Rick Jones Email & Phone Number

Greater Cleveland - Remote

Waterfield Tech is and organization of experts, innovators, and partners, 100% focused on contact center and customer engagement. If it improves customer engagement, we do it. From strategic vision and planning to implementation and management. Every technology, every platform, across the entire contact center operations.As a CX Architect, my role is to.

Cleveland/Akron, Ohio Area

We represent you and your organization when evaluating IT and telecom infrastructure solutions. We sit on your side of the table and have nearly three decades of experience in delivering successful transformation projects. We offer unbiased, third-party recommendations and make it our business to know all of the technologies, providers and current market.

Cleveland/Akron, Ohio Area

• Transform with Confidence.Nearly every company we approach is engaged in some facet of digital transformation. While some approach transformation on a global scale, many take a more siloed approach and transform one.
• Customer Advocacy
• Operational Migration
• Operational GovernanceBased on work with 100’s of Enterprise Communication Transformations, this model is helping organizations control the way they transform the critical areas of their enterprise communications, from.
• A Single Enterprise-Wide Vision
• Integration, not Silos

Cleveland/Akron, Ohio Area

As a Client Sales Executive, my role was to manage all aspects of business development within my assigned region. My responsibilities included revenue goal attainment, Partner sales development and support, new Partner acquisition, ongoing product and sales training, strategic planning, pipeline management, onsite demonstration/presentation and helping to.

Cleveland/Akron, Ohio Area

True Image Interactive was a Pittsburgh-based technology startup focusing on the conversational self-service market providing a unique value proposition by using a human avatar for customer engagement, regardless of channel. My role was to identify innovative-minded companies, who wanted to drive more self-service interactions through their web, mobile and.

Cleveland/Akron, Ohio Area

Corvisa was a Milwaukee-based technology startup that developed contact center software-as-a-service (CCSaaS) applications on their own voice and SMS platform-as-a-service (Summit PaaS). This unique approach enabled our customers to have control over the customization of their contact center applications in much the same way Salesforce allows their.

Cleveland/Akron, Ohio Area

inContact was a global leader in cloud Contact Center (CCSaaS) applications. As an Enterprise Sales Executive, my responsibility was to establish inContact's brand and leadership in the state of Ohio. Working with our marketing, sales development and channel partners, was able to establish inContact as a leader in the outbound telemarketing and collections.

Cleveland/Akron, Ohio Area

Family-owned business (DigiVoice) that established a leadership role as value-added re-sellers in designing, deploying and servicing NICE, Call Copy & DVS Analytics recording and quality assurance systems. Managed sales and business development for a handful of existing major accounts. Also responsible for new client acquisition through direct prospecting.

Cleveland/Akron, Ohio Area

As a Major Accounts Executive, my responsibility was to grow revenue within a handful of existing major enterprise accounts. This required a thorough understanding of all products and services provided by Norstan, and how our clients could benefit from their applications. Selected to join new Contact Center team. Responsible for engaging with existing and.

Greater Los Angeles Area

As a Sales Executive, I was responsible for business development and client acquisition for our telephone expense management solutions and our cost recovery products and services. 50% direct sales and 50% channel initiated. Moved from Los Angeles to Cleveland to develop our brand, increase our channel business with key partner in Ohio/Kentucky.Converted.

Greater Grand Rapids, Michigan Area

As a Major Accounts Manager, my role was to cultivate new business opportunities within a handful of existing enterprise accounts, as well as new client acquisition. Industry focus on manufacturing and healthcare. Technologies included real-time time & attendance and data collection solutions for work in process tracking and reporting. Engaged Senior.