Ricky James Email and Phone Number
france, aquitaine, france
Ricky James's Location
Atlanta Metropolitan Area, United States
Ricky James's Contact Details
Ricky James work email
- Valid
- Valid
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- Valid
Ricky James personal email
n/a
Ricky James phone numbers
About Ricky James
Innovative and team oriented Account Manager with over 20 years’ experience in providing Service Delivery Account Management and project oversight to multiple Fortune 100 organizations. Areas of expertise include: strong Customer Relations and Program Management skills in crisis resolutions, critical situations, customer satisfaction, vendor management and sub-contractor management. Managing, motivating and building teams of IT professionals, strong technical proficiency skills, high level of organizational and planning skills and an ability to communicate effectively and influentially at all levels.
Ricky James's Current Company Details
Capgemini
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Principal Service Management Consultant
france, aquitaine, france
- Website:
- capgemini.com
- Employees:
- 232507
Ricky James Work Experience Details
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Agency Relationship ManagerCapgemini Jul 2015 - PresentAtlanta, Georgia•Facilitate access to the Services for Customers.•Provide a single point of contact for Customers on the function of GETS Services and the quality of the delivery of the Services from all Integrated Service Providers.•Conduct regular review on the portfolio of Services under management with the business executives of GTA and Customers.•Collect business concerns, upcoming activities and changing priorities.•Provide meaningful insight into the Customer business needs and activities.•Coordinate and support GETS Governance forums and meetings. •Support the Business relationship activities of GTA with Customers.•Support the communication activities of GTA and Customers.•Provide a point of escalation on issues with the delivery of GETS Services.•Demonstrate the ability to drive change and resolve challenges in the delivery of the GETS Services, within both the Service Provider and Service Tower Provider organizations.•Regularly update documentation on the business objectives and organization of Customers and make documentation and training available for the use of Service Provider, Service Tower Providers and GTA.
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Service Delivery Account ManagerKst Data Mar 2009 - Jul 2015Marietta, GaNational Account Manager for KST Data Inc. in support of Lockheed Martin account.National Account & Program Manager responsible for staffing, planning, and coordination of IT operations at Lockheed Martin customer locations throughout the United States. This position requires strong Customer Relations and Project Managment skill in crisis resolutions, critical situations, customer satisfaction, vendor management and sub-contractor managment.•Responsible for updating account plans for each client with all current and relevant information concerning the client and the contract.•Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. •Responsible for all major deliverables to ensure quality standards and client expectations are met.•Manage creation of quotations, change orders and invoices, and responsible for payment collections.•Consistently exceed contractual metrics requirements in areas of Customer Service, Return to Service, User Refresh and Incident Aging.•Actively participate in creation of responses to RFP/RFQ’s for the Lockheed Account as well as in pursuit of new business opportunities. .•Currently managing ~25 locations with ~225 technicians in a matrix support environment. Business Areas supported include Aeronautics, Service Desk, Mission Systems & Training as well as defense manufacturing facilities. -
Project Manager - Kst Data, IncApex Systems Mar 2009 - Dec 2009Marietta, Ga -
Project ManagerElectronic Data Systems Mar 2001 - 2008Led the implementation of Service Delivery initiatives as defined by the EDS Multi-Year Plan.*Implementing web based Asset Management interface which is projected to reduce asset management staffing requirements by 20% in 2009.*Led initial implementation of a web based asset analytics application to integrate, cleanse, and reconcile multiple sources of IT asset data to deliver a single, reliable and trustworthy inventory of IT assets. This will address issues with billing accuracy, assist with Server/PC optimization and streamline audit compliance.*Achieved seamless transfer of support from development to deployment to on-going support teams. -
Regional Deployment ManagerElectronic Data Systems 2004 - 2005Core member of the Program Leadership team for the server/desktop refresh program for American Airlines. Project deliverables included the install of new W2K server infrastructure, migration from Novell and NT to AD, application deployment, and migration to a standard MS Outlook/Exchange environment. *Successfully deployed 450 servers and 35,000 desktop refreshes to over 700 client locations globally*Project completed 3 months ahead of schedule and $1 Million under budget*Managed deployment activities for more than 8,000 seats at all American Airlines domestic airports with no flight schedules being impacted*Ensured staffing levels were appropriate and met, ensured process conformance, monitored the performance of the deployment teams, and addressed any performance issues*Delivered process and technical leadership to teams to ensure that the teams were trained and prepared to perform their responsibilities.*Ensured conformance to all deployment processes across all towers and addressed issues -
Line Of Business Deployment ManagerElectronic Data Systems 2002 - 2004Core member of the Program Leadership team for the server/desktop refresh program at Weyerhaeuser Company. Project deliverables included the installation of new W2K server infrastructure, migration from Novell and NT to Active Directory, application deployment, and migration to a standard MS Outlook/Exchange messaging environment. *Successfully deployed 800 servers and 28,000 desktops to over 850 client locations globally. *Project completed 9 months ahead of schedule and $2.5 Million under budget*Managed installation of core Active Directory/SMS infrastructure to enable accelerated deployment schedule*Led multiple deployment and server implementation teams in the deployment of 6000 workstations at 128 locations in the US and Mexico for major manufacturing business segment with no impact to production.
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Technical Delivery Team ManagerElectronic Data Systems 2001 - 2002Managed remote organization of 15 Information Systems professionals responsible for meeting technology support needs of a 6000 seat multi-state operations area.*Successfully managed transition to EDS, the needs included maintaining SLA’s while ensuring transitioned employees achieved proper acclimation to new organization.*Highly effective Team Manager of 15 remote IS professionals located in IL, IN, MI, WI, IA, KY, NE, and MO. Several former employees are currently managers.*Consistently exceeded the Service Level Agreements for the IT Infrastructure Operations in assigned region.*Collaborated with Weyerhaeuser management to ensure smooth transition of IT support responsibility from Weyerhaeuser to EDS
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It Team Manager/Team LeaderWeyerhaeuser 1994 - 2001Managed geographically diverse organization of 15 Information Systems professionals responsible for meeting technology support needs of a 6000 seat operations area. *Rapid career progression from IT technician responsible for one location to IT Team Manager responsible for 15 remote Information Systems professionals in IL, IN, MI, WI, IA, KY, NE, and MO supporting over 6000 workstations.*Recognized as senior member of core project team responsible for upgrading Containerboard Division infrastructure (hardware, software, network) to a single, centrally managed standard. Project reduced support cost in excess of 20%. *Recognized as core member of divisional technical standards committee for Infrastructure Design and Support which enabled the standardization project to succeed.
Ricky James Skills
Vendor Management
It Service Management
Service Delivery
System Deployment
It Management
Technical Support
Information Technology
Networking
Itil
Program Management
Project Management
Servers
Management
Hardware
Active Directory
Disaster Recovery
Team Leadership
Troubleshooting
Technology Management
Account Management
Infrastructure
Incident Management
Leadership
Virtual Teams
Business Process
Cloud Computing
Process Improvement
Large Scale Deployments
Cross Functional Coordination
Service Management
Project Implementation
Mentoring
Team Building
Technical Management
Business Relationship Management
Negotiation
Client Development
Creative Problem Solving
Service Integration
Dissemination Of Information
Agency Relationship Management
Subcontract Management
Project Coordination
Integration
It Operations
Subcontracting
Pmp
It Outsourcing
Professional Services
Sla
Outsourcing
Project Delivery
Computer Hardware
Client Relations Skills
Storage
Software Installation
Frequently Asked Questions about Ricky James
What company does Ricky James work for?
Ricky James works for Capgemini
What is Ricky James's role at the current company?
Ricky James's current role is Principal Service Management Consultant.
What is Ricky James's email address?
Ricky James's email address is ri****@****btv.net
What is Ricky James's direct phone number?
Ricky James's direct phone number is +125256*****
What are some of Ricky James's interests?
Ricky James has interest in Travel, Meeting New People, New Technology.
What skills is Ricky James known for?
Ricky James has skills like Vendor Management, It Service Management, Service Delivery, System Deployment, It Management, Technical Support, Information Technology, Networking, Itil, Program Management, Project Management, Servers.
Who are Ricky James's colleagues?
Ricky James's colleagues are Sofia Dahlberg, Haribrata Nayak, Selvakumar Ks, Damien Gueirard, Aman Dahiya, Andreea Raluca Hoaghea, Richard Salmon.
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Ricky James
Management Junior (Fau) Specializing In Leadership And Applied Management. Interested In Becoming Project ManagerBoca Raton, Fl
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