Rick Jones Email & Phone Number

Greater Cleveland - Remote

Waterfield Tech is and organization of experts, innovators, and partners, 100% focused on contact center and customer engagement. If it improves customer engagement, we do it. From strategic vision and planning to implementation and management. Every technology, every platform, across the entire contact center operations.As a CX Architect, my role is to understand our customers business and technical requirements, and to recommend and apply the right solutions to help them reach their identified growth and experience outcomes.

Cleveland/Akron, Ohio Area

We represent you and your organization when evaluating IT and telecom infrastructure solutions. We sit on your side of the table and have nearly three decades of experience in delivering successful transformation projects. We offer unbiased, third-party recommendations and make it our business to know all of the technologies, providers and current market price points so you don't have to. We review the entire landscape of providers to help you determine which solutions best fit your needs, then provide in-depth research, pricing and solution recommendations in a fraction of the time it would take you to do it yourself. Contact me at (234) 254-1329 or rjones@compassolutionsus.com to learn more about our process.

Cleveland/Akron, Ohio Area

Transform with Confidence.Nearly every company we approach is engaged in some facet of digital transformation. While some approach transformation on a global scale, many take a more siloed approach and transform one element of the organization at a time. However, in a recent Couchbase survey of 450 heads of digital transformation, it was revealed that despite rising optimism, a majority of organizations were still suffering failures, delays or scaled back expectations. Reliance on legacy technology, complexity of integrations and lack of skills or resources have led to transformation projects that fail to meet expectations. How do enterprises manage big digital transformation risks? Axim developed a Transformation Management Model that is drawn on our extensive experience as Enterprise Communications Transformation specialists. The model is built around three core elements:• Customer Advocacy• Operational Migration• Operational GovernanceBased on work with 100’s of Enterprise Communication Transformations, this model is helping organizations control the way they transform the critical areas of their enterprise communications, from legacy to cloud to customer experience by improving operational efficiency, reducing costs, mitigating their risk and the building a strong business case to measure a successful transformation.The benefits of the transformation process are huge:• A Single Enterprise-Wide Vision• Integration, not Silos• 360o Digital Transformation• Skills in Depth• Effective Operational Migration• Business Case SupportTo find out how Axim can help you guide your organization to a successful enterprise communications transformation, visit www.aximglobal.com or contact me directly at rick.jones@aximglobal.com.

Cleveland/Akron, Ohio Area

As a Client Sales Executive, my role was to manage all aspects of business development within my assigned region. My responsibilities included revenue goal attainment, Partner sales development and support, new Partner acquisition, ongoing product and sales training, strategic planning, pipeline management, onsite demonstration/presentation and helping to overcome competitive challenges. ShoreTel was acquired by Mitel in mid-July, 2017.Achieved 113% ($2.3M) of FYQ4 billing target reversing downward revenue trend.

Cleveland/Akron, Ohio Area

True Image Interactive was a Pittsburgh-based technology startup focusing on the conversational self-service market providing a unique value proposition by using a human avatar for customer engagement, regardless of channel. My role was to identify innovative-minded companies, who wanted to drive more self-service interactions through their web, mobile and conversational IVR channels, without losing that human touch. With no name or brand recognition, worked with sales leadership and marketing to quickly create buzz and executive engagements with several Fortune 50 insurance and healthcare companies.

Cleveland/Akron, Ohio Area

Corvisa was a Milwaukee-based technology startup that developed contact center software-as-a-service (CCSaaS) applications on their own voice and SMS platform-as-a-service (Summit PaaS). This unique approach enabled our customers to have control over the customization of their contact center applications in much the same way Salesforce allows their customers to optimize their CRM. In less than a year, in a concerted effort between the marketing and sales organization, we were able to grow our sales through partner channels from 1% of sales to over 70%. After the acquired by ShoreTel in January 2016, became part of the Contact Center team, and continued to sell and deliver advanced contact center applications to existing ShoreTel clients through our partner channels.

Cleveland/Akron, Ohio Area

inContact was a global leader in cloud Contact Center (CCSaaS) applications. As an Enterprise Sales Executive, my responsibility was to establish inContact's brand and leadership in the state of Ohio. Working with our marketing, sales development and channel partners, was able to establish inContact as a leader in the outbound telemarketing and collections industry due to our unique value proposition.

Cleveland/Akron, Ohio Area

Family-owned business (DigiVoice) that established a leadership role as value-added re-sellers in designing, deploying and servicing NICE, Call Copy & DVS Analytics recording and quality assurance systems. Managed sales and business development for a handful of existing major accounts. Also responsible for new client acquisition through direct prospecting and working with channel partners. In 2009, SPS purchased DigiVoice and we were assimilated into the Contact Center Practice Group. Our focused shifted to supporting SPS Account Executives by helping them drive profitable contact center applications and services. Engaged with Fortune 350 company to deploy a complete, end to end, workforce optimization solution including advanced speech analytics, full-time call recording and a quality monitoring program for a small but critical contact center.

Cleveland/Akron, Ohio Area

As a Major Accounts Executive, my responsibility was to grow revenue within a handful of existing major enterprise accounts. This required a thorough understanding of all products and services provided by Norstan, and how our clients could benefit from their applications. Selected to join new Contact Center team. Responsible for engaging with existing and new prospective clients for the purpose of driving contact center solutions and services. Technologies include: ACD, IVR, speech recognition, workforce management, call recording, custom application development and business consulting. Engaged with software/chip manufacturer to provide speech-enabled IVR. Through consultative selling, deploying complete IT solution including new PBX, ACD, Speech -enabled IVR, complete backend database servers and agent frontend desktop application.

Greater Los Angeles Area

As a Sales Executive, I was responsible for business development and client acquisition for our telephone expense management solutions and our cost recovery products and services. 50% direct sales and 50% channel initiated. Moved from Los Angeles to Cleveland to develop our brand, increase our channel business with key partner in Ohio/Kentucky .Converted largest law firm in San Diego to our cost recovery platform.Presidents Club winner 1994 and 1995

Greater Grand Rapids, Michigan Area

As a Major Accounts Manager, my role was to cultivate new business opportunities within a handful of existing enterprise accounts, as well as new client acquisition. Industry focus on manufacturing and healthcare. Technologies included real-time time & attendance and data collection solutions for work in process tracking and reporting. Engaged Senior Architect to create fault-tolerant system using general business UNIX servers - reducing complexity and costs of existing EOL processors.Helped key client's IT team to create revenue stream for NCR clients who needed to transition to the new NCR FAST platform on a national basis.President's Club winner 1988 and 1990