played a significant part in establishing its foundations by setting up knowledge bases, implementing processes, and developing operational frameworks. My responsibilities encompassed incident management, leading daily case review meetings to uphold SLAs, participating in CAB and problem management sessions to address network changes, collaborating closely with the Service Desk Team to manage escalations and deliver training, spearheading employee development initiatives, identifying opportunities for service enhancement, providing technical support, and proactively monitoring network operations for continuous performance improvement.

County Dublin, Ireland

In my previous role, I took charge of planning and executing enhancements, modifications, and replacements of network infrastructure, driving performance and reliability improvements. Serving as the primary contact for operational challenges, I swiftly delivered effective solutions to technical and operational teams. My commitment to excellence extended to continuous monitoring of client devices, ensuring peak performance and reliability, and proactively resolving issues. Key achievements included directing the planning and implementation of infrastructure improvements, promptly resolving operational issues, vigilantly monitoring client devices, conducting root cause analysis for swift issue resolution, streamlining work processes to enhance efficiency, and providing coaching and training to foster team development and a culture of improvement.

Dublin

In my previous role as an Incident Management Specialist within the NOC/Data Center Engineer domain, I led the charge in orchestrating the seamless operation of network infrastructure and data centre environments. My primary focus was on ensuring uninterrupted service by swiftly resolving incidents, minimising downtime, and maintaining exceptional service availability through meticulous ticket updates within stringent SLA targets. From optimising network performance through routine maintenance of switches, routers, and load balancers to overseeing data centre operations with precision in rack and server management, cabling, and equipment installations, I consistently upheld industry best practices and standards. Additionally, my proactive approach to monitoring and alerting enabled the identification and troubleshooting of potential network and server issues before they could impact service, while strategic capacity planning ensured our infrastructure remained scalable and adaptable to evolving business needs. Through comprehensive documentation and reporting, I provided valuable insights for future troubleshooting and continuous improvement initiatives, solidifying my commitment to excellence in incident management within the dynamic NOC/Data Centre Engineer landscape.

Roscommon

While pursuing my degree, I concurrently held a part-time role at a charity shop, where I proactively contributed to the betterment of the local community. This experience allowed me to refine my customer service skills and collaborate effectively within a team environment.Key Achievements and Responsibilities: • Community Support: Actively engaged in community support initiatives, aligning with the mission of the charity shop to make a positive impact on the local community. • Customer Service Excellence: Demonstrated a commitment to exceptional customer service, fostering positive interactions with patrons and ensuring their needs were met effectively. • Team Collaboration: Collaborated seamlessly within a diverse team, working collectively towards common goals and contributing to a harmonious and productive work environment.

Co.Longford, Ireland

In my capacity as a Team Leader, I held a pivotal role in directing and supervising a team of dedicated employees. My responsibilities encompassed task assignment and duty delegation, all while rigorously upholding adherence to company policies and procedures.Key Achievements and Responsibilities: • Leadership Excellence: Demonstrated exemplary leadership qualities by effectively directing and overseeing a team, fostering a productive and harmonious work environment. • Communication Proficiency: Showcased strong communication skills to facilitate seamless team interactions and promote a cohesive atmosphere. • Conflict Resolution: Employed adept conflict resolution abilities to navigate and manage team dynamics, ensuring issues were addressed promptly and effectively.

Co. Galway, Ireland

During this employment, my role encompassed closely monitoring customers and discerning any signs of suspicious shoplifting behavior in order to deter theft incidents.

Master Of Science In Information Technology Management, Computer/Information Technology Administration And Management, First Class Honours

This Masters programme in Information Technology Management will provide students with a comprehensive skillset to fulfil and succeed.

Science In Computing (Data Analytics), Computer Science, First-Class Honours

Bachelor’S Degree In Management Of Technology In Business, Computer/Information Technology Administration And Management, Upper Second Class (2.1)

Certificate In Software Development, Computer Games And Programming Skills, Passed