Ridzwan Bin Anuar Email & Phone Number

Dubai, United Arab Emirates

• Provide support to over 20 clients worldwide.• Conducted on/off-site training, provided consultancy services and implemented installations of Broadcast Master to ABC (Australia), Al Aan TV (UAE), Abu Dhabi Media (UAE), Aljazeera English (Qatar), Al Rayyan TV (Qatar), Botswana TV (Botswana), Channel 5 (Thailand), Dubai TV (UAE), Forever Group (Myanmar), Live Point-Orient News (UAE), MBC (UAE), MNLA (Peru), Orbit Showtime Network (UAE), Qatar TV (Qatar), Sharjah TV (UAE), Sky News Arabia (UAE), Sun Direct TV (India) and Thai PBS (Thailand).• Tend to clients’ support issues and ensuring SLAs are maintained closely. Ensure issues are followed up and processed through the standard workflow to provide prompt resolutions.• Develop a close rapport with all clients to improve and fine tune methods of operations.• Extensive workflow tests as well as product QA tests are conducted as and when required.• Manage software implementations, detailed project management and schedules.• Conduct onsite business survey interviews and provide detailed documentations.• Active involvement in product roadmaps and release scope meetings.• Conduct onsite and trade show demonstrations.

Singapore

• Managed 9 staff involved in supporting the scheduling functions and commercial traffic.• Instrumental in the implementation and management of the traffic workflow resulting in a successful launch of its broadcast of 2 networks.• Hired, trained and supervised a department of 4 people overseeing the six areas of job operations and responsibilities of commercial operations ranging from order entry, program formatting, copy, traffic and presentation of commercial content and on-air promotions.• Created guidelines, regulations, standard manuals for easy flow of work process, including As Runs and Reconciliation procedures that are essential to invoicing the clients.

Singapore

• Managed 19 staff involved in supporting the scheduling functions and commercial traffic of 9 channels. Liaised with each channel’s Creative, Programming, Ad Sales and Marketing teams to ensure each channel’s on-air `look and feel’, break requirements and strategies are met.• Coordinated technical operational requirements between Engineering, Broadcast Prep, Operations departments, and all channels, achieved consistent smooth on-air transmission while maintaining the Company’s branding. Managed and administered the department’s yearly budget. Analysed and updated the budget through quarterly forecast checks and audits to plan a balance and surplus expenditure.• Prepared annual merit and staff performance appraisals which were used as the gauge in financialdisbursement of bonuses and increments. Planned the overall and individual staff training (internal & external) and career development.• Communicated with each channel’s on–air strategy between Traffic & On-Air Presentation and Creative, ensuring the timely execution of the monthly ‘promo make list’.• Assisted Programming and Creative in the planning of channel’s new financial year interstitials airtime and recommended new interstitials rollout to maintain freshness in the inventory list.• Collaborated with the Creative Director and Production Management team to produce each channel’s work orders. Assisted in the launch of new Channel Management System, Harris’s Vision in Australia and India and headed the transition of localising Traffic & Presentation department.• Guided presentation team on work orders creation such as versions and promos to order.• Ensured channel’s marketing interests are maintained and met through proper planning of the monthly promo and interstitial strategies for all channels.• Kept self-abreast with industry and system developments trends. Provided recommended concerning the fine tuning of on-air presentation looks of breaks scheduling methods.

Dubai, United Arab Emirates

- Instrumental in the implementation and management of the traffic system for Taj TV, resulting in a successful launch of its broadcast of 2 networks on 1st April 2002 to South Asian region.- Supervised, hired and trained a department of 7 people overseeing the six areas of job operations and responsibilities of commercial operations ranging from order entry, program formatting, copy, cps, traffic and presentation of commercial units and on-air promotions.- Learnt and utilised the applications of Encoda's Broadcast Master 7.13 and Sales Master 6.40 Business Systems in less than one month before LIVE date.- Created guidelines, regulations, standard manuals for easy flow of work process, including establishing As Runs and Postings procedures that were essential to invoicing the clients.- Successfully managed the historical cricket match between India vs. Pakistan (Samsung Cup 2004) which generated considerable advertising revenue within its time frame.- Maintained the smooth operations of 4 networks and effectively coordinated with other Heads of Departments from Creative, Transmission, Production, Sales, Library and MIS.- Liaised with Channel's Programming, Creative and Marketing teams, ensuring that monthly `job list' requirements were met and channel's on-air strategy were communicated to Station Traffic Coordinators in a timely fashion. Worked closely with Ad Sales team to ensure commercials, sponsorship requirements and paid airtime were fulfilled and maximized.- Planned annual merit and staff performance appraisals.

Singapore

- Planned and coordinated the job rotations of a team of six, tended to their needs as well as day-to-day operational snags.- Ensured that the commercials were evenly distributed without any product conflicts, fulfilled the network's strict regulations and guidelines and ensured the day's logs reached the transmission suites on time.- Frequently helmed the daily operations in the absence of the Department Manager.- Promoted to Senior Commercial Coordinator within 18 months.

Singapore

- Supervised a team of 10 men tasked with ensuring the smooth dispatch of aircraft arrivals and departures.- Coordinated the loading and unloading of `deadloads' such as baggage, cargo, mail and livestock.- Ensured that the strict safety regulations of the Airline and International Air Transport Association's (IATA) were complied with throughout the entire ground operation process; ultimate objective was on-time departures with zero compromise on safety.