Rick Kelley Email & Phone Number

Columbus, Ohio Metropolitan Area

Worthington, Oh

Responsibilities include oversight and implementation of compensation and benefits, policies, recruiting and applicant flow, employee relations, workers compensation and effecting process improvement.

Columbus, Ohio Area

Development of new programs, procedures, and policies which drive and support improving sales and profits for Company and Franchise restaurants.AchievementsCustomer Experience Program – Led the national implementation of Customer Experience Initiatives for Company and Franchise Restaurants. Led cross functional team of field, staff and vendor to design and implement the system-wide Voice of the Customer program. Service Initiatives – Directed the design and implementation of Service Excellence; fundamentally changing procedures and processes improving restaurant efficiency and positively impact sales and profits for the Wendy’s System.Labor Allocation and Deployment – Led oversight of Labor System; Daily oversight of Labor systems, determined labor improvements and directly responsible for the coordination and implementation of both system and procedural labor improvements. Conducted labor analysis and labor studies to determine the impact of new products and programs and developed solutions accordingly. National Conferences – Led cross functional team to develop agenda, content and production of national Director’s and District Manager Meetings for 300+ attendees.

Columbus, Ohio Area

Responsibilities included 14 retail stores, distribution to over 150 grocery and wholesale accounts, and production of all ice cream products for retail and wholesale locations. Managed a staff including the Vice President of Retail and Wholesale sales, 5 directors for marketing, production, retail and distribution, office manager and an administrative assistant.

Columbus, Ohio Area

Columbus, Ohio Area

Phoenix, Arizona Area